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State Farm Reviews
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Full-time Part-timeApprove of CEO
Michael L. Tipsord
855 Ratings
Pros
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Caring people and work-life balance (in 271 reviews)
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They have a competitive salary along with great benefits (in 346 reviews)
Cons
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Not much for the work life balance they propose is so important (in 216 reviews)
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No work life balance even though the company preaches it (in 84 reviews)
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Helpful (128)
![State Farm Logo]()
"Too much micromanagement"
Star Star Star Star Star- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookNo opinion of CEOI have been working at State Farm full-time (More than a year)
Pros
State Farm has good benefits and good people. There is an extensive training program.
Cons
The metrics are unbearable. State Farm is losing customers and great employees because of the micromanagement of each call. Average handle time is recorded daily and "coached" in front of the team on a daily basis if not met. It's nearly impossible to give the quality of customer service that State Farm customers need and deserve during a claim call during the time allotted to do so. The stress and the constant "coaching" is driving good employees away.
Advice to Management
Listen to your front line employees-- the people actually doing the job. We are smart people and know what we are doing. We understand it costs the company money when our call times are 30 seconds longer than average. We understand that it means more people need to be on the phone. However, what management doesn't seem to understand is how frustrated the employees AND customers are with being rushed through the claim process. State Farm will more than make up for the handful of extra employees required to be on the phones by retaining more State Farm customers, making new customers with excellent customer service to claimants, and not having to retrain new associates when frustrated associates leave.
State Farm 2016-10-28 13:03 PDT -
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Helpful (9)
![State Farm Logo]()
"State Farm"
Star Star Star Star Star- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookNo opinion of CEOI have been working at State Farm full-time (More than 5 years)
Pros
Great pay
Benefits
401K
Pension
Ability that the ADA HR team will work with you to help you obtain an accommodation, if needed.Cons
Non-optional overtime
Not enough employees
The way the company handles requesting time off, never get approval for days requested
The new attendance/absence policy, where if you're unscheduled absence you receive "points" - and so many points can equal termination. Makes employees feel like they are in high school. Very unfair policy.
Pay isnt worth the stress of the jobAdvice to Management
Care more about the employees.
State Farm 2017-06-05 07:26 PDT -
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"Claims Associate"
Star Star Star Star Star- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at State Farm (More than a year)
Pros
Flexibility, good training, good benefits.
Cons
None that I really see.
State Farm 2017-06-26 23:51 PDT -
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"Claims Associate"
Star Star Star Star Star- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI have been working at State Farm full-time (More than 10 years)
Pros
Company pays well, lots of advancement opportunities if you are in the hub cities.
Cons
Does not appear to be a great work/ life balance
State Farm 2017-06-26 15:59 PDT -
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Helpful (6)
![State Farm Logo]()
"Good Benefits, Extremely Poor Worklife balance"
Star Star Star Star Star- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendPositive OutlookApproves of CEOI have been working at State Farm full-time (More than 5 years)
Pros
benefits, raises, bonuses approx 2,000.00
opportunities to move positions internally
Recently increased everyones salaries to match rest of the market so that was good, approx 4k raise, for awhile there the salaries were ridiculously low compared to other insurance co's.
tuition reimbursement
good health insuranceCons
time clocks
absence point system
micromanaging - 45 min side by sides, 1x1 meetings every week, too much contact with managers, too much monitoring.
Call grading in certain departments like Express Claims. They grade your calls on stupid stuff & it is very scripted.
PTO- no time off, they do vacation bids, they give you good vacation time but you can't even use it because they never give you time off
Very inflexible, but yet they expect you to be
VERY poor work-life balance
too many TIMELY and unnecessary meetings with managersAdvice to Management
stop micromanaging
stop it with the occurrence point system and the metricsState Farm 2017-06-08 20:16 PDT -
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Helpful (2)
![State Farm Logo]()
"Underwriting Service Assistant"
Star Star Star Star Star- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at State Farm full-time (More than 3 years)
Pros
People, room for growth, community around the work place.
Cons
Interview process to move around in the company
State Farm 2017-06-18 19:50 PDT -
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"Administrative Professional"
Star Star Star Star Star- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsI have been working at State Farm full-time (Less than a year)
Pros
Great employee development, benefits and room for growth.
Cons
Too much focus on hours worked for time card employees.
State Farm 2017-06-23 15:13 PDT -
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![State Farm Logo]()
"Agent Aspirant"
Star Star Star Star Star- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at State Farm full-time (More than a year)
Pros
Agency possibility. Work hard and your commission checks will look great. Gets you ready for agency, while teaching you the ins and outs
Cons
Commission structure is tough. Also, some agencies do not provide you benefits. Have to pay for your own medical, which is pretty expensive.
Advice to Management
Work on commission structure
State Farm 2017-06-22 16:20 PDT -
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"Best State Farm Office"
Star Star Star Star Star- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsI have been working at State Farm full-time (More than 3 years)
Pros
Understanding Agent, great team and a lot of sales/service support.
Cons
A lot of paper everywhere.
State Farm 2017-06-21 21:11 PDT -
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![State Farm Logo]()
"Team Member"
Star Star Star Star Star- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNegative OutlookDisapproves of CEOI have been working at State Farm full-time (More than 10 years)
Pros
Small family like work environment. You also gain great relationships with your clients
Cons
Limited upward mobility unless you start your own agency
State Farm 2017-06-22 04:48 PDT -
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