T-Mobile Reviews | Glassdoor

T-Mobile Reviews

Updated September 18, 2018
4,102 reviews

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3.9
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4,102 Employee Reviews

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  1. "Mobile Expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - T-Mobile Retail Sales Associate in Webster, TX
    Former Employee - T-Mobile Retail Sales Associate in Webster, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile full-time (More than 3 years)

    Pros

    Good pay, flexible hours, incentives on phones, benefits and plan discounts.

    Cons

    Politics in management, dealing with irates, changing hour allotment.

    Advice to Management

    Groom ALL of those with potential. Not just the district favorites.


  2. "Great company to work for..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Functional Analyst in Frisco, TX
    Former Employee - Senior Functional Analyst in Frisco, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile full-time (More than 8 years)

    Pros

    I was on the IT side of the company. I was doing Configuration Management and QA Testing while I was there. I learned so much while there. They also have great benefits. Especially since the the new CEO (John Legere), T-Mobile has become aggressive in the Telecom industry. So if you able to work for this company, I would try to get in.

    Cons

    Occasionally, management gets too busy to provide feedback or coaching.

    Advice to Management

    It was a great place to work. I learned many things while I was there and I was paid well over the years. They were also voted the Best Place to Work this year!

  3. "Great place to work for people in early 20's/ College"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Tempe, AZ
    Former Employee - Retail Sales Associate in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile (More than 3 years)

    Pros

    Flex Schedule, Fun atmosphere, great teams.

    Cons

    Weekends, competitive environment, not best for families.


  4. "Best job I've had so far."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Associate Manager in New Smyrna Beach, FL
    Current Employee - Retail Associate Manager in New Smyrna Beach, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than a year)

    Pros

    Compared to my time at Verizon and Sprint, T-Mobile is unbelievably better. Employees aren't treated like slaves and aren't constantly having to defend their performance. We also receive a HUGE discount on our bills.

    Cons

    Pay could be better. They're also super strict about operational procedures. So much so that a lot of the policies don't even make sense anymore and most of them are a huge waste of time and effort.


  5. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Wheaton, IL
    Former Employee - Retail Sales Associate in Wheaton, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile (More than a year)

    Pros

    One of the BEST places to work. Incredible benefit opt-ins and incredible work atmosphere!

    Cons

    Direct management can be sales crazy- when boasting being customer crazy.


  6. "Technical Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Colorado Springs, CO
    Current Employee - Anonymous Employee in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than a year)

    Pros

    The put employees first and always make sure you’re taken care of plus they always give you free stuff to show their appreciation

    Cons

    The only con was me quitting tbh


  7. "Good Company that takes care of their employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Los Angeles, CA
    Current Employee - Retail Sales Associate in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 3 years)

    Pros

    This company takes care of its employees to an extreme. This is easily one of the highest paying jobs without having a college degree.

    PTO if you are part time or full time. Plenty of school help .

    Cons

    If you don't sell you may not get hours.

    If your management is lazy, your experience may be poor.

  8. "Mobile Expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mobile Expert in Brunswick, GA
    Current Employee - Mobile Expert in Brunswick, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 3 years)

    Pros

    Great Benefits like: Paid Time Off, Healthcare, Plan Discounts, etc

    Cons

    Higher ups are very unaware of what is happening with employees in stores

    Advice to Management

    Speak to some of the store that are not so successful and help them get into a better location before you close their location giving them 1 month to find another job elsewhere. Be a little more compassionate.


  9. "Thorough and engaging training ."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Specialist in Redmond, OR
    Former Employee - Retention Specialist in Redmond, OR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at T-Mobile full-time (More than 5 years)

    Pros

    Excellent benefits and bonuses. Fantastic resources to access policies and procedures quickly.

    Cons

    Performance based shifts create stress regarding work/life balance.

    Advice to Management

    Look for opportunities to reduce performance related stress.


  10. "Best company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tex Expert in Chattanooga, TN
    Former Employee - Tex Expert in Chattanooga, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile full-time (More than a year)

    Pros

    They care about their employees.

    Cons

    There are no cons to working for them

    Advice to Management

    Keep up the good work


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