Support.com Reviews | Glassdoor

Support.com Reviews

Updated Aug 24, 2019

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Found 972 reviews

2.4
StarStarStarStarStar
Rating TrendsRating Trends
31%
Recommend to a Friend
31%
Approve of CEO
Support.com CEO Richard Bloom
Richard Bloom
177 Ratings
Pros
  • "It was great cause you got to work from home(in 604 reviews)

  • "I basically used the 4 weeks of paid training to earn money while I found a real job(in 37 reviews)

Cons
  • "No raises and promotions are quite rare(in 108 reviews)

  • "I'm not new to work from home-I've been doing this for close to 5 years(in 62 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (4)

    "Love working from home."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Supervisor in Corpus Christi, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Support.com full-time for more than a year

    Pros

    This is my first work at home position and I love it. Promotion for within as long as you are willing to go for it. Learn what you can learn as they are always willing to help you, but you have to want it There are pay for performance and if you are willing to perform you will make extra pay for that great performance. 401K, Medical, Dental, Vision. All the bells and whistles you could ask for.

    Cons

    You will always have ups and downs in any company. What matters is what do you make if it? What can you learn from these ups and downs and are you willing to stick with the company when they go through the downs. It is what you make of it!

    Advice to Management

    Knowledge is the key to successful employees. 😀

    Support.com2019-05-03

    Support.com Response

    May 17, 2019Support.com Leadership Team

    Thank you for your feedback! We are so excited about many of the recent changes we have made to our organization. Thank you for noticing and being an active part of these changes! We continue to grow and develop as an organization and leadership team!

  2. Helpful (1)

    "Good place for growth if you can keep up with everything."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Remote Support Tech RST in Charlotte, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Support.com full-time for less than a year

    Pros

    Benefits and remote work. People complain about the so much with this company and I can understand why. However, saying they lie or not transparent is completely false. If you look in the Spirit page all the information is right there including what you agreed to when you accepted you position in the company. Everything from how coachings are conducted to NPS spreadsheets and meeting notes from the companies IT department....

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    Cons

    Limited pay. In order to move up you have to have at least 6 months of employment. This is the standard for most companies tho.

    Advice to Management

    Pay attention to those supervisors who are too lax in their roles. It can create a feeling of uncertainty in agents when coaching. Would love to see roles open up in HR and hiring.

    Support.com2019-03-14

    Support.com Response

    March 19, 2019Support.com Leadership Team

    Thank you for taking the time to provide us with your feedback and insight. We appreciate that you recognize we are very transparent with our employees, and we are looking for those self-managing work-from-home employees who appreciate transparency from an employer. We do value our ...

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  3. "Good starting WFH job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Remote Services Technician 

    I have been working at Support.com full-time

    Pros

    Consistent schedule, don't fight for hours; healthcare, PTO

    Cons

    management, pay could be higher

    Support.com2019-08-24
  4. "They were awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Remote, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Support.com full-time for less than a year

    Pros

    Paid training Room to grow Wonderful staff Straight forward job

    Cons

    no downsides I will go back someday.

    Advice to Management

    I Literally Love You Guys

    Support.com2019-08-05

    Support.com Response

    August 6, 2019Support.com Leadership Team

    Thank you for your feedback! We are happy to hear you are having a great experience!

  5. Helpful (1)

    "Decent place for anyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Wireless Gateway II in Burlington, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Support.com full-time for more than a year

    Pros

    Good management, really fun and happy training, ability to make sales and get a flat rate pay, easily get over time

    Cons

    Fast paced, low starting pay(10.25$), little to no help when needed , lots of software and sites you use daily including a Windows 7 VPN which runs like trash.

    Advice to Management

    Keep doing what your doing but please pay more attention to your supervision teams and make sure they stay open for support when the team needs it

    Support.com2019-08-03

    Support.com Response

    August 6, 2019Support.com Leadership Team

    Thank you for taking the time to provide us with your feedback. We continually review our roles and compensation. We appreciate your recommendations!

  6. Helpful (7)

    "Not a long term opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Contact Center Supervisor in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Support.com full-time for more than 3 years

    Pros

    * Co-workers * PTO accrual (12 days at start), additional day per year * Ability to bid on shifts

    Cons

    - Lack of raises (No cost of living increases), ever. (P4P is hardly attainable) - If you get sick you will not be covered for any absences during first year - No accountability for peers not performing - Medical is too expensive and you cannot visit doctor on a routine basis without giving up half your pay for "Decent" medical benefits. - Hourly rate for entry-level is $10.25 an hour, barely survivable in majority...

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    Advice to Management

    Pay your staff a decent wage, have decent medical benefits, if someone gets sick offer them a few days off without impact to attendance.

    Support.com2019-07-11

    Support.com Response

    July 22, 2019Support.com Leadership Team

    Thank you for your feedback. It is critical for any employer to have an attendance policy. As you have stated our employees receive 12 days to use as they see fit, year one of employment. We do expect our employees to work the shifts assigned in their entirety and if calling in ...

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  7. Helpful (2)

    "Run"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Wireless Gateway Tech in Gulfport, MS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Support.com full-time for less than a year

    Pros

    Work from home was the only upside Save on gas

    Cons

    Management is horrible Lack of professionalism Flawed metric system Favoritism Poor training

    Advice to Management

    Scrap the playbook and start from scratch. 💯 You hire employees with no technical support experience and try to teach them how to troubleshoot someone’s internet from their own house who lives 100s of miles away. When new agents hit the floor they treat their employees with a sink or swim mentality, no support. Then they have a flawed metrics system that they can manipulate however they want. Surprise you guys still...

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    Support.com2019-08-21
  8. Helpful (3)

    "Dead-End Job For Moderately Intelligent Individuals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Remote Support Technician in Sunnyvale, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Support.com full-time for less than a year

    Pros

    Literally, the only "Pro" to this job is being able to Work-From-Home.

    Cons

    - Decent health insurance benefits for full-time (30+ hours per week) but extremely low pay for the kind of work you're asked to do on a regular basis. On average, agents working directly for SDC's clients (i.e., Comcast) make 38% more than agents working for the company. - Incompetent Operations Team; specifically, scheduling and requesting Time Off - Inadequate Training - Often times unable to resolve a customer's...

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    Advice to Management

    I suspect very few if any Team or Operations Managers have any experience working in call centers. Maybe you should start there.

    Support.com2019-08-14

    Support.com Response

    August 19, 2019Support.com Leadership Team

    Thank you for taking the time to leave a comment. We are very proud of our organization and the many roles we offer both in the work-from-home call center space as well as our technology business. All of our managers have a plethora of experience and bring a high level of leadership ...

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  9. Helpful (5)

    "Many Improvements Could Be Made"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Remote Services Technician in Sunnyvale, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Support.com full-time for more than a year

    Pros

    *You could work from home *Everything was pretty relaxed as long as you did your job *Your breaks and lunches were set in the schedule so you could work independently through the day without somebody reaching out to you.

    Cons

    *You're shamed if you have to call out when sick. No sympathy at all. Just shame. *You're shamed if you have to go to the bathroom outside your breaks/lunches (I have kidney problems not something I can control) *It's extremely hard to get in touch with a supervisor when you need help *The only time supervisors chime in is to make everybody feel like they are doing a horrible job.

    Advice to Management

    *Communicate better with the employees and answer questions *Stop shaming people for things they can't control. *If somebody hasn't been given a warning about their metrics, talk to them first before firing them.

    Support.com2019-07-19

    Support.com Response

    July 22, 2019Support.com Leadership Team

    Thank you for your feedback. As an organization, it is important that our employees come to work as scheduled. We supply our employees with 5 PTO days and 7 Floating Holidays to cover missed time. It is important that employees use their time allotted and avoid missing additional ...

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  10. Helpful (6)

    "Just don't"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cst 
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Support.com full-time for less than a year

    Pros

    you can work in your gym shorts, pretty good insurance

    Cons

    low pay, extremely repetitive and draining work. can't use the bathroom outside of your scheduled breaks without being penalized, they treat you terribly

    Advice to Management

    Stop doing what you're doing.

    Support.com2019-07-12

    Support.com Response

    July 22, 2019Support.com Leadership Team

    We are a structured environment and have prescheduled breaks and lunches based upon hours scheduled. We understand employees needing to take bio breaks, and this is allowed. We do however ask that these breaks be limited in time as we do have a very structured schedule as we are ...

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Found 972 reviews