State Farm Reviews

Updated May 7, 2021

To filter reviews, or .
3.7
63%
Recommend to a Friend
71%
Approve of CEO
State Farm President and CEO  Michael L. Tipsord
Michael L. Tipsord
3,249 Ratings
Pros
  • "great benefits with paid time off(in 625 reviews)

  • "Work Life balance was great but very stagnant opportunity(in 457 reviews)

  • Cons
  • "Metrics drivenGood work life balance and great potential for longevity(in 446 reviews)

  • "Since each agent is an independent small business there are no benefits aside PTO(in 274 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of State Farm and is not affected by filters.

    Want more demographic options?
    1. 5.0
      Former Employee, more than 1 year

      Great place to work

      May 7, 2021 - Customer Service Representative (CSR) in Bloomington, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Really made employees feel valued.

      Cons

      None that come to mind.

      Be the first to find this review helpful
    2. 3.0
      Former Employee, less than 1 year

      An Amazing Decline/Trust Your Gut

      Mar 8, 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      (At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

      Cons

      (At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

      Continue reading
      624 people found this review helpful
    3. 4.0
      Current Employee, more than 1 year

      Too much micromanagement

      Oct 28, 2016 - Claims Associate -ILR in Phoenix, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      State Farm has good benefits and good people. There is an extensive training program.

      Cons

      The metrics are unbearable. State Farm is losing customers and great employees because of the micromanagement of each call. Average handle time is recorded daily and "coached" in front of the team on a daily basis if not met. It's nearly impossible to give the quality of customer service that State Farm customers need and deserve during a claim call during the time allotted to do so. The stress and the constant "coaching" is driving good employees away.

      Continue reading
      311 people found this review helpful
    4. 5.0
      Current Employee, more than 10 years

      Solid company with strong ethics and a drive to help others!

      Apr 21, 2021 - Auto Claim Team Manager in Richardson, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Positive work environment. Improving diversity & inclusion - not just something we talk about, but now being put into action, finally! Outstanding benefits. Flexible with work/life situations within reason and with proper communication. Fulfilling work. Lots of opportunities for advancement as long as you are willing to put in the work!

      Cons

      Anywhere you work - whether it's State Farm, a restaurant, a factory, or for the government - there are going to be people in leadership that truly shouldn't be there either because they are there for the wrong reasons (money, reputation, etc.) or because they don't care anymore and it shows. This is no different here, and it can be somewhat challenging to navigate providing coaching feedback for a leader or peer that really needs it because there are sometimes groups of leaders/peers that "look out" for each other. There are many ways to report unethical behavior, though, so that is an option for the serious issues. There are corporate/office politics and some "unwritten rules" to follow, but after 20 years at the company, I can tell you that this has improved greatly over the years, and I anticipate it continuing to improve.

      Continue reading
      Be the first to find this review helpful
    5. 4.0
      Current Employee, less than 1 year

      Not perfect, but quite close

      Apr 26, 2021 - Technical Analyst in Bloomington, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      When COVID hit, State Farm executive leadership quickly swept into action and got the entire company, aside from a few key folks, working from home within a weekend. After the police brutality seen during the George Floyd arrest/assault, leaders shared their personal experiences with race and the company established a diversity officer. My area has regular discussions of race and inequality. It’s been uncomfortable, but eye-opening, and seems to be helping to understand our teammates, and what customers are experiencing in their day to day. Covid has brought us actual flexibility in our location. Depending on managers, that wasn’t always the case. We are more than insurance.

      Cons

      The organization structure could use an overhaul. There are so many dependencies between different product teams. Some departments/areas/teams struggle with autonomy; specifically, many layers of approvals.

      Continue reading
      1 person found this review helpful
    6. 1.0
      Former Employee, more than 3 years

      Horrible work environment

      Apr 30, 2021 - Injury Claims Specialist in Richardson, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits Tuition reimbursement Location is nice, lots of restaurants nearby

      Cons

      -Horribly overworked. At the time I left I had about 320 claims assigned to me, way more than what is reasonable for a single person to work -On top of having to work and answer calls for your own claims, you are also expected to make yourself available to answer phone calls for your peers’ claims the entire day. -Absolutely no work life balance. When you are working, it feels like there is no time to catch your breath because you are working nonstop. And when you are off work you are still thinking and worrying about your claims. There is no escape. -Taking time off is discouraging because you come back to all the work that’s piled up while you were gone -Unable to apply for any other positions due to the hold they placed on my department. You are essentially held hostage in your position -Underpaid for the amount of work assigned to you

      Continue reading
      5 people found this review helpful
    7. 3.0
      Current Employee, more than 10 years

      Metrics based

      Apr 20, 2021 - Underwriter in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Most managers during my career have been supportive and I've always had amazing coworkers. State Farm encourages continued education and offers us access to various programs, including a great tuition reimbursement program.

      Cons

      Everything we do is monitored and measured. Metrics and time spent in each work type is recorded daily. Underwriters used to have more decisionmaking duties, but now we're separated into different responsibilities and becoming less and less effective and knowledgeable in the overall underwriting process. In addition, management really stepped up during the pandemic and allowed work from home. Employees proved we could do it and succeed, but now so many people who want to continue to work from home are told we're going back to the office in July 2021. Many teams are comprised of members across different zones who will never be face-to-face, so why make people do something when they're apprehensive or unhappy?

      Continue reading
      5 people found this review helpful
    8. 1.0
      Former Employee, more than 1 year

      Not So Good Neighbors

      May 6, 2021 - Claims Specialist in Tempe, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Decent pay and benefits. Large company with options to move up or laterally in the company.

      Cons

      Unrealistic expectations from management. Toxic work environment where customers, co-workers, and managers willingly complain about your service. Very limited opportunities to use PTO. Standards by which you are held responsible change at a moment's notice. Management has short memory, a "what have you done for me lately" company.

      Continue reading
      Be the first to find this review helpful
    9. 4.0
      Current Employee, more than 1 year

      Great place to work

      Apr 27, 2021 - SIU Investigator in Richardson, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Peers and management are very supportive and collaborative. Company is very interested in employee growth and education. Diversity and inclusion is a large part of the workplace and culture. Very veteran friendly. The feedback from immediate supervisor is honest, germane and supportive.

      Cons

      Pay needs to be more competitive. Benefits, which overall are generous, need some updates; specifically in health insurance. Metrics in different jobs sometimes seem to be lacking context, or not in sync with reality. Company needs to better understand the generational demographics within certain segments and divisions.

      Continue reading
      Be the first to find this review helpful
    10. 5.0
      Current Employee, more than 1 year

      Millennial 2 Years In with ZERO Intentions of Leaving Any Time Soon

      Apr 19, 2021 - Claim Specialist - Special Investigations Unit in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Benefits - PTO and sick leave, paid time off to volunteer - Employee Resource Groups - Opportunities for upward and lateral movement - Work flexibility (majority of workforce now hybrid working from home/in office) - COVID-19 response - Updated technology - Work/life balance - Ethical claims practices - Job security - Collaboration across departments

      Cons

      - Micromanagement in some departments - Your immediate leadership greatly impacts your work experience/satisfaction

      Continue reading
      Be the first to find this review helpful
    Viewing 1 - 10 of 10,778 Reviews

    Popular Careers with State Farm Job Seekers

    Insurance Agent
    Learn About the Job
    JobsSalariesInterviews
    Insurance Sales Representative
    Learn About the Job
    Insurance Account Representative
    Learn About the Job
    Customer Service Representative
    Learn About the Job
    Underwriting Service Assistant
    Learn About the Job

    Work at State Farm? Share Your Experiences

    or