I applied online. I interviewed at T-Mobile (Oakland, CA) in Jun 2021
Interview
Original interview was part of a hiring event so there was multiple candidates all there together with managers from different locations. A bunch of critical thinking and teamwork games. They look for who listens the best and curate an offer based on what they’ve heard
Interview questions [1]
Question 1
One question during the event was to make a suggestion for a vacation based off the information gained during a conversation getting to know someone
First interview was with assistant manager we talked about the role and she asked me my sales background. I was also asked to sell a pin as a practice scenario
First there is an assessment, then an in-person interview with the manager of the store and another key holder or assistant manager, and finally a final interview with a secondary manager or district manager.
Interview questions [1]
Question 1
Tell me about a time you helped an upset customer. What actions did you take to assist them to give them a better experience?
The interview was mostly conversational and focused on sales, communication skills, flexibility, and how I would handle customer interactions. They asked behavioral questions like describing a time I worked under pressure, handled a difficult customer, or adapted to changes at work. They also wanted to know how comfortable I was approaching customers and recommending products or services