State Farm Reviews | Glassdoor

State Farm Reviews

Updated June 27, 2017
5,203 reviews

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Full-time Part-time

3.2
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State Farm President and CEO Michael L. Tipsord
Michael L. Tipsord
855 Ratings

5,203 Employee Reviews

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  1. Helpful (128)

    "Too much micromanagement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Associate -ILR in Phoenix, AZ
    Current Employee - Claims Associate -ILR in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at State Farm full-time (More than a year)

    Pros

    State Farm has good benefits and good people. There is an extensive training program.

    Cons

    The metrics are unbearable. State Farm is losing customers and great employees because of the micromanagement of each call. Average handle time is recorded daily and "coached" in front of the team on a daily basis if not met. It's nearly impossible to give the quality of customer service that State Farm customers need and deserve during a claim call during the time allotted to do so. The stress and the constant "coaching" is driving good employees away.

    Advice to Management

    Listen to your front line employees-- the people actually doing the job. We are smart people and know what we are doing. We understand it costs the company money when our call times are 30 seconds longer than average. We understand that it means more people need to be on the phone. However, what management doesn't seem to understand is how frustrated the employees AND customers are with being rushed through the claim process. State Farm will more than make up for the handful of extra employees required to be on the phones by retaining more State Farm customers, making new customers with excellent customer service to claimants, and not having to retrain new associates when frustrated associates leave.


  2. Helpful (9)

    "State Farm"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glen Mills, PA
    Current Employee - Anonymous Employee in Glen Mills, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at State Farm full-time (More than 5 years)

    Pros

    Great pay
    Benefits
    401K
    Pension
    Ability that the ADA HR team will work with you to help you obtain an accommodation, if needed.

    Cons

    Non-optional overtime
    Not enough employees
    The way the company handles requesting time off, never get approval for days requested
    The new attendance/absence policy, where if you're unscheduled absence you receive "points" - and so many points can equal termination. Makes employees feel like they are in high school. Very unfair policy.
    Pay isnt worth the stress of the job

    Advice to Management

    Care more about the employees.


  3. "Claims Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Associate in Tempe, AZ
    Current Employee - Claims Associate in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at State Farm (More than a year)

    Pros

    Flexibility, good training, good benefits.

    Cons

    None that I really see.


  4. "Claims Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Downers Grove, IL
    Current Employee - Anonymous Employee in Downers Grove, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at State Farm full-time (More than 10 years)

    Pros

    Company pays well, lots of advancement opportunities if you are in the hub cities.

    Cons

    Does not appear to be a great work/ life balance


  5. Helpful (6)

    "Good Benefits, Extremely Poor Worklife balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claim Associate in Atlanta, GA
    Current Employee - Claim Associate in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at State Farm full-time (More than 5 years)

    Pros

    benefits, raises, bonuses approx 2,000.00
    opportunities to move positions internally
    Recently increased everyones salaries to match rest of the market so that was good, approx 4k raise, for awhile there the salaries were ridiculously low compared to other insurance co's.
    tuition reimbursement
    good health insurance

    Cons

    time clocks
    absence point system
    micromanaging - 45 min side by sides, 1x1 meetings every week, too much contact with managers, too much monitoring.
    Call grading in certain departments like Express Claims. They grade your calls on stupid stuff & it is very scripted.
    PTO- no time off, they do vacation bids, they give you good vacation time but you can't even use it because they never give you time off
    Very inflexible, but yet they expect you to be
    VERY poor work-life balance
    too many TIMELY and unnecessary meetings with managers

    Advice to Management

    stop micromanaging
    stop it with the occurrence point system and the metrics


  6. Helpful (2)

    "Underwriting Service Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richardson, TX
    Former Employee - Anonymous Employee in Richardson, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at State Farm full-time (More than 3 years)

    Pros

    People, room for growth, community around the work place.

    Cons

    Interview process to move around in the company


  7. "Administrative Professional"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Professional in Richardson, TX
    Current Employee - Administrative Professional in Richardson, TX
    Recommends

    I have been working at State Farm full-time (Less than a year)

    Pros

    Great employee development, benefits and room for growth.

    Cons

    Too much focus on hours worked for time card employees.


  8. "Agent Aspirant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent Aspirant in Cincinnati, OH
    Current Employee - Agent Aspirant in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at State Farm full-time (More than a year)

    Pros

    Agency possibility. Work hard and your commission checks will look great. Gets you ready for agency, while teaching you the ins and outs

    Cons

    Commission structure is tough. Also, some agencies do not provide you benefits. Have to pay for your own medical, which is pretty expensive.

    Advice to Management

    Work on commission structure


  9. "Best State Farm Office"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends

    I have been working at State Farm full-time (More than 3 years)

    Pros

    Understanding Agent, great team and a lot of sales/service support.

    Cons

    A lot of paper everywhere.


  10. "Team Member"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Member in Virginia Beach, VA
    Current Employee - Team Member in Virginia Beach, VA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at State Farm full-time (More than 10 years)

    Pros

    Small family like work environment. You also gain great relationships with your clients

    Cons

    Limited upward mobility unless you start your own agency


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