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      Customer Success Lead Interview

      Jun 25, 2019
      Anonymous Interview Candidate
      San Francisco, CA
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 3 months. I interviewed at Slack (San Francisco, CA) in Apr 2019

      Interview

      This interview process was long and incredibly thorough. They got the right people in the room at every stage, but I felt like senior management didn't trust their employees' ability to make decisions (my final stage was being interviewed by the grandbosses of everyone I had interviewed with). Over the course of 3 months, I went on-site 4 times, there were at least 2 weeks between each step, and I lost faith in the company. By the end, it seemed like there were a bunch of smart people tripping over themselves to look smart and I felt like the butt of a joke. I ran a number of recruiting processes parallel to this one. Even on the ones where I dropped out because I didn't think they had scoped the position correctly were run better. Ultimately, I did not get an offer, but a number of the team members reached out to me saying that they hoped I would get the chance to work there in the future. I have no doubt that Slack will continue to be a big deal, but without the excitement of being there pre-IPO, the company doesn't offer any more than other companies in the area. I accepted a different offer the same day they turned me down and because of a great interview process, I am excited to start there.

      Interview questions [2]

      Question 1

      The resume deep-dive goes DEEP. Expect to talk about things that you did when you were in college or even high school.
      Answer question

      Question 2

      The presentation is your chance to show how you can run a meeting and demonstrate your understanding of the position, so use it well.
      Answer question
      1