Group Interview with three parts. Had to build a simple lego set as a group, pick from a selection of stuffed animals (penguins, manatees, seaworld/sesame street characters) and present to the group why that toy represents you. Got given a role play with a customer problem/complaint and then as a group decide what should be done to deal with it. Just remember the people in your group's names, be friendly and helpful and make sure to speak up so the HR people watching notice that you can work in a team. After that there are one on one interviews back at the main HR building. You just review your online application, availability etc. and answer a few simple questions related to the position you applied for (e.g Describe one time you helped a customer). Takes about 5-10 minutes. Everyone who is hired is offered a job the same day in that one on one interview so if they tell you they'll let you know or call you back that's a no. Sorry about that, it's a bit cruel.