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      Customer Success Manager Interview

      May 6, 2021
      Anonymous Interview Candidate
      Sydney
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at Slack (Sydney)

      Interview

      Wasn't a very great experience. Compared to other companies, Slack's process seemed very slow - 1.5wks between each round. 1. Phone screening with internal recruiter 2. Zoom interview - current CSM - background, work experience, etc. 3. Zoom interview - with hiring manager (Director, APAC) 4. Zoom interview - chronological round with Director APAC & Senior Manager USA - deep dive into each role of career history 5. Zoom interview - Presentation Unfortunately I didn't make it through to the 5th round and received an auto-email advising this. I replied to the email politely requesting to book a quick call to go over any feedback from my interviews and areas where I can improve. During the feedback call with internal recruiter, I asked a number of questions and was only given very generic responses, when I asked for further questions for clarity I was advised "I really can't disclose a lot of feedback in detail to be honest, we don't generally", which was quite surprising and disappointing.

      Interview questions [1]

      Question 1

      - career experience / history - why this role / Slack - what would your manager (from each previous role) say about you - what were your strengths / weaknesses (from each previous role)
      Answer question
      5

      Other Customer Success Manager Interview Reviews for Slack

      Customer Success Manager Interview

      Jan 31, 2024
      Anonymous Interview Candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Slack

      Interview

      4 interview Manager Colleague VP PPT interview But last interview, need to prep for PPT just for the interview, actually that is waste of time for interviewer. It need at least 5 hrs to prepare and show the PPT. Who can compensate my time?

      Interview questions [1]

      Question 1

      Could you share your win experience Who is the tough customer you met
      Answer question

      Customer Success Manager Interview

      Sep 8, 2022
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I interviewed at Slack

      Interview

      4 rounds of interviews and a few homework assignments. overall it was very time consuming and i wound up accepting another offer. they asked the same types of questions over and over

      Interview questions [1]

      Question 1

      tell us about a time that you had to push back
      Answer question

      Customer Success Manager Interview

      Sep 16, 2022
      Anonymous Interview Candidate
      Paris
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Slack (Paris) in Sep 2022

      Interview

      I had a 30 minutes call with a Talent Acquisition who asked question in industrial mode. And I had a 45 minutes call with the hiring manager then no news since 2 weeks.

      Interview questions [1]

      Question 1

      - Tell me about yourself - Why do you want to join slack ? - How do you manage your book ? - What are you improvement areas ?
      Answer question