T-Mobile Reviews | Glassdoor

T-Mobile Reviews

Updated January 16, 2018
3,820 reviews

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3.9
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3,820 Employee Reviews

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  1. Featured Review

    Helpful (24)

    "Account expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Loyalty Specialist in Martinez, GA
    Current Employee - Customer Loyalty Specialist in Martinez, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 5 years)

    Pros

    This by far has been the best company I have ever worked for they value their employees there's always the option of potential for growth within the company almost five years strong with this amazing organization and looking forward to many many more years.

    Cons

    With every job there's going to be stressed and pressured metric changes can be a handful but as long as you go in with an open Vision willing to learn willing to be adaptive to change as the industry is always changing and adapting for our customers.

    Advice to Management

    Best thing I can advise keep it fun keep your employees engaged reward your employees recognized efforts made by the employees.

    T-Mobile Response

    Apr 24, 2017 – T-Mobile Careers Team

    Change is constant and with our rapidly growing company we appreciate team members like you who keep a positive attitude and open mind as we adapt. As you continue to grow with us, if you have any... More


  2. "Competitive and friendly environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Daly City, CA
    Current Employee - General Manager in Daly City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than a year)

    Pros

    With my time at t-mobile I came to appreciate the type of culture they bring upon their work environment. It’s very open and friendly. I’m able to reach up to upper management comfortably. Also appreciate the competitiveness and the push.

    Cons

    What I don’t appreciate is the long hours we work. Typically anywhere from 8-10 hour days and many calls after that.

  3. "Great company to work for with awesome benefits, I work part time on average 25 hours per week for the past 2 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Representative in Spartanburg, SC
    Current Employee - Retail Sales Representative in Spartanburg, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile part-time (More than a year)

    Pros

    Part time job, make your own money since it's commission based, set appointments and close sales, make great money for part time and the opportunities are limitless, make a decent hourly rate apart from making money off commissions, best benefits in the industry, you have enough time to spend with family or to have a 2nd job

    Cons

    Working any days of the work and any shifts which change on a weekly basis, work Xmas eve, black Friday, etc. Months can be slow which impact commission,


  4. Helpful (1)

    "Wonderful Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - T-Mobile Retail Sales Associate in McKinney, TX
    Current Employee - T-Mobile Retail Sales Associate in McKinney, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 3 years)

    Pros

    Great benefits!
    Excellent culture
    Great at growing individuals

    Cons

    Sometimes has some poor managers

    Advice to Management

    Management selection process needs to be tuned slightly to help guarantee a successful/team-playing manager is put into the role that cares about the team as a whole rather than making their own name look good to climb the ranks.


  5. "Great Company!! FOR NOW"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Representative in Port Saint Lucie, FL
    Former Employee - Retail Sales Representative in Port Saint Lucie, FL
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at T-Mobile full-time (More than 3 years)

    Pros

    Great promotion available, Great pay and awesome atmosphere to work.

    Cons

    Seeing the writing on the wall and how it is becoming like the other phone companies when it comes to employees

    Advice to Management

    Dont forget where you came from.


  6. "Life Changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Store Manager in San Jose, CA
    Former Employee - Retail Store Manager in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile full-time (More than 5 years)

    Pros

    Growth, Experience.
    Working at a TPR (partner) was awesome because you get a lot more FaceTime with upper management.
    It’s easier to move up and easier to get noticed when it’s a smaller scale company while at the same time still staying competitive.

    Cons

    Development. We hire a lot of young people, generally in the 18-22 range. Kids basically that are just looking to get through the day.

    Advice to Management

    Be patient!


  7. "I love the job working with customers or anything customer service related is my field of expertise"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in North Riverside, IL
    Current Employee - Sales Associate in North Riverside, IL

    I have been working at T-Mobile full-time (Less than a year)

    Pros

    Get to meet and help new people everyday that’s what I look forward to in life is to help in anyway I can.

    Cons

    Only thing I could say I might not like is the pay I’m at a point in my life where I would be satisfied with earning more money

  8. "Director, Software Develioment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Software Development in Bellevue, WA
    Current Employee - Director of Software Development in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 10 years)

    Pros

    Fast paced culture. Startup feeling.

    Cons

    Demanding workplace with very high expectations.

    Advice to Management

    Enable the working teams and focus on vision and strategy.


  9. "Best place to work in Richmond"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Richmond, VA
    Current Employee - Customer Service Representative in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than a year)

    Pros

    Fun environment, relaxed atmosphere.

    Cons

    Professionalism is hard to come by at times.

    Advice to Management

    Check on coaches more to make sure they are doing their jobs.


  10. "Good call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Albuquerque, NM
    Current Employee - Anonymous Employee in Albuquerque, NM
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 10 years)

    Pros

    Good pay and benefits, great healthcare options, pto, espp, yearly rsu, service discount. Definitely tries to be a positive place.

    Cons

    Call center, focus on metrics.


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