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      Technical Support Engineer Interview

      Dec 18, 2017
      Anonymous Interview Candidate
      Leeds, England
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Software Cloud (Leeds, England) in Dec 2017

      Interview

      Initially told agency (BrightRecruit) I don't have Cisco but they said softcl still wanted to interview me. So after a screening call from ageny a Skype call was schedule. This was then postponed as they were having problems. Worryingly, SoftCL had to be reminded to re-schedule. They promptly re-scheduled at 15 mins notice for a Friday 5pm slot (alarm bells ringing for me already). Couldn't get their audio working for 7mins which lead to it starting much later. Interviewers sounded like they were ready for the weekend (I wonder why) so a relaxed interview which seemed to wander around skills/experience and scenarios in no particular order. Little feedback after from an agency who basically ignored my email for a week. And feedback - well 3 words which left me thinking, what were they after ?

      Interview questions [4]

      Question 1

      What do you think of people?
      Answer question

      Question 2

      Various scenarios in decision making when dealing with client problems. Working out priorities, considerations etc.
      Answer question

      Question 3

      Various other questions asking about your decision making basically getting you to say I'd work out a solution on my own if there's no-one else around (value of this line of questioning ?)
      Answer question

      Question 4

      No real technical questions whatsoever which was surprising for a technical engineers role.
      Answer question
      1
      avatar
      Software Cloud response
      8y
      We are sorry that the pre-interview telephone vetting call fell short of your expectations, especially since the feedback that you shared with the recruitment agency following the telephone call seemed positive about your experience. We are a rapidly growing business and do not profess to get things right every time. However, we have a strong culture of continuous improvement, and have taken your feedback on board for the future. As the recruitment agency explained, we are happy to provide you with verbal feedback with the reasons we decided not to offer you a face to face first interview. Please feel free to contact me personally to arrange this.

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