Support.com Interview Questions | Glassdoor

Support.com Interview Questions

Updated Nov 5, 2018
244 Interview Reviews

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  1.  

    Technical Support Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at Support.com in October 2014.

    Interview

    Applied on their website, and then short exam making sure you can follow simple directions. They email to schedule a phone call. Asked general questions about customer support experience, example how you'd walk someone through common issues, and an example of how you'd upsell an item.

    Interview Questions

    Negotiation

    No negotiation, take it or leave it.


  2. Helpful (1)  

    Technical Support Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Support.com (Atlanta, GA) in February 2014.

    Interview

    The interview was pretty easy and the person made you feel comfortable they asked a lot of different questions some related to the job you would be doing some social. They ask that you be in front of your computer to answer some.

    Interview Questions

    • What is the difference between a modem and a router   1 Answer
    • Where do you see yourself in 5 years   Answer Question
  3. Helpful (2)  

    Technical Support Interview

    Anonymous Employee in Brownsville, TX
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Support.com (Brownsville, TX) in February 2015.

    Interview

    they call, ask questions like you are an experienced pro. Basically they are "feeling you out" to see if you "talk the talk" ... aka speak "geek" fluently or just pretending. Just be yourself

    Interview Questions

    • questions are what have you done? What problems have you encountered? how did you resolve these problems for example setup a wireless printer, connect your big screen TV 50 feet away in the back bedroom to your router -- ie hint wireless extender   1 Answer
    • they ask what brand of computer you are using. They also ask if you are using anything like VMware, Virtualbox, etc.   1 Answer

    Negotiation

    no negotiation. take it or leave it. they have 50 people behind you wanting a job. so many people unemployed and unemployment ending that they can pick and choose who they like.


  4.  

    Technical Support Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Support.com in October 2016.

    Interview

    The entire process takes a few weeks. You start with an online personality/skills test. Then there is a phone interview. A week or so after that you get a call and email of acceptance with paperwork.

    Interview Questions


  5.  

    Technical Support Interview

    Anonymous Employee in Indianapolis, IN
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Support.com (Indianapolis, IN) in August 2017.

    Interview

    You answer about 40 questions then select the time you want to have your hone interview. The phone interview consists of basic computer questions and customer service situation questions. Questions about availability are asked as well

    Interview Questions


  6.  

    Technical Support Interview

    Anonymous Employee in Redwood City, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Support.com (Redwood City, CA) in January 2016.

    Interview

    The interview process consisted of two calls, both very short in length; basically a review of technical requirements for your pc. If you had that, as well as an employment gap-free history, they were interested.

    Interview Questions


  7.  

    Help Desk Technician Interview

    Anonymous Employee in Sunnyvale, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Support.com (Sunnyvale, CA) in September 2018.

    Interview

    It was audio over the phone. The recruiter was mainly interested in my basic troubleshooting abilities as well as how well I could sell a product I didn't care about. He gave me a situation where we pretended he couldn't access the internet through his computer and another situation where I had to sell an electronic lock. it was a pretty casual conversation and he even made comments like "wow sometimes I just have to drag it out of people" so it seemed like basically anyone could get the job. Don't worry about the years of "experience" that they require you to have. I'm fresh out of high school and they hired me even though I'd only been a lifeguard before.

    Interview Questions

    • Describe the different electronic devices you use daily in your life?   Answer Question
  8. Helpful (2)  

    Solutions Engineer Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Support.com.

    Interview

    Their interview process is very inconsistent and seemingly arbitrary, as to what will land you the job or not. There was a lot of tech knowledge questions for my position however my friend who had same position said they barely went over tech with him. Another friend of mine was asked a question that he could only know if he already had a job with Support.com, and wasn't hired because he answered wrong, not very fair.

    Interview Questions

    Negotiation

    they don't negotiate they tell you what they will give you and you accept or decline they don't really care to make you happy they can outsource you.


  9.  

    Solutions Engineer Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Support.com (Atlanta, GA) in January 2010.

    Interview

    Four phone interviews & finally got hired. About a month so if you need a job right away look elsewhere. Luckily I was employed when I was interviewed or I would have been out of luck

    Interview Questions

    Negotiation

    ok


  10.  

    Solutions Engineer Interview

    Anonymous Employee in Austin, TX
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at Support.com (Austin, TX) in October 2011.

    Interview

    Took an online timed test with computer questions. Had two phone interviews. The first phone interview was just asking questions about me and my background. The second phone interviewer asked technical questions that I had to google the answers for and not have any dead air.

    Interview Questions

    • What are the differences between Blaster and Sasser infections.   1 Answer

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