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      Call Center Customer Service Representative Interview

      Apr 29, 2019
      Anonymous employee
      Dunwoody, GA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at State Farm (Dunwoody, GA) in Mar 2019

      Interview

      Applied online via direct website during the first week in March.. Within a week I was sent links to assessments that measured my typing/data entry skills. About a week later I received noticed that I passed the assessment and would be going to the next round of applicants. Around the beginning of April I received an email that included a link for a video interview that contained 6 questions. The questions were timed and you only had two attempts to record your response. I thought I bombed it but about a week later I was notified that I would be moving on in the interview process and was invited to schedule a phone interview. The phone interview lasted about 30 minutes and seemed much easier than the video interview for some reason. The recruiter spent a lot of time making sure I understood the role and it’s benefits and at the end of the call I was offered a contingent position. I completed my background and urine drug screen within 3 days as instructed and was given my final offer at the end of April. I’m scheduled to begin in June.

      Interview questions [3]

      Question 1

      why do u feel like you would be a good fit at State Farm
      1 Answer

      Question 2

      describe your previous experience
      Answer question

      Question 3

      how did you deal with a situation that challenged your dependability
      Answer question

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