T-Mobile Interview Questions | Glassdoor

T-Mobile Interview Questions

Updated Nov 16, 2017
1,442 Interview Reviews

Experience

Experience
68%
17%
13%

Getting an Interview

Getting an Interview
63%
13%
10%
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1
1

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Candidate Interview Reviews

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  1. Featured Interview

    Helpful (6)  

    Tex Expert Interview

    Anonymous Employee in Oakland, ME
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at T-Mobile (Oakland, ME) in June 2017.

    Interview

    You initially Apply online, If an opening exists and your resume/cover letter is promising you'll be directed to take a Online test, If successful with the test a Video Interview will be scheduled, After review of your video if it seems promising an In person Interview will be scheduled, finally you'll be notified of rather or not you've been accepted for that position

    Interview Questions

    • Why do you feel T-Mobile is the place for you?   1 Answer

  2.  

    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at T-Mobile.

    Interview

    Two managers were interviewing and did a group interview where there was about 6 people. They both asked different questions that suited for their retail stores and the way the manage to see if you would be work well with the rest of their team.

    Interview Questions

    • Give an example where you went out of your job description to satisfy customer experience   Answer Question
  3.  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at T-Mobile.

    Interview

    Interview was brief and about sales experience and customer service. Was ask a few questions about cell phone technology. Manager was very nice and questions were easy to understand and answer.

    Interview Questions


  4.  

    Busineess Analyst Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at T-Mobile.

    Interview

    I applied online. After a week recruiter contacted me and talked about 40 mins, mostly went through my resume and asked some behavioral questions and then after a week I had a
     technical interview with the hiring manager and then face to face with the team mostly behavioral questions

    Interview Questions


  5. Helpful (13)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Colorado Springs, CO
    Declined Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. I interviewed at T-Mobile (Colorado Springs, CO).

    Interview

    Grueling. They act as if they are hiring you to be a federal agent. Not a customer service agent. There are assessments, and a skype interview and an in person interview with 2 managers and during the interview you have to take a mock call and are given a script that the manager doesn't even follow, so there are no answers to his questions. Only apply here if you have a lot of time on your hands.

    Interview Questions

    • Describe a time you had to deal with an unhappy customer and what did you do?   Answer Question

  6. Helpful (1)  

    Customer Service Expert Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at T-Mobile in October 2017.

    Interview

    The process took about 2 weeks. Everything is online including the first interview. . The second is face to face. . To let you know the questions are more behavior based.

    Interview Questions


  7.  

    Retail Interview

    Anonymous Employee in Miami, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at T-Mobile (Miami, FL) in October 2017.

    Interview

    There were a list of questions that revolved around sale scenarios. Also, a getting to know you questionnaire, which felt more like a conversation with a friend than an interviewer. Honestly it was an incredible experience.

    Interview Questions

    • What is a scenario with a previous manager that you had let him/her down? how did you go about changing the result?   Answer Question
  8.  

    Retail Sales Associate Interview

    Anonymous Employee in Philadelphia, PA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at T-Mobile (Philadelphia, PA) in October 2017.

    Interview

    T-Mobile is an amazing company and they make the interview process as fun as they can. The employees are all very attentive, encouraging, and profession during the interview! Love the companies push for inclusion and diversity.

    Interview Questions

    • Tell us one way you had to persuade a customer on a product, and how did you go about it?   Answer Question

  9.  

    Retail Sales Associate Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at T-Mobile (New York, NY) in October 2017.

    Interview

    Two interviews. One group and another individually. In the first interview were about 12 candidates. I got the job in the second interview. They sent me an email the same day for a background check. It was a good experience.

    Interview Questions


  10. Helpful (10)  

    Accepted Offer
    Positive Experience

    Interview

    1 interview, Short, and quick. Mostly to find out if you have people skills. They want their employees to treat their customers like old friends and not just ask about the business they have at T-Mobile but also get to know them to make favorable suggestions to the customer.

    Interview Questions


  11.  

    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at T-Mobile.

    Interview

    I applied on their career website and the recruiter called me after a week or two for a short 10 min phone screen. The questions were around my management experience and salary. This was followed by an on-site interview on Friday the same week. I talked to the same recruiter, a director and a panel of 3 directors, 1 senior manager and HR rep. I sent a thank you note on Monday and the recruiter immediately replied that the interview went well and invited me to come and speak with the senior director. On-site interview with Senior Director & VP followed and then the offer the day after. The process took less than 2 weeks.

    Interview Questions

    • Tell me about your self?
      What do you think this job is about?
      How do you motivate people?
      How many people have you managed?
      Have you had situations where the project had to be reset nears end? How did you handle it?
      Is Quality more important or time to market?
      Give me an example of how you dealt with an underperforming employee?
      What % of projects that you've worked on succeeded?   Answer Question

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