I applied through a staffing agency. I interviewed at Santander (Telephone, TX) in Oct 2022
Interview
Applying for job Uploading cv Telephone call Video call Document verification Verifying right to work Question about previous experiences Questions related to job role flexibility to travel about shift timing flexibility Offer letter
Interview questions [1]
Question 1
About handling of handling Customers when u want to go to another way ?
Had to go online for a video interview (same day as I applied) and answer basic customer service questions which where not difficult. The setup to access the service was quite easy too.
Interview questions [1]
Question 1
Name a time you dealt with a difficult customer service experience.
Applied online via indeed and had a video interview within about a month after applying. Not a difficult process and questions were mainly behavioural questions centred around communication skills and problem solving in different situations
Interview questions [1]
Question 1
Questions about communication and dealing with difficult situations
I had a call from recruiter with some basic questions and then I did a digital interview with recorded answers followed by a call from recruitment offering me a role
Interview questions [1]
Question 1
Describe a time you have used great customer service