T-Mobile Reviews | Glassdoor

T-Mobile Reviews

Updated November 20, 2017
3,735 reviews

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3.9
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3,735 Employee Reviews

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  1. Featured Review

    Helpful (21)

    "Account expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Loyalty Specialist in Martinez, GA
    Current Employee - Customer Loyalty Specialist in Martinez, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 5 years)

    Pros

    This by far has been the best company I have ever worked for they value their employees there's always the option of potential for growth within the company almost five years strong with this amazing organization and looking forward to many many more years.

    Cons

    With every job there's going to be stressed and pressured metric changes can be a handful but as long as you go in with an open Vision willing to learn willing to be adaptive to change as the industry is always changing and adapting for our customers.

    Advice to Management

    Best thing I can advise keep it fun keep your employees engaged reward your employees recognized efforts made by the employees.

    T-Mobile Response

    Apr 24, 2017 – T-Mobile Careers Team

    Change is constant and with our rapidly growing company we appreciate team members like you who keep a positive attitude and open mind as we adapt. As you continue to grow with us, if you have any... More


  2. "Social Media"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Media in Atlanta, GA
    Current Employee - Social Media in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than a year)

    Pros

    Creative atmosphere, over-time, PTO, flexibility

    Cons

    Time sensitive, Work holidays, hourly

  3. "Mobile Expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mobile Expert in McKinney, TX
    Current Employee - Mobile Expert in McKinney, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 3 years)

    Pros

    Compensation and benefits are very competitive

    Cons

    Some managers need more training


  4. Helpful (5)

    "Overall, great exposure for an entry level sales job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Atlanta, GA
    Former Employee - Retail Sales Associate in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile part-time (More than 3 years)

    Pros

    - The compensation is amazing, especially for part-time.
    - Great benefits: 401K, tuition reimbursement, PTO, health insurance.
    - Work-life balance is easy to maintain.

    Cons

    - Sales goals can be stressful, and unrealistic at times.
    - Management can create a hostile work environment if goals are not being met.
    - Not as much room for growth as expected.


  5. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Wichita, KS
    Former Employee - Customer Service Representative in Wichita, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile full-time (More than a year)

    Pros

    Decent pay and great benefits

    Cons

    Commitment to schedule, you cant even get up to go to the bathroom without being penalized.

    Advice to Management

    Great performance based metrics, Find a better solution for the commitment to schedule.


  6. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Springfield, MO
    Former Employee - Customer Service Representative in Springfield, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile full-time (More than a year)

    Pros

    Great culture, great pay, great benefits. A lot of opportunities for advancement and bonuses. Manage my is generally pretty good. Helps you pay for schooling.

    Cons

    Being a call center rep isn’t a great fit for everyone. Sometimes to get ahead you have to cut corners which I wasn’t super comfortable with. It wasn’t usually stuff that would have a huge customer impact but breaking rules to make your metrics look better.


  7. "If the Anxiety Almost Kills You, the Pay will Compensate Your Suffering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Expert On A Team of Experts in Chattanooga, TN
    Current Employee - Account Expert On A Team of Experts in Chattanooga, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (Less than a year)

    Pros

    -Upbeat atmosphere
    -AMAZING pay & benefits
    -Flexible work hours.
    -Promotions within first year.

    Cons

    -Good metrics equal a good job (if you do not meet metrics you will more than likely hate coming to work every single day).
    -Leadership can be a bit too relaxed (by this I mean, coaches and leaders will provide constructive feedback which is beneficial to employee growth; then they will turn to the next person and gossip about another employees weaknesses).
    -Motivation for good sales blur the lines in ethics and moral (leadership will listen in to you to assure sales are being offered. If sales are not offered, leadership will talk while you are on call and try to tell you how to offer sales to customers. If a customer accepts a sale, leadership then celebrates so loudly that the customer can hear them through the phone).
    -The music that is played throughout the building (to create a laid back environment) is often contains content that is inappropriate for customers to hear; however leadership will play the music so loud within the pod that customer complain.

    Advice to Management

    -People do not leave jobs; they leave their bosses.

  8. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Care Representative in Birmingham, AL
    Former Employee - Financial Care Representative in Birmingham, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile full-time (More than 3 years)

    Pros

    Great employee appreciation. The company really takes the time to invest in valuing their workers.

    Cons

    Limited growth within Customer service sector

    Advice to Management

    Keep doing what you do


  9. "Exhaustive Front-Line Retail Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Associate Manager in Santa Rosa, CA
    Current Employee - Retail Associate Manager in Santa Rosa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than a year)

    Pros

    Fast paced, dynamic sales environment
    Young company (average age was 27 across the company, last I checked)
    Progressive views on the wireless industry and corporate culture
    More lax "professional" appearance standards at retail level (dyed hair, small piercings, tattoos etc) mean you get to be you. (extreme modification, large guages etc not approved)
    Excellent compensation at retail level (industry standard for corporate): good health benefit options (medical, dental, and vision), life insurance with opt-in increase, and a very competitive hourly + commission pay rate, plus short term spiffs and competitions for additional earnings.
    Very "open" communication structure - ideas and observations from the front lines can, and in many cases, do actually reach upper management and result in change. Other companies usually fail in this respect.
    Upward mobility for those who are motivated and vocal about their desire to take on more responsibility and develop their careers.

    Most importantly, the company seems to actually care about employees, which is not usually the case in my experience.

    Cons

    As with all corporate wireless companies, you should prepare to be measured and guided by your supervisors on the regular, whether you're a front line rep, call center customer service, or management.
    Consequently, good stress management techniques are key to your success. If you can't handle constant pressure to succeed, silent or otherwise, you will have a hard time. People who struggle with optimism are most vulnerable to this.
    (The above is one of the harsh realities of sales based organizations, and not specific to any one company or industry.)

    Change comes rapidly. Sometimes it's too rapid. Memorizing whole new sets of
    limited time promotions, rate plans, and policy changes, sometimes weekly, is very difficult at best and at worst it results in numerous mistakes on the sales floor, and in application of promos to accounts on the back end. This can be a real nightmare, and even if you do everything right, the back end result may not be correct, resulting in later escalations and account corrections.

    Frequent management changes at retail store and district levels, while promoting adaptability, can be an obstacle to accountability and maintaining traction in the development of individual employees, potentially impacting overall performance.

    Advice to Management

    While staying competitive with frequent promotion changes is an awesome approach to aggressive takeover of wireless market share, it is absolutely dizzying at times. If this is to continue, it is imperative that back end promotion application be brought up to a higher standard.

    Keep the awesome corporate culture alive. #bleedmagenta

    Consider introducing a universal digital coaching/observation record (small and form based) to be shared among retail management teams, so each manager can see what's been observed and coached on by other managers with each direct report. This should facilitate demonstrable accountability, expand communication amidst management teams, and reduce redundancy.

    Develop and implement training protocol for external hires in retail management. I was basically trained like a sales rep, and had to develop my own training plan with store and district management, the support for which was minimal and required a great deal of independent study using internal policy and procedure manuals, with no soft-skill development to speak of.

    Consider ongoing management training, through in-person classes to share best practices and foster development across the board.


  10. "Nice people, retail focused."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Enterprise Account Executive in Chicago, IL
    Current Employee - Enterprise Account Executive in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 5 years)

    Pros

    Great company to work for, nice people.

    Cons

    Company is very retail focused, and it is hard to retrofit retail products and services to enterprise businesses.

    Advice to Management

    Please find a way for sales people in enterprise markets to have access to some standard offers and promotions.


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