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    Found 7600 reviews

    3.0
    StarStarStarStarStar
    Rating TrendsRating Trends
    42%
    Recommend to a Friend
    34%
    Approve of CEO
    State Farm CEO Michael L. Tipsord
    Michael L. Tipsord
    2028 Ratings
    Pros

    • "Great work-life balance - you can plan your work schedule around your class schedule" (in 363 reviews)

    • "Great Benefits, Great People to work with" (in 480 reviews)

    Cons
    More Pros and Cons

    1. Great Place

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at State Farm part-time

      Pros

      Flexible schedule. Depends on what agency you work at.

      Cons

      Job can be hard at times. Especially when busy.

    2. Helpful (268)

      An Amazing Decline/Trust Your Gut

      StarStarStarStarStar
        Former Employee - Anonymous Employee 
        Doesn't Recommend
        Negative Outlook
        Disapproves of CEO

        I worked at State Farm full-time

        Pros

        (At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

        Cons

        (At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads...

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        Advice to Management

        When I was first hired to State Farm back in 2010, I felt truly blessed and fortunate. I felt I had found my work "home," and that I would be able to learn and grow over time, and watch my career develop. And guess what? It did. I held three different positions at State Farm, each "better" than the last in terms of challenge, growth, and pay. I used to brag to others about State Farm and actively try to recruit them....

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        • Join the State Farm team
        See Our Latest Jobs

      • Helpful (12)

        unrealistic workload

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Claims Specialist in Richardson, TX
        No opinion of CEO

        I have been working at State Farm full-time for more than 20 years

        Pros

        State Farm is a large and stable mutual company that does not have stockholders to answer to. And they have good benefits.

        Cons

        State Farm appears to have lost sight of the value of the experienced workforce and doesn't mind replacing them with untrained associates for less money. This is perhaps just one reason why their workloads have become unrealistic requiring unmanageable overtime to sustain goals.

      • Helpful (6)

        Feeling unappreciated And unuseful

        StarStarStarStarStar
          Current Employee - Anonymous Employee 

          I have been working at State Farm

          Pros

          Being able to assist customers with their claims . 401k . Benefits package.

          Cons

          They have become a company that no longer care about the customer or the longevity of an employee who has provided many years of service. Opting for faster less efficient ways of handling to cut costs and keep their pockets deep, while giving customers terrible service, denying workers raises and bonuses. And they can’t understand why they lose policies.

          Advice to Management

          Faster isn’t always better, or more efficient. A customer deserves to be heard, and have the time spent on their claim and have that quality . An employee shouldn’t be treated as they are nothing after many years of service. Denied bonuses and raises that many need as part of their living.

        • Helpful (5)

          Employee morale has been declining drastically.

          StarStarStarStarStar
          • Overall
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Current Employee - Auto ILR in Tempe, AZ
          Doesn't Recommend
          Negative Outlook
          No opinion of CEO

          I have been working at State Farm full-time for more than 2 years

          Pros

          Benefits On The Spot Rewards Beautiful Location Holiday Pay

          Cons

          Metrics- Avereage Handle Time, Adherence Employee retention Quality of claim handling Agero Claim system technology Attendance Policy

          Advice to Management

          AHT needs to be reviewed. This limits employees on the quality of service they can provide to a customer due to putting a strict time restraint on each call. This also dampers quality in claim handling, where inspection option are not being set up or a tow was never sent. Our insured would call back after waiting 3 hours and be furious, which I do not blame them for but this happens more often than it should.. The IT...

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        • Helpful (2)

          Low employee moral

          StarStarStarStarStar
          • Overall
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Current Employee - Injury Claims Specialist in Austin, TX
          Doesn't Recommend
          Negative Outlook
          No opinion of CEO

          I have been working at State Farm full-time for more than 6 years

          Pros

          Great coworkers, 1st line managers

          Cons

          No flexibility, low pay, employees not appreciated

        • Helpful (2)

          Great Company To Work For But Not As Good It Used to Be!

          StarStarStarStarStar
          • Overall
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Former Employee - Ad Services - Operations Specialist 
          Recommends
          Neutral Outlook
          Disapproves of CEO

          I worked at State Farm full-time for more than 20 years

          Pros

          The benefits are good to include Healthcare, Vision, and 401K. They still have a pension program which is very hard to find in a company anymore! The work atmosphere is overall good depending on the area/department you work in. The overall work environment is friendly and a great place to work.

          Cons

          Employees that work hard are not rewarded fairly due to the pay structure. Usually in the employee that just comes to work to get by is rewarded the same in compensation as the employee that excels! Sad but true! The company has been going thru a major restructure to survive in the insurance world! They have had to make quick and drastic changes that have and have not worked affecting the lives of their employees.

          Advice to Management

          With all the drastic changes it is important to keep your experienced hard working employees! State Farm has forgotten that it is their employees that will make or break their company! Without a solid employee base they are doomed! The need to revamp their employee compensation rating system to reward those that excel and retain their workforce.

        • Helpful (4)

          Not a horrible job, some opportunity for advancement.

          StarStarStarStarStar
          • Overall
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Former Employee - CCC Sales Representative in Tempe, AZ
          Recommends
          Negative Outlook
          No opinion of CEO

          I worked at State Farm full-time for more than 4 years

          Pros

          Many different shifts onna bidding process based on performance

          Cons

          Systems systems systems. State Farm thinks they must keep everything "in house" when upgrading their tech, and it has cost them decades in getting up to speed in an efficient manner compared to competition. The speed of technology is moving faster and faster and it is the expectation of almost 8 out of 10 people, as we move to a more tech and screen driven society, people want to be able to accomplish a process of doing...

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          Advice to Management

          CEO making over 9 million a year! Upper level management making close to or over 7 figures. What is State Farm really getting for that? See my "cons" above and go from their. You are moving the company in the wrong direction, your stagnant growth proves that. Since you have no share holders to answer to, you are seeing the "customer owners" of your mutual company are LEAVING. Perhaps it is time to enlist the help of your...

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        • Job Review

          StarStarStarStarStar
          • Overall
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Current Employee - Sales Associate 

          I have been working at State Farm part-time

          Pros

          Flexible and a small friendly environment

          Cons

          Very slow , can get boring.

        • All around good experience

          StarStarStarStarStar
          • Overall
          • Culture & Values
          • Career Opportunities
          • Senior Management
          Former Employee - Customer Service Representative in Chicago, IL
          Recommends
          Positive Outlook
          Disapproves of CEO

          I worked at State Farm part-time for more than a year

          Pros

          Flexibility with scheduling and good environment

          Cons

          Not much training but was not a big issue

        Found 7600 reviews