Apply online, if they like you they send you an online assessment. It's a pretty straightforward, they want to see how well you communicate with clients via e-mail. Afterwards, they e-mail you and set up a phone interview (FYI: they're calling from the Vancouver office so scheduling interview time is in PST). Phone interview was alright, the interviewer asked me basic behavioural questions but I knew halfway through I wasn't doing a good job because the interviewer was slowly losing interest in what I was saying and kept replying in monotone 'uh huh' and 'okay'. It felt as if I was boring her which killed my confidence level. A week later the initial phone call, I received an e-mail explaining that I am not the best fit for the role. But if I did pass the first phone call, it would have been another phone interview, then if successful, 1-on-1 in-person interview.