Support.com Reviews

Updated Jan 24, 2021

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2.4
28%
Recommend to a Friend
32%
Approve of CEO
Support.com President and CEO Lance Rosenzweig
Lance Rosenzweig
14 Ratings
Pros
Cons
  • "There are no raises or promotions offered in this role(in 113 reviews)

  • "Yes management, we know this is a work from home position(in 66 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "awesome work environment"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Remote Support Tech in Greenville, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Support.com full-time for less than a year

    Pros

    every one seems to genuinly enjoy their job I really enjoy my job fair hours fair pay comfortable while working from home lol great coworkers

    Cons

    Schedule changes once every 6 months or so

    Continue reading

    Support.com Response

    December 11, 2019Support.com Leadership Team

    Thank you for your feedback. We appreciate your suggestions and will share with our training department. We appreciate the recognition you have provided on our work-from-home environment! All feedback will help us with our commitment to continuous improvement.

  2. "It’s ok"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Human Resources Manager in Aurora, CO
    Doesn't Recommend
    Disapproves of CEO

    I worked at Support.com full-time for more than a year

    Pros

    Co workers great, loved working with them

    Cons

    Lots of turnover hard to place jobs


  3. "Don't know what you've got till it's gone!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Technician in Chanute, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Support.com full-time for less than a year

    Pros

    Excellent company to work for, Great training, Great support, Constant advancement opportunities!

    Cons

    As with any customer support role customer abuse.

  4. "Good job, Bad company"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Remote Services Technician 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Support.com full-time for more than 3 years

    Pros

    Working overnight was good and fun. Helping customers.

    Cons

    Comcast contract, most customers already irate by the time they get to you due to comcast's other departments and garbage equipment they send people. Micro management is horrible

  5. "Mcdonalds Online"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - RST 

    I worked at Support.com full-time for more than 3 years

    Pros

    Work from home, nothing else

    Cons

    terrible pay no advancement opportunity poorly managed

  6. "Work From Home"

    4.0
    Current Employee - Remote Support Tech RST in Redwood City, CA

    I have been working at Support.com full-time

    Pros

    Work from home, hours, equipment.

    Cons

    pay, benefits, recognition, call center

  7. Helpful (1)

    "bad"

    1.0
    Former Employee - RST in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Support.com full-time for more than a year

    Pros

    paycheck that is about it

    Cons

    everything else including pay bad

  8. "Remote technician"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Front Royal, VA
    Recommends

    I have been working at Support.com full-time

    Pros

    Completely remote, Decent pay, nice management

    Cons

    They push you to get sales but don’t really give you proper training in the software to make sales!

  9. Helpful (1)

    "not very goo"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Hammond, LA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Support.com full-time

    Pros

    you can make over time

    Cons

    they push sales too much

  10. COVID-19

    "Where do I even start?"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Premium Services Technician in Sunnyvale, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Support.com full-time for less than a year

    Pros

    I got paid a paycheck in $ USD. Some of my co-workers were good people.

    Cons

    Both system crashes and training inconsistencies were a regular occurrence unfortunately. An HR department employee also blatantly lied to me at the end of my role's notice about my employment status & the particulars that went along with it too; Also on that note, another previous reviewer was specifically correct & others were generally correct in the regard that god forbid if you end up getting sick during the pandemic for any reason at all (especially hospitalization) they will toss you out in the trash & burn you alive practically with absolutely no regard to ethical practices. Pay is also generally very bad (low) but for me this was nothing really more than a pay bills job at the end of the day anyway nonetheless. Overall, this is officially the worst role that I've ever worked in & that's pretty impressively bad.

    Continue reading
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