State Farm Reviews | Glassdoor

State Farm Reviews

To filter reviews, or .

Found 7600 reviews

3.0
StarStarStarStarStar
Rating TrendsRating Trends
42%
Recommend to a Friend
34%
Approve of CEO
State Farm CEO Michael L. Tipsord
Michael L. Tipsord
2028 Ratings
Pros
  • "Great work-life balance - you can plan your work schedule around your class schedule(in 363 reviews)

  • "Great Benefits, Great People to work with(in 480 reviews)

Cons
More Pros and Cons
  1. Great Place

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at State Farm part-time

    Pros

    Flexible schedule. Depends on what agency you work at.

    Cons

    Job can be hard at times. Especially when busy.

  2. Helpful (268)

    An Amazing Decline/Trust Your Gut

    StarStarStarStarStar
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at State Farm full-time

      Pros

      (At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

      Cons

      (At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads...

      Show More

      Advice to Management

      When I was first hired to State Farm back in 2010, I felt truly blessed and fortunate. I felt I had found my work "home," and that I would be able to learn and grow over time, and watch my career develop. And guess what? It did. I held three different positions at State Farm, each "better" than the last in terms of challenge, growth, and pay. I used to brag to others about State Farm and actively try to recruit them....

      Show More
    • Helpful (12)

      unrealistic workload

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Claims Specialist in Richardson, TX
      No opinion of CEO

      I have been working at State Farm full-time for more than 20 years

      Pros

      State Farm is a large and stable mutual company that does not have stockholders to answer to. And they have good benefits.

      Cons

      State Farm appears to have lost sight of the value of the experienced workforce and doesn't mind replacing them with untrained associates for less money. This is perhaps just one reason why their workloads have become unrealistic requiring unmanageable overtime to sustain goals.

    • Helpful (6)

      Feeling unappreciated And unuseful

      StarStarStarStarStar
        Current Employee - Anonymous Employee 

        I have been working at State Farm

        Pros

        Being able to assist customers with their claims . 401k . Benefits package.

        Cons

        They have become a company that no longer care about the customer or the longevity of an employee who has provided many years of service. Opting for faster less efficient ways of handling to cut costs and keep their pockets deep, while giving customers terrible service, denying workers raises and bonuses. And they can’t understand why they lose policies.

        Advice to Management

        Faster isn’t always better, or more efficient. A customer deserves to be heard, and have the time spent on their claim and have that quality . An employee shouldn’t be treated as they are nothing after many years of service. Denied bonuses and raises that many need as part of their living.

      • Helpful (5)

        Employee morale has been declining drastically.

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Auto ILR in Tempe, AZ
        Doesn't Recommend
        Negative Outlook
        No opinion of CEO

        I have been working at State Farm full-time for more than 2 years

        Pros

        Benefits On The Spot Rewards Beautiful Location Holiday Pay

        Cons

        Metrics- Avereage Handle Time, Adherence Employee retention Quality of claim handling Agero Claim system technology Attendance Policy

        Advice to Management

        AHT needs to be reviewed. This limits employees on the quality of service they can provide to a customer due to putting a strict time restraint on each call. This also dampers quality in claim handling, where inspection option are not being set up or a tow was never sent. Our insured would call back after waiting 3 hours and be furious, which I do not blame them for but this happens more often than it should.. The IT...

        Show More
      • Helpful (2)

        Low employee moral

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Injury Claims Specialist in Austin, TX
        Doesn't Recommend
        Negative Outlook
        No opinion of CEO

        I have been working at State Farm full-time for more than 6 years

        Pros

        Great coworkers, 1st line managers

        Cons

        No flexibility, low pay, employees not appreciated

      • Helpful (2)

        Great Company To Work For But Not As Good It Used to Be!

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Ad Services - Operations Specialist 
        Recommends
        Neutral Outlook
        Disapproves of CEO

        I worked at State Farm full-time for more than 20 years

        Pros

        The benefits are good to include Healthcare, Vision, and 401K. They still have a pension program which is very hard to find in a company anymore! The work atmosphere is overall good depending on the area/department you work in. The overall work environment is friendly and a great place to work.

        Cons

        Employees that work hard are not rewarded fairly due to the pay structure. Usually in the employee that just comes to work to get by is rewarded the same in compensation as the employee that excels! Sad but true! The company has been going thru a major restructure to survive in the insurance world! They have had to make quick and drastic changes that have and have not worked affecting the lives of their employees.

        Advice to Management

        With all the drastic changes it is important to keep your experienced hard working employees! State Farm has forgotten that it is their employees that will make or break their company! Without a solid employee base they are doomed! The need to revamp their employee compensation rating system to reward those that excel and retain their workforce.

      • Helpful (4)

        Not a horrible job, some opportunity for advancement.

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - CCC Sales Representative in Tempe, AZ
        Recommends
        Negative Outlook
        No opinion of CEO

        I worked at State Farm full-time for more than 4 years

        Pros

        Many different shifts onna bidding process based on performance

        Cons

        Systems systems systems. State Farm thinks they must keep everything "in house" when upgrading their tech, and it has cost them decades in getting up to speed in an efficient manner compared to competition. The speed of technology is moving faster and faster and it is the expectation of almost 8 out of 10 people, as we move to a more tech and screen driven society, people want to be able to accomplish a process of doing...

        Show More

        Advice to Management

        CEO making over 9 million a year! Upper level management making close to or over 7 figures. What is State Farm really getting for that? See my "cons" above and go from their. You are moving the company in the wrong direction, your stagnant growth proves that. Since you have no share holders to answer to, you are seeing the "customer owners" of your mutual company are LEAVING. Perhaps it is time to enlist the help of your...

        Show More
      • Job Review

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Sales Associate 

        I have been working at State Farm part-time

        Pros

        Flexible and a small friendly environment

        Cons

        Very slow , can get boring.

      • All around good experience

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Senior Management
        Former Employee - Customer Service Representative in Chicago, IL
        Recommends
        Positive Outlook
        Disapproves of CEO

        I worked at State Farm part-time for more than a year

        Pros

        Flexibility with scheduling and good environment

        Cons

        Not much training but was not a big issue

      Found 7600 reviews