Support.com Reviews
Updated Aug 11, 2022
- Administrative
- Arts & Design
- Business
- Consulting
- Customer Services & Support
- Education
- Engineering
- Finance & Accounting
- Healthcare
- Human Resources
- Information Technology
- Legal
- Marketing
- Media & Communications
- Military & Protective Services
- Operations
- Other
- Product & Project Management
- Research & Science
- Retail & Food Services
- Sales
- Skilled Labor & Manufacturing
- Transportation
- Current Employees
- Full-time
- Part-time
- Contract
- Freelance
- Intern
- Worldwide
- United States - All Cities
- - New Jersey
- - Northern Mariana Islands
- - Alabama
- - Idaho
- - Utah
- - Illinois
- - Virginia
- - Missouri
- - New York State
- - Wisconsin
- - Arizona
- - Alaska
- - Michigan
- - Guam
- - Montana
- - Maine
- - Nebraska
- - Oklahoma
- - Kentucky
- - New Mexico
- - District of Columbia
- - Federated States of Micronesia
- - Wyoming
- - North Carolina
- - Texas
- - Hawaii
- - South Dakota
- - Mississippi
- - American Samoa
- - Puerto Rico
- - Vermont
- - Minnesota
- - Arkansas
- - West Virginia
- - Tennessee
- - Indiana
- - Ohio
- - California
- - New Hampshire
- - Colorado
- - Virgin Islands
- - Connecticut
- - Palau
- - Iowa
- - Nevada
- - Louisiana
- - Washington State
- - Kansas
- - Rhode Island
- - Oregon
- - Pennsylvania
- - Maryland
- - Florida
- - Massachusetts
- - South Carolina
- - Georgia
- - North Dakota
- - Delaware
- - Remote
- Canada - All Cities
- - Alberta
- - British Columbia
- - Manitoba
- - New Brunswick
- - Newfoundland and Labrador
- - Nova Scotia
- - Ontario
- - Prince Edward Island
- - Quebec
- - Saskatchewan
- - Yukon
- - Northwest Territories
- - Nunavut
- - Remote
- Colombia - All Cities
- - Amazonas
- - Antioquia
- - Arauca
- - Atlántico
- - Bolívar
- - Boyacá
- - Caldas
- - Caquetá
- - Cauca
- - Cesar
- - Chocó
- - Córdoba
- - Guaviare
- - Guainía
- - Huila
- - La Guajira
- - Magdalena
- - Meta
- - Nariño
- - North Santander
- - Putumayo
- - Quindío
- - Risaralda
- - San Andrés and Providence and
- - Santander
- - Sucre
- - Tolima
- - Valle del Cauca
- - Vaupés
- - Vichada
- - Casanare
- - Cundinamarca
- - Bogota
- - Trabajo desde casa
- India - All Cities
- - Andaman and Nicobar Islands
- - Andhra Pradesh
- - Assam
- - Chandigarh
- - Dadra and Nagar Haveli
- - Delhi
- - Gujarat
- - Haryana
- - Himachal Pradesh
- - Jammu and Kashmir
- - Kerala
- - Lakshadweep
- - Maharashtra
- - Manipur
- - Meghalaya
- - Karnataka
- - Nagaland
- - Orissa
- - Pondicherry
- - Punjab
- - Rajasthan
- - Tamil Nadu
- - Tripura
- - West Bengal
- - Sikkim
- - Arunachal Pradesh
- - Mizoram
- - Daman and Diu
- - Goa
- - Bihar
- - Madhya Pradesh
- - Uttar Pradesh
- - Chhattisgarh
- - Jharkhand
- - Uttaranchal
- - Telangana
- - Remote
- Mexico - All Cities
- - Aguascalientes
- - Baja California
- - Baja California Sur
- - Campeche
- - Chiapas
- - Chihuahua
- - Coahuila
- - Colima
- - Distrito Federal
- - Durango
- - Guanajuato
- - Guerrero
- - Hidalgo
- - Jalisco
- - México
- - Michoacán
- - Morelos
- - Nayarit
- - Nuevo León
- - Oaxaca
- - Puebla
- - Querétaro
- - Quintana Roo
- - San Luis Potosí
- - Sinaloa
- - Sonora
- - Tabasco
- - Tamaulipas
- - Tlaxcala
- - Veracruz
- - Yucatán
- - Zacatecas
- - Trabajo desde casa
- Philippines - All Cities
- - Abra
- - Agusan del Norte
- - Agusan del Sur
- - Aklan
- - Albay
- - Antique
- - Bataan
- - Batanes
- - Province of Batangas
- - Benguet
- - Bohol
- - Bukidnon
- - Bulacan
- - Cagayan
- - Camarines Norte
- - Camarines Sur
- - Camiguin
- - Capiz
- - Catanduanes
- - Province of Cavite
- - Province of Cebu
- - Basilan
- - Eastern Samar
- - Davao del Norte
- - Davao del Sur
- - Davao Oriental
- - Ifugao
- - Ilocos Norte
- - Ilocos Sur
- - Province of Iloilo
- - Isabela
- - Kalinga-Apayao
- - Laguna
- - Lanao del Norte
- - Lanao del Sur
- - La Union
- - Leyte
- - Marinduque
- - Masbate
- - Mindoro Occidental
- - Mindoro Oriental
- - Misamis Occidental
- - Misamis Oriental
- - Mountain
- - Negros Oriental
- - Nueva Ecija
- - Nueva Vizcaya
- - Palawan
- - Pampanga
- - Pangasinan
- - Rizal
- - Romblon
- - Samar
- - Maguindanao
- - North Cotabato
- - Sorsogon
- - Southern Leyte
- - Sulu
- - Surigao del Norte
- - Surigao del Sur
- - Tarlac
- - Zambales
- - Zamboanga del Norte
- - Zamboanga del Sur
- - Northern Samar
- - Quirino
- - Siquijor
- - South Cotabato
- - Sultan Kudarat
- - Tawi-Tawi
- - Angeles
- - Bacolod
- - Bago
- - Baguio
- - Bais
- - Batangas City
- - Butuan
- - Cabanatuan
- - Cadiz
- - Cagayan de Oro
- - Calbayog
- - Caloocan
- - Canlaon
- - Cavite City
- - Cebu City
- - Cotabato
- - Dagupan
- - Danao
- - Dapitan
- - Davao
- - Dipolog
- - Dumaguete
- - General Santos
- - Gingoog
- - Iligan
- - Iloilo City
- - Iriga
- - La Carlota
- - Laoag
- - Lapu-Lapu
- - Legaspi
- - Lipa
- - Lucena
- - Mandaue
- - Manila
- - Marawi
- - Naga
- - Olongapo
- - Ormoc
- - Oroquieta
- - Ozamis
- - Pagadian
- - Palayan
- - Pasay
- - Puerto Princesa
- - Quezon City
- - Roxas
- - San Carlos City
- - San Jose
- - San Pablo
- - Silay
- - Surigao
- - Tacloban
- - Tagaytay
- - Tagbilaran
- - Tangub
- - Toledo
- - Trece Martires
- - Zamboanga
- - Aurora
- - Province of Quezon
- - Negros Occidental
- - National Capital Region
- - Remote
- United Kingdom - All Cities
- - England
- - Northern Ireland
- - Scotland
- - Wales
- - Remote
- English
- French
- German
- Dutch
- Portuguese
- Spanish
- Italian
Found 1,164 of over 1,181 reviews
- Popular
- COVID-19 Related
- Highest Rating
- Lowest Rating
- Most Recent
- Oldest First
Top Review Highlights by Sentiment
- "You get to work from home and the benefits albeit not as good as some places were decent." (in 450 reviews)
- "Pay is low and they have not given their SEs raises ever in their current business incarnation (3 yrs)." (in 144 reviews)
Ratings by Demographics
This rating reflects the overall rating of Support.com and is not affected by filters.
- Race / Ethnicity
- Gender
- Sexual Orientation
- Disability
- Parent or Family Caregiver
- Veteran Status
- Current Employee, less than 1 year★★★★★
Pros
Great Company to work for.
Cons
none at the moment, so far it has been a great company to work from home.
- Former Employee, more than 5 years★★★★★
Pros
Remote work is great, the teams are very helpful and just a click away. Management has done a lot lately to improve communication and transparency.
Cons
The pay is terrible, among the lowest in the industry. There are no pay increases for seniority or inflation, the only way to make more is to get promoted but then you're still stuck at that pay. You won't get promoted past Senior Supervisor. You could move into training or recruitment but the pay scales there are the same. You'll work with a hodgepodge of tools both in-house and 3rd-party, constantly fiddling to get them to work together correctly.
Continue reading - Former Employee, more than 8 years★★★★★
Pros
• Work from Home • Decent Paid Time Off & Floating Holidays (Holidays which you are given time off to use instead of having holidays off) • "Some" supervisors actually cared about their job and treated their agents with respect (over the 9 years). • Great resume job • For me specifically, I had a lot of opportunities to move around to different parts of the company to do different types of work.
Cons
• PAY IS NOT COMPETITIVE - As much as I enjoyed the job, the company does not pay a fair wage for the area I live (which is aligned with federal minimum wage). • Depending on the client you do work for, your shifts are not very friendly. Unless you are a top 10% agent, you will likely not get a shift you enjoy. • There are some pretty rotten supervisors that even I didn't get along with during my 9 years. • This is 99.9% a metrics-based job. This takes away from the people that want to do quality work instead of quantity and you are pressured to work fast. • No raises unless it's a title change or position change. In the 9 years I worked there I did not receive 1 actual raise that was not part of a position change or title change. My "new" current job has already given the company a raise. This raise matches nearly the difference from my starting pay to my ending pay with the company.
Continue reading - Current Employee★★★★★