T-Mobile Reviews

Pros

Great pay with commission Ability to become close with monthly customers

Cons

Competitive environment can be bad for employee friendships

Pros

Upper Management has a great open door policy and great in team building efforts and believes in work life balance which is great.

Cons

I couldn't find any cons

Pros

Benefits are good, with a generous phone discount.

Cons

Unprofessional environment. Trap music blaring all day. Discriminative nature. Customer care is not the culture, imo. Leaders demeaning to coworkers; pressuring coworkers to pry customers out of funds they do not have. The driving force is to unlike other companies (which are for profit); T-Mobile appears to only be concerned with bonuses instead of the customer. They have the majority opinion that customers are liars. My experience is that this location appears to rely on those individuals who are desperate to have a job. They use strange terminology (they call acronyms, but are not) to convey information. The company pushes a subpar home internet that is severely troubling. may be the single most disappointing company I have ever worked for.

Pros

Great benefits and options to earn a lot of money through adding lines, commission, contests, overtime.

Cons

You never will do good enough or be good enough. You can be 110% plus to goal every month and they will find something to make you feel incompetent. Always felt like I was going to be fired, even after 7 years of working there and being a top rep. They celebrate inclusion and diversity but leave major groups out. There is no flexibility with time, if you are stuck in Tampa traffic, you get a today code which looks awful and can prevent you from getting promoted, even being less than 10 minutes late. If you wake up sick, forget about. They decided to call same day absences something else, but at the end of the day it was unexcused and frowned upon. Most people had fmla because the place literally made you sick. I had to be put on anxiety medicine and migraine medicines while working there. I am now off both and my stomach issues are gone.

Pros

Good learning and challenges. Good managers/Director I reported to

Cons

sometime personal life takes a hit but it's give and take and how to manage expectations. Some managers push everything to be done in 2hours, but thats a extreme case.