State Farm Reviews | Glassdoor

State Farm Reviews

Updated April 24, 2017
4,953 reviews

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Full-time Part-time

3.2
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State Farm President and CEO Michael L. Tipsord
Michael L. Tipsord
740 Ratings

4,953 Employee Reviews

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Pros
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  1. Helpful (92)

    "Too much micromanagement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Associate -ILR in Phoenix, AZ
    Current Employee - Claims Associate -ILR in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at State Farm full-time (More than a year)

    Pros

    State Farm has good benefits and good people. There is an extensive training program.

    Cons

    The metrics are unbearable. State Farm is losing customers and great employees because of the micromanagement of each call. Average handle time is recorded daily and "coached" in front of the team on a daily basis if not met. It's nearly impossible to give the quality of customer service that State Farm customers need and deserve during a claim call during the time allotted to do so. The stress and the constant "coaching" is driving good employees away.

    Advice to Management

    Listen to your front line employees-- the people actually doing the job. We are smart people and know what we are doing. We understand it costs the company money when our call times are 30 seconds longer than average. We understand that it means more people need to be on the phone. However, what management doesn't seem to understand is how frustrated the employees AND customers are with being rushed through the claim process. State Farm will more than make up for the handful of extra employees required to be on the phones by retaining more State Farm customers, making new customers with excellent customer service to claimants, and not having to retrain new associates when frustrated associates leave.


  2. "Licensed agent/Office Manger"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Agents Office Manager in Lake Oswego, OR
    Current Employee - Insurance Agents Office Manager in Lake Oswego, OR
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at State Farm full-time (More than 8 years)

    Pros

    Love helping insureds one on one and making sure my insureds needs are met. I like working for the last 20yrs for a company with a great core value

    Cons

    Limited career growth and unfortunately depending on the agent limited if any benefits. Corporate setting was much better than agency in this regard.


  3. "Good Employer. Not so great benefits."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Representative in Cleveland Heights, OH
    Current Employee - Account Representative in Cleveland Heights, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at State Farm full-time (More than a year)

    Pros

    Few co-workers which is great for being personal. Each person has their specific roles

    Cons

    Since the agents own their office and you are their employee they are not able to provide any benefits.


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  5. "Client services consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative in Baltimore, MD
    Former Employee - Client Service Representative in Baltimore, MD
    Recommends
    Approves of CEO

    I worked at State Farm part-time (More than a year)

    Pros

    Easy flexible job, Frequent down time to work on other demands

    Cons

    Tasks are repetitive and require minimal technical skills


  6. "REP"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in El Paso, TX
    Former Employee - Anonymous Employee in El Paso, TX

    I worked at State Farm (Less than a year)

    Pros

    Support from corporate was great

    Cons

    Agencies differ from handling their businesses

    Advice to Management

    depends on the agent


  7. Helpful (33)

    "Claims Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in Irving, TX
    Current Employee - Claims Specialist in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at State Farm full-time (More than a year)

    Pros

    Good benefits
    401K, health insurance and pension

    Cons

    A lot has changed at State Farm the last few years. The company has been pinching pennies at the cost of dollars. The metrics have wrecked their good neighbor brand, but they may have saved a few cents limiting man hours. Now they realize customers and employees are not satisfied. Now the company goals for the next year is to coach to quality and quantity. I truly believe they are no longer the good neighbor- they are more like the selfish and "stingy" neighbor. I strongly dislike the prison that I live in each day. Additionally, I am underemployed and under paid. State Farm gives the perception that you can "move up" but now that I took the claims role, they have placed us on a stabalization. I did not got to college chool for so long to be stuck in a glorified call center.

    Advice to Management

    Go back to the way things were. If it's not broken don't fix it. Focus on getting your talented employees in jobs that fit their skills. Quit degrading your employees by unnecessarily micromanaging. Don't waste another second on paying high dollars for analysts who are working off of theory and cutting you quality along with the pennies. I'm so very disappointed that you sell the good neighbor brand and you no longer give the employees the time needed for the personal touch to be delivered to our loyal customers who have been paying high premiums and absolutely deserve a moment of our time.


  8. "review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Agent in Cary, NC
    Current Employee - Agent in Cary, NC

    I have been working at State Farm full-time (More than 10 years)

    Pros

    It is a Great company to work for !!

    Cons

    a lot of customer service


  9. "sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at State Farm (More than a year)

    Pros

    excelent place to really work

    Cons

    none at all i recommend

    Advice to Management

    good job


  10. "Office Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Associate in Chicago, IL
    Current Employee - Office Associate in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at State Farm part-time (More than a year)

    Pros

    free lunches occasionally on Fridays

    Cons

    stress, pressure and lack of recognition at times


  11. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Representative in Tempe, AZ
    Former Employee - Claims Representative in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at State Farm full-time (More than 3 years)

    Pros

    Team oriented, people driven, clear expectations

    Cons

    Management shifting often, making difficult to get a footing on a team



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