W@H Customer Service Representative applicants have rated the interview process at Sutherland with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 62% positive. To compare, the company-average is 65% positive. This is according to Glassdoor user ratings.
Candidates applying for W@H Customer Service Representative roles take an average of 9 days to get hired, when considering 173 user submitted interviews for this role. To compare, the hiring process at Sutherland overall takes an average of 10 days.
Common stages of the interview process at Sutherland as a W@H Customer Service Representative according to 173 Glassdoor interviews include:
Phone interview: 16%
Skills test: 15%
One on one interview: 14%
Background check: 11%
Drug test: 11%
Personality test: 10%
Presentation: 8%
IQ intelligence test: 7%
Group panel interview: 5%
Other: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at Sutherland in Sep 2015
Interview
The interview process was fairly tedious. After sending in my initial online application, I received an email to call in and do a virtual interview. The next day I received an email from a recruiter asking to set up a date/time for a phone interview. After passing the phone interview, the recruiter then sent me an assessment and a site I had to navigate to in order to test my computer's abilities. I had to use Internet Explorer and adjust all of my ActiveX settings as I never use IE. The assessment mainly consisted of personality questions like, "My family and friends would describe me as: A. Friendly B. Consistent." The recruiter called me the next day and said that somehow my answers were inconsistent and had to go through another phone interview. I was also asked if I was okay with customers who can be verbally abusive. This was all very excessive for a measly $9/hr.
I was told after the second phone interview that I should hear back by the end of that business day. Two weeks passed and I got an email from Sutherland Global Services from someone I'd never talked to that said, "Thank you for interviewing with me today!" and then listed details on the job like dates of training, the fact that they'd have to send me a bunch of equipment, and the pay grade. That email told me to keep an eye out for an acceptance letter which never came.
Interview questions [3]
Question 1
How can you ensure you would continue to work if there is a power outage?
How many days out of the year do you think it is appropriate for someone to miss work? If we were to call your previous/current employer, how many days would they say you missed in that period of time?
I applied online. I interviewed at Sutherland (Dallas, TX) in Feb 2026
Interview
Convoluted interview process. Micromanaging from the onboarding process. Very distrusting interview process, this company is jaded not sure why they are prejudiced against immigrants. Be careful this company will waste your time and efforts without just cause.
couple of steps, could be shortened (remote position) tech test system knowledge role play one way virtual then actual interview. nothing left to say but has to be at least thirty words long good luck.
Interview questions [1]
Question 1
describe dealing with a problem and youre not sure of the solution
Short and to the point, very professional staff and precise questions. if you don't get accepted you can try again later after 1 month which is considered as a second chance.