I applied online. The process took 2 days. I interviewed at Support.com (Chicago, IL) in Sep 2014
Interview
Quick and easy and very friendly. The calls were short and the people were very nice. The assessment test was quick and easy. You really do not need to be technically capable to pass this test and the training will get you up to speed. And I think this is another major issue. Because a lot of your coworkers are not technically sound and will stumble when coming across more complex questions.
Simple video interview that asked if you had troubleshooting experience and how technically savvy you are. Figure the interview also helped them judge our temperament as you will need a calm one for this role.
Short and by video. Simple questions. Very fair and kind interviewer. This company puts customer service before technology so make sure you’re quite nice. Second round interview is done via zoom interview they will check your computerAnd your Internet speed
Interview questions [1]
Question 1
What company’s have you done customer service for?
I applied online. The process took 3 weeks. I interviewed at Support.com (LaFollette, TN) in Jan 2019
Interview
Pretty streamlined, applied, did the webcam interview. Computer was actually not up to specs, so had to upgrade. After upgrading and forwarding my new specifications to the company, I was eventually contacted via phone.
