T-Mobile Reviews

Updated May 17, 2021

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4.1
79%
Recommend to a Friend
90%
Approve of CEO
T-Mobile President and CEO Mike Sievert
Mike Sievert
838 Ratings
Pros
  • "Great job great benefits fun place to work(in 1206 reviews)

  • "Great pay for entry level people(in 522 reviews)

  • Cons
  • "Not easy to have a work life balance(in 321 reviews)

  • "Sometimes can get conflicting directions from upper management(in 239 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of T-Mobile and is not affected by filters.

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    1. 5.0
      Current Employee

      Network security Engineer

      May 17, 2021 - Network Engineer in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I am responsible for maintaining and controlling computer networks and any computer environments that are related to configurations, hardware programs software, and structures software.

      Cons

      I dont have any cons to mention

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    2. 4.0
      Current Employee, more than 3 years

      Great Company

      Apr 14, 2021 - Mobile Expert in Bronx, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      T-Mobile has a strong culture that encourages innovation, accountability, and diversity. The company offers countless benefits and perks that aim to improve quality of life . It is a large, well managed company with plenty of opportunities and resources to grow and develop within any chosen career path.

      Cons

      Although the compensation is competitive overall within the industry and there are various incentive programs included, the commission structure in the retail stores has diminished over the last several years. Individual compensation is much more dependent on overall store performance, and veteran sales associates find themselves having to sell significantly more to make the same amount of money they were originally making. T-Mobile has had a fairly ambiguous role of Mobile Expert “Key Holder” in the retail stores. Expectations for the role vary based on the store or manager you’re working with. However, the role in general demands additional responsibilities and you are expected to be a sales leader as well as support for the overall staff. Often you are required to fill in the role of a manager when one is not present. Although taking on a leadership role will help to establish your qualifications for a potential promotion, certain tasks and responsibilities will often affect the ability to sell, which affect your overall commission. If you agree to take on this position with the added responsibilities, there is no additional pay, incentive, or bonus structure offered.

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      1 person found this review helpful
    3. 5.0
      Current Employee, more than 1 year

      Started off great

      May 8, 2021 - Mobile Expert in Houston, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They help pay for school, give PTO and healthcare to part-time employees unlike most companies. And a lot of other great benefits.

      Cons

      Schedule depends on performance. If you’re not making them enough money, they’ll cut your hours for the next week until you make it up. And depending on your store, you sometimes have to put in work off the clock to help bring in more customers or else your commission check will be bad.

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    4. 4.0
      Current Employee, more than 1 year

      Legacy Sprint Employee

      May 13, 2021 - Network Operations Technician in Kansas City, MO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Annual bonus is determined on an individual basis. Company tries to provide a lot of little extras in the form of brand labeled apparel. The non-traditional corporate culture may appeal to some people.

      Cons

      Can be difficult to get important things done since the company seems to try too hard to make everyone feel good, even at the expense of productivity. For those more accustomed to a more traditional corporate structure, the brand positivity can feel very disingenuous.

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    5. 5.0
      Current Employee

      Great Career

      May 17, 2021 - Project Manager in Gulfport, MS
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lots of room for advancement

      Cons

      Workload can be alot. Not alot of transparency.

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    6. 3.0
      Current Employee, more than 5 years

      Working for T-Mobile

      Apr 10, 2021 - Mobile Expert in Sacramento, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Decent wage, fun environment, good benefits (medical, dental, vision, 401k match 5%, employee stock purchase discount, service discount, PTO), they pay for schooling, flexible.

      Cons

      It’s a good job if you want to be a sales person for the rest of your life. If you want to move up there is little to no room for growth. So if you are looking for a career beyond sales associate, you are more than likely not to get it. Not to say that it can never happen, but just that it’s highly unlikely. You also don’t get paid more for speaking more than one language. Even though you work harder, you aren’t compensated hourly for it. They push their political agenda on you. Jon Frier is very inclusive for all walks of life and he’s the main reason I didn’t lose my marbles with all their political biases. I miss John Legere as CEO. I don’t like the new CEO Mike Sievert as much as John Legere.

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    7. 1.0
      Former Employee, less than 1 year

      A boat load of problems

      Apr 29, 2021 - Sales Expert in Halethorpe, MD
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Heavily disconnected cell phone/ TV/ internet service, employee credit line (max offered), ESOP, highly affordable full benefits, matching 401k, renewing PTO (balance was always increasing), no union, endless career possibilities, tuition reimbursement, LBGTQ+ friendly, industry innovations that make you proud to work for the company. This company will hire people with a criminal background, requires disclosure and further approval from a team in Washington state but is a 2nd chance employer.

      Cons

      Misinformation from direct manager (COR hire) during interview process, my manager when he found out about my background was upset that I was able to be hired and treated me poorly creating a hostile workplace. The work place I had been hired to was a well known hotspot for criminal activity and no measures were in place to safely keep the business operational. I witnessed several robberies and when I brought this to the security directors of the company they told me the location was 'safe'.

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      1 person found this review helpful
    8. 5.0
      Former Employee, more than 3 years

      great company

      May 16, 2021 - Account Expert in Springfield, MO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company, good benefits, love the culture

      Cons

      none honestly wish they had a overnight shift

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    9. 5.0
      Current Employee

      Great place to work

      May 14, 2021 - Retail Sales Associate in Charlotte, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits, bonus, flexibility with scheduling.

      Cons

      Sometimes the goals can be unrealistic, depending on the location.

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    10. 5.0
      Current Employee, more than 1 year

      Best Place to Work

      May 12, 2021 - Mobile Expert in Louisville, KY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Treats employees well - Same benefits for part-time - Great culture

      Cons

      - Must hit your goals in order to keep your job, but they help you to do so! Lots of great training!

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    Viewing 1 - 10 of 7,021 Reviews

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