Support.com Interview Questions | Glassdoor

Support.com Interview Questions

Interviews at Support.com

252 Interview Reviews

Experience

Experience
56%
23%
21%

Getting an Interview

Getting an Interview
91%
3%
3%
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1
1

Difficulty

2.0
Average

Difficulty

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Average
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  1. Featured Interview

     

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Support.com.

    Interview

    The interview process required a computer test and a video interview. The computer test was not difficult for a person with adequate computer skills. The interview was nice and easy to talk to. The interview process was fast and hired me immediately.

    Interview Questions

    • They asked why I would like to work for their company as an RST   1 Answer

  2.  

    HR Generalist Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took a week. I interviewed at Support.com.

    Interview

    Amazing experience, great interviewers and relevant questions. I thoroughly enjoyed the whole process of interviewing. There was no written test, but I was asked to prepare a PPT and present it during the interview process. The interviewers were humble while not trying to sell the organisation.

    Interview Questions

  3.  

    Technical Support Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at Support.com in October 2014.

    Interview

    Applied on their website, and then short exam making sure you can follow simple directions. They email to schedule a phone call. Asked general questions about customer support experience, example how you'd walk someone through common issues, and an example of how you'd upsell an item.

    Interview Questions

    Negotiation

    No negotiation, take it or leave it.


  4.  

    Technical Support Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Support.com in October 2016.

    Interview

    The entire process takes a few weeks. You start with an online personality/skills test. Then there is a phone interview. A week or so after that you get a call and email of acceptance with paperwork.

    Interview Questions


  5.  

    Technical Support Interview

    Anonymous Employee in Indianapolis, IN
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Support.com (Indianapolis, IN) in August 2017.

    Interview

    You answer about 40 questions then select the time you want to have your hone interview. The phone interview consists of basic computer questions and customer service situation questions. Questions about availability are asked as well

    Interview Questions


  6.  

    Technical Support Interview

    Anonymous Employee in Redwood City, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Support.com (Redwood City, CA) in January 2016.

    Interview

    The interview process consisted of two calls, both very short in length; basically a review of technical requirements for your pc. If you had that, as well as an employment gap-free history, they were interested.

    Interview Questions


  7. Helpful (3)  

    Technical Support Interview

    Anonymous Employee in Brownsville, TX
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Support.com (Brownsville, TX) in February 2015.

    Interview

    they call, ask questions like you are an experienced pro. Basically they are "feeling you out" to see if you "talk the talk" ... aka speak "geek" fluently or just pretending. Just be yourself

    Interview Questions

    • questions are what have you done? What problems have you encountered? how did you resolve these problems for example setup a wireless printer, connect your big screen TV 50 feet away in the back bedroom to your router -- ie hint wireless extender   1 Answer
    • they ask what brand of computer you are using. They also ask if you are using anything like VMware, Virtualbox, etc.   1 Answer

    Negotiation

    no negotiation. take it or leave it. they have 50 people behind you wanting a job. so many people unemployed and unemployment ending that they can pick and choose who they like.

  8.  

    Help Desk Technician Interview

    Anonymous Employee in Sunnyvale, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Support.com (Sunnyvale, CA) in September 2018.

    Interview

    It was audio over the phone. The recruiter was mainly interested in my basic troubleshooting abilities as well as how well I could sell a product I didn't care about. He gave me a situation where we pretended he couldn't access the internet through his computer and another situation where I had to sell an electronic lock. it was a pretty casual conversation and he even made comments like "wow sometimes I just have to drag it out of people" so it seemed like basically anyone could get the job. Don't worry about the years of "experience" that they require you to have. I'm fresh out of high school and they hired me even though I'd only been a lifeguard before.

    Interview Questions

    • Describe the different electronic devices you use daily in your life?   Answer Question

  9. Helpful (1)  

    Solutions Engineer Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Support.com.

    Interview

    Responded to an add on craigslist and received an email back from the Human Resources department a couple of days later requesting my resume (again) and asking to take a pre-employment competency timed test via an affiliated website.

    The test was timed and could be taken at any time and if I remember correctly required about 30 minutes.

    Test consisted of about 10 short answer questions that ranged from the basics of Microsoft Windows Registry, to some specific information about a 10 year old uncommon PC virus, to common sense customer service questions such as "what to do if you have to deal with an irate customer?" The tech part of the test almost purposely consisted of questions that are not common knowledge and would require research (quick google skills) to answer. That is exactly what I and a friend who got hired shortly after me did and passed the test with flying colors.

    I later found out that my suspicions were exactly right. Since quick research skills are a huge part of the Solutions Engineer role, the pre-employment test was designed to test ones ability to google (kind of laughable).

    Once you complete the test, you submit it and do not receive a score or any kind of affirmation that you did well or did poorly. I completed my test within a 1/3rd of the allotted time and spent a few minutes re-reading my answers. It seemed easy.

    A couple of days later, I received another email from the HR department asking me to call in and set up a phone interview. I called right after I received the email and setup a phone interview for the following day.

    The phone interview was scheduled for an hour time slot. I was to wait for my interviewer to call me on my cell phone at 2pm. At about 2:05, my phone finally rang and my phone interview began with a male representative of support.com that mostly sounded like a salesman. He asked me a few tech questions (seemed as if he was reading them out of a book) and the rest of the interview consisted of "will I fit the environment" interrogation. Again these were very simple common sense questions such as what to do when someone is angry or swearing, how to explain to a 5 year old what the address bar in internet explorer is and so forth.

    We wrapped up the interview about 15 minutes early and laughing as I cracked a joke about something techie (I cannot remember what it was about) and I was told I will receive an email letting me know of the results.

    About two days later, I received an offer letter and a start date inquiry with an official contract.

    Interview Questions

    • There was nothing difficult about this whole process. If you have a technological / computer background, you will do fine.   Answer Question

    Negotiation

    No negotiation. New company, offer was take it or leave it.


  10.  

    Solutions Engineer Interview

    Anonymous Employee in Dallas, TX
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at Support.com (Dallas, TX) in March 2010.

    Interview

    they asked ya few question and there's a test for it also.

    Interview Questions


  11.  

    Solutions Engineer Interview

    Anonymous Employee in Redwood City, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at Support.com (Redwood City, CA) in February 2010.

    Interview

    Answered their craigslist ad with resume. Got phone call to schedule first round interview. Basic tech questions, nothing tricky. Got a second call shortly after first, again, nothing tricky.

    Negotiation

    No negotiation. Take it or leave it.


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