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State Farm Reviews
Updated Sep 25, 2023
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Found 16,022 of over 17K reviews
60% Recommend to a Friend
66% Approve of CEO
Found 16,003 of over 17K reviews
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Recommend to a Friend
Approve of CEO
Michael L. Tipsord
3,995 Ratings
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "It was good pay but I had worked there for over 20 years so I had earned to the salary." (in 867 reviews)
- "The training is great at teaches you a lot about the company and what they stand for." (in 397 reviews)
Cons
- "Some managers do the bear minimum when it comes to annual merit rating and fighting for raises." (in 257 reviews)
- "The cons of working in an agency for State Farm is that the salary is low and lots of cold calling." (in 241 reviews)
- "Factored in to whether an employee is granted time off: seniority and yearly/quarterly reviews." (in 231 reviews)
- "Many positions have a low salary that is commission based and pressure you to sell policies to customers who cannot always afford them." (in 150 reviews)
Ratings by Demographics
This rating reflects the overall rating of State Farm and is not affected by filters.
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- 3.0Mar 8, 2018Anonymous EmployeeFormer Employee
Pros
(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed
Cons
(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds
948 - 4.0Oct 28, 2016Claims Associate -ILRCurrent Employee, more than 1 yearPhoenix, AZ
Pros
State Farm has good benefits and good people. There is an extensive training program.
Cons
The metrics are unbearable. State Farm is losing customers and great employees because of the micromanagement of each call. Average handle time is recorded daily and "coached" in front of the team on a daily basis if not met. It's nearly impossible to give the quality of customer service that State Farm customers need and deserve during a claim call during the time allotted to do so. The stress and the constant "coaching" is driving good employees away.
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State Farm Reviews FAQs
State Farm has an overall rating of 3.6 out of 5, based on over 17,107 reviews left anonymously by employees. 60% of employees would recommend working at State Farm to a friend and 58% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.
60% of State Farm employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated State Farm 3.5 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at State Farm to be coworkers, career development, benefits and the cons to be culture, management.
