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Support.com

Engaged Employer

Support.com

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Support.com Reviews

Updated Aug 11, 2022

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Found 1,164 of over 1,181 reviews

2.8
37%
Recommend to a Friend
47%
Approve of CEO
Support.com President and CEO Lance Rosenzweig
Lance Rosenzweig
82 Ratings

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Technical Account Manager

Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?

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Top Review Highlights by Sentiment

Pros
Cons
  • "Pay is low and they have not given their SEs raises ever in their current business incarnation (3 yrs).(in 144 reviews)
  • "If you get a good supervisor(in 81 reviews)
  • "poor Management with in company(in 77 reviews)
  • "Poor training(in 60 reviews)
  • "More and more responsibilities with no raises.(in 41 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Support.com and is not affected by filters.

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  1. 5.0
    Current Employee, less than 1 year

    Great company

    Jul 23, 2021 - Recruitment Manager in Los Angeles, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great Company to work for.

    Cons

    none at the moment, so far it has been a great company to work from home.

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  2. 2.0
    Former Employee, more than 5 years

    Great people, terrible pay.

    Aug 7, 2022 - Premium Service Technician 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Remote work is great, the teams are very helpful and just a click away. Management has done a lot lately to improve communication and transparency.

    Cons

    The pay is terrible, among the lowest in the industry. There are no pay increases for seniority or inflation, the only way to make more is to get promoted but then you're still stuck at that pay. You won't get promoted past Senior Supervisor. You could move into training or recruitment but the pay scales there are the same. You'll work with a hodgepodge of tools both in-house and 3rd-party, constantly fiddling to get them to work together correctly.

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  3. 3.0
    Former Employee, more than 8 years

    My 9ish years review

    Jun 27, 2022 - Tech Lead in Topeka, KS
    Recommend
    CEO Approval
    Business Outlook

    Pros

    • Work from Home • Decent Paid Time Off & Floating Holidays (Holidays which you are given time off to use instead of having holidays off) • "Some" supervisors actually cared about their job and treated their agents with respect (over the 9 years). • Great resume job • For me specifically, I had a lot of opportunities to move around to different parts of the company to do different types of work.

    Cons

    • PAY IS NOT COMPETITIVE - As much as I enjoyed the job, the company does not pay a fair wage for the area I live (which is aligned with federal minimum wage). • Depending on the client you do work for, your shifts are not very friendly. Unless you are a top 10% agent, you will likely not get a shift you enjoy. • There are some pretty rotten supervisors that even I didn't get along with during my 9 years. • This is 99.9% a metrics-based job. This takes away from the people that want to do quality work instead of quantity and you are pressured to work fast. • No raises unless it's a title change or position change. In the 9 years I worked there I did not receive 1 actual raise that was not part of a position change or title change. My "new" current job has already given the company a raise. This raise matches nearly the difference from my starting pay to my ending pay with the company.

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  4. 3.0
    Current Employee

    I work here

    Jul 19, 2022 - Remote Computer Technician