Support.com Reviews
Updated Jan 24, 2021
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Recommend to a Friend
Approve of CEO
Lance Rosenzweig
14 Ratings
Pros
"Work from home, friendly people when you need to reach out" (in 642 reviews)
"paid training that isn't saying much" (in 40 reviews)
Cons
"There are no raises or promotions offered in this role" (in 113 reviews)
"Yes management, we know this is a work from home position" (in 66 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
"awesome work environment"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at Support.com full-time for less than a year
Pros
every one seems to genuinly enjoy their job I really enjoy my job fair hours fair pay comfortable while working from home lol great coworkers
Cons
Schedule changes once every 6 months or so
Continue readingThank you for your feedback. We appreciate your suggestions and will share with our training department. We appreciate the recognition you have provided on our work-from-home environment! All feedback will help us with our commitment to continuous improvement.
"It’s ok"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendDisapproves of CEOI worked at Support.com full-time for more than a year
Pros
Co workers great, loved working with them
Cons
Lots of turnover hard to place jobs
"Don't know what you've got till it's gone!"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI worked at Support.com full-time for less than a year
Pros
Excellent company to work for, Great training, Great support, Constant advancement opportunities!
Cons
As with any customer support role customer abuse.
"Good job, Bad company"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNegative OutlookNo opinion of CEOI worked at Support.com full-time for more than 3 years
Pros
Working overnight was good and fun. Helping customers.
Cons
Comcast contract, most customers already irate by the time they get to you due to comcast's other departments and garbage equipment they send people. Micro management is horrible
"Mcdonalds Online"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
I worked at Support.com full-time for more than 3 years
Pros
Work from home, nothing else
Cons
terrible pay no advancement opportunity poorly managed
Pros
Work from home, hours, equipment.
Cons
pay, benefits, recognition, call center
- Helpful (1)
Pros
paycheck that is about it
Cons
everything else including pay bad
"Remote technician"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsI have been working at Support.com full-time
Pros
Completely remote, Decent pay, nice management
Cons
They push you to get sales but don’t really give you proper training in the software to make sales!
- Helpful (1)
"not very goo"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNegative OutlookDisapproves of CEOI worked at Support.com full-time
Pros
you can make over time
Cons
they push sales too much
- COVID-19
"Where do I even start?"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNegative OutlookDisapproves of CEOI worked at Support.com full-time for less than a year
Pros
I got paid a paycheck in $ USD. Some of my co-workers were good people.
Cons
Both system crashes and training inconsistencies were a regular occurrence unfortunately. An HR department employee also blatantly lied to me at the end of my role's notice about my employment status & the particulars that went along with it too; Also on that note, another previous reviewer was specifically correct & others were generally correct in the regard that god forbid if you end up getting sick during the pandemic for any reason at all (especially hospitalization) they will toss you out in the trash & burn you alive practically with absolutely no regard to ethical practices. Pay is also generally very bad (low) but for me this was nothing really more than a pay bills job at the end of the day anyway nonetheless. Overall, this is officially the worst role that I've ever worked in & that's pretty impressively bad.
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Support.com Response
December 11, 2019 – Support.com Leadership Team