State Farm Employee Reviews | Glassdoor

State Farm Reviews

Updated February 20, 2017
4,728 reviews

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Full-time Part-time

3.3
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State Farm President and CEO Michael L. Tipsord
Michael L. Tipsord
642 Ratings

4,728 Employee Reviews

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  1. Helpful (61)

    "Too much micromanagement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Associate -ILR in Phoenix, AZ
    Current Employee - Claims Associate -ILR in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at State Farm full-time (More than a year)

    Pros

    State Farm has good benefits and good people. There is an extensive training program.

    Cons

    The metrics are unbearable. State Farm is losing customers and great employees because of the micromanagement of each call. Average handle time is recorded daily and "coached" in front of the team on a daily basis if not met. It's nearly impossible to give the quality of customer service that State Farm customers need and deserve during a claim call during the time allotted to do so. The stress and the constant "coaching" is driving good employees away.

    Advice to Management

    Listen to your front line employees-- the people actually doing the job. We are smart people and know what we are doing. We understand it costs the company money when our call times are 30 seconds longer than average. We understand that it means more people need to be on the phone. However, what management doesn't seem to understand is how frustrated the employees AND customers are with being rushed through the claim process. State Farm will more than make up for the handful of extra employees required to be on the phones by retaining more State Farm customers, making new customers with excellent customer service to claimants, and not having to retrain new associates when frustrated associates leave.


  2. Helpful (1)

    "Not bad.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CCC Service in Dunwoody, GA
    Current Employee - CCC Service in Dunwoody, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at State Farm full-time (More than a year)

    Pros

    Pay , Job security, flexible schedules, annual bonus.

    Cons

    Point system recently implemented for time management. No sick call outs or points will be accrued. The more points accumulated will result in write up or being fired. Very sickly environment. People are afraid to call out sick.

    Advice to Management

    Bring back PSL. We work in a call center, people are coming to work very ill and are spreading it to their team members. No one should come to work with strep throat in fear of being fired or receiving points.


  3. "Agency Sales Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - New Business Specialist in Wichita, KS
    Current Employee - New Business Specialist in Wichita, KS
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at State Farm full-time (More than a year)

    Pros

    Good potential for earning, good products offered by the company, support from the company is there.

    Cons

    If you are in a sales position you must always be on the hunt for the next sale. If this doesn't go well with your personality you will have hard time keeping up.


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  5. Helpful (10)

    "Friendly people, high micromanagement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richardson, TX
    Current Employee - Anonymous Employee in Richardson, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at State Farm part-time

    Pros

    The environment is quite friendly and there is a strong sense of camaraderie between co-workers. Most people are willing to go out of their way to help if asked. Training is quite comprehensive and helps build that sense of camaraderie if you are lucky enough to keep some classmates with you into the live environment.

    Cons

    Systematic micromanagement is very high. Scheduling is down to the minute and metrics are measured and judged constantly on very fine lines. Absurdly low lenience system for absences in the face of emergencies or sickness.

    Advice to Management

    The people working here are great. The overall scheduling and metrics systems are good idea, but they just need a little more slack in terms of allowing employees to not feel pressured by them at the cost of job performance.

    A simple example of this is how there is a constant trend of employees who ultimately have to come into work while extremely sick due to the low leniency of the attendance policy.


  6. Helpful (1)

    "Great entry level job ( I was a lifeguard)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at State Farm part-time

    Pros

    Worked 40 hours a week at above minimum wage

    Cons

    I have no downsides about this it was a part time job


  7. Helpful (1)

    "Underwriter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriter in Dallas, TX
    Current Employee - Underwriter in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at State Farm full-time (More than 3 years)

    Pros

    Company does care about their employees. The benefits are solid and they range from a fully funded pension plan to a higher education reimbursement plan of 10k per annum (masters program). Most employees are also non-exempt, which is a good thing, no more crazy OT without getting paid. The base salary is better than average, plus add a decent bonus and OT with excellent benefits and you start to understand why so many employees stay with this company until retirement. I have a claims background with a different carrier and I am very glad I made the switch to Underwriting and State Farm. The size of the company allows for many opportunities within different roles. They do look for ways to make your job more efficient and the new hubs are top of the line.

    Cons

    The company is huge, so for every good opportunity the competition is stiff among internal employees -- which can also be a good thing. Lots of bureaucracy and red tape to go through to get changes, but nothing that you will lose sleep over.

    Advice to Management

    Good job overall!


  8. "Licensed Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Insurance Producer in San Francisco, CA
    Former Employee - Licensed Insurance Producer in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at State Farm full-time (More than a year)

    Pros

    good training program, detailed oriented work

    Cons

    low pay for overloaded materials, slow response from underwriting

    Advice to Management

    hire more people at headquarters


  9. "great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Lawrenceville, GA
    Current Employee - Customer Service in Lawrenceville, GA
    Recommends
    Positive Outlook

    I have been working at State Farm full-time (More than 5 years)

    Pros

    Employee and customer focused

    Cons

    any new employees may have to work every Saturday


  10. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at State Farm full-time

    Pros

    Great benefits, great training, they put you on the path to further your career.

    Cons

    Upper management forcing employees to make uneducated decisions that impact their work life and home life.

    Advice to Management

    Know answers to questions before you present new information to employees.


  11. "Office Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at State Farm full-time

    Pros

    Good work environment, lots of holidays, flexible for time off

    Cons

    no health benefits at all

    Advice to Management

    Value staff more and give incentives



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