State Farm Reviews | Glassdoor

State Farm Reviews

Updated December 12, 2018
7,392 reviews

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3.0
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State Farm President and CEO Michael L. Tipsord
Michael L. Tipsord
1,935 Ratings

Employee Reviews

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Pros
  • "Great work life balance and I hardly ever feel like I have to stay for overtime" (in 356 reviews)

  • "Great benefits; laid back dress code; free gym membership" (in 470 reviews)

Cons
  • "Work life balance is hard to meet" (in 341 reviews)

  • "no work life balance what so ever" (in 145 reviews)

More Pros and Cons

  1. Helpful (1)

    "State Farm Agent Staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at State Farm full-time

    Pros

    Great opportunity to learn and grow

    Cons

    Insurance can be tough if you let it be


  2. Helpful (228)

    "An Amazing Decline/Trust Your Gut"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at State Farm full-time

    Pros

    (At the time)

    Fair pay and predictable bonus structure
    They were pretty good at covering travel expenses and paying them back quickly
    Diverse workforce & diversity initiatives
    Fun and funny coworkers
    Opportunities for growth
    Again, this was all four years ago and has likely changed

    Cons

    (At the time and now, according to other comments)

    Arrogant to a fault
    Total lack of innovation & willingness to innovate
    Odd attachment to the company's past (which prevents progress)
    High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology
    Heavy reliance on command and control management style
    Poor decision-making that leads to losses of all kinds

    Advice to Management

    When I was first hired to State Farm back in 2010, I felt truly blessed and fortunate. I felt I had found my work "home," and that I would be able to learn and grow over time, and watch my career develop. And guess what? It did. I held three different positions at State Farm, each "better" than the last in terms of challenge, growth, and pay. I used to brag to others about State Farm and actively try to recruit them. I was a true believer and evangelist.

    State Farm was like an abusive relationship in that, there were times when things were good! Really good! And then, there were those bad times...

    Even though my career was progressing, I was met at every level with some of the most hateful, spiteful, narcissistic leadership you could ever imagine. Egomaniacs and control freaks of the highest order. It was almost like they didn't want us to succeed, for fear that we may take their jobs someday. The behaviors got so bad that I even told one of my managers, "There's no amount of money in this world that could get me to do your job. You all seem miserable." This was toward the end of our relationship, of course. In each role, my managers found something, anything they could to harp on, and once I fixed that, something new would pop up to "fix." It was a moving target. They never taught, they only scolded. They treated employees of every age like children, from age 21 to age 61. It was disgraceful.

    Others took the time to focus on my personality. My work product was excellent and above standard according to one, but they always shifted the focus to my "happiness." "Are you happy? You don't seem happy. Others are worried that you're not happy. Are you happy? Your happiness, or lack thereof, is affecting the team." When I'd ask clarifying questions like, "What makes you think I'm not happy?" "How is it affecting the team?" "Describe a time when you distinctly thought I wasn't happy..." they couldn't do it. Never could. It morphed into vague generalizations and hearsay (made up stuff). They could never give me actionable specifics, and therefore, I could never correct the "problems."

    At the time, I did not realize that I was witnessing the beginning of the end. Everything that happened to me was symptomatic of a company preparing to enter into decline. Instead of leadership banding together and figuring out how to fix it, they chose to eat their babies. And they're paying for it dearly now.

    The second part of this title is to trust your gut, and this is where I'll speak to current employees: When I quit State Farm, people thought I was crazy. I had a great title and pay. I had climbed through the ranks relatively quickly. The path was clear, but I wasn't willing to fight off psychopaths along the way. So I trusted my belief that I could do better for myself, and I did. You don't deserve poor treatment from anyone, and especially not your employer. Sometimes you have to vote with your feet. Although you will be brainwashed, threatened, and intimidated, State Farm is not the end all be all. There is life outside of SF. There are other industries. Regardless of what you do, you have picked up some valuable skills that are highly transferable in the marketplace. Don't give up on yourself. Start saving money and get out of there. You will survive and you will be better for it.

  3. Helpful (309)

    "Too much micromanagement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Associate -ILR in Phoenix, AZ
    Current Employee - Claims Associate -ILR in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at State Farm full-time (More than a year)

    Pros

    State Farm has good benefits and good people. There is an extensive training program.

    Cons

    The metrics are unbearable. State Farm is losing customers and great employees because of the micromanagement of each call. Average handle time is recorded daily and "coached" in front of the team on a daily basis if not met. It's nearly impossible to give the quality of customer service that State Farm customers need and deserve during a claim call during the time allotted to do so. The stress and the constant "coaching" is driving good employees away.

    Advice to Management

    Listen to your front line employees-- the people actually doing the job. We are smart people and know what we are doing. We understand it costs the company money when our call times are 30 seconds longer than average. We understand that it means more people need to be on the phone. However, what management doesn't seem to understand is how frustrated the employees AND customers are with being rushed through the claim process. State Farm will more than make up for the handful of extra employees required to be on the phones by retaining more State Farm customers, making new customers with excellent customer service to claimants, and not having to retrain new associates when frustrated associates leave.


  4. "Infrastructure analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at State Farm full-time

    Pros

    1)Work culture
    2)Friendly and helping staff

    Cons

    They follow old school principles.


  5. "Underwriting Service Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriting Service Assistant in Dunwoody, GA
    Former Employee - Underwriting Service Assistant in Dunwoody, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at State Farm full-time (More than a year)

    Pros

    Great company to work for because of the stability and good pay.

    Cons

    Lack of structure in operations.

    Advice to Management

    Stabilize the procedure for basic operations.


  6. "Claim Section Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at State Farm full-time

    Pros

    Competitive salary, great benefits, stable company

    Cons

    Executive Leadership very disconnected from customer facing employees and have unrealistic expectations.


  7. "Account manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at State Farm full-time

    Pros

    It was very competitive but fun.

    Cons

    Your paychecn fluctuated month to month

  8. "Facility Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Facilities Specialist in Tulsa, OK
    Former Employee - Facilities Specialist in Tulsa, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at State Farm full-time (More than 10 years)

    Pros

    Lots of opportunity for growth if you’ll move to a hub (Phoenix, Dallas or Atlanta) or Bloomington IL.

    Cons

    They’ve become like every other company with regards to compensation. They used to reward top performers and now most everyone gets a middle rating. In the 2000’s you could bump your salary up fast. Now it’s impossible without many promotions.

    In order to maintain employment you will have to live in Phoenix, Dallas, Atlanta or Bloomington.

    Advice to Management

    Get back to creating a family environment. Live/work/play isn’t reality in the urban jungle hub cities.


  9. "Payment processor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Disapproves of CEO

    I worked at State Farm full-time

    Pros

    Easy work. Lots of data entry of checks

    Cons

    Constant changes with everything


  10. Helpful (2)

    "Established company, struggling to adapt to a millennial culture shift"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    Disapproves of CEO

    I have been working at State Farm full-time (More than 10 years)

    Pros

    Name brand recognition, excellent financial strength, above average pay.

    Cons

    Undergoing a chaotic transition to a 21st century organization.

    Advice to Management

    Loyal clients don’t understand algorithm-decision making. They interpret disloyalty.