T-Mobile Reviews | Glassdoor

T-Mobile Reviews

Updated August 20, 2017
3,625 reviews

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3.9
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3,625 Employee Reviews

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  1. Featured Review

    Helpful (13)

    "Account expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Loyalty Specialist in Martinez, GA
    Current Employee - Customer Loyalty Specialist in Martinez, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 5 years)

    Pros

    This by far has been the best company I have ever worked for they value their employees there's always the option of potential for growth within the company almost five years strong with this amazing organization and looking forward to many many more years.

    Cons

    With every job there's going to be stressed and pressured metric changes can be a handful but as long as you go in with an open Vision willing to learn willing to be adaptive to change as the industry is always changing and adapting for our customers.

    Advice to Management

    Best thing I can advise keep it fun keep your employees engaged reward your employees recognized efforts made by the employees.

    T-Mobile Response

    Apr 24, 2017 – T-Mobile Careers Team

    Change is constant and with our rapidly growing company we appreciate team members like you who keep a positive attitude and open mind as we adapt. As you continue to grow with us, if you have any... More


  2. "You get what you put in."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Crown Point, IN
    Current Employee - Sales Representative in Crown Point, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile (Less than a year)

    Pros

    The amount of work you put into your sales, the amount you get back. Friendly CEO and very good with training. Benefits.

    Cons

    Very critical when it comes to telling what you know. Customers generally come in to complain about phone issues and tend to forget we are not phone technicians.

    Advice to Management

    Keep teams updated with ongoing promotions.

  3. "Loved it !"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Chesapeake, VA
    Former Employee - Sales Associate in Chesapeake, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile part-time (Less than a year)

    Pros

    - Great Charisma
    - Team Spirit
    - Encourage Individuality
    - Great Opportunity for Lots of Money

    Cons

    - All stores are not corporate so they don't all run the same
    - Training was boring lol


  4. "Sales Associate professor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Store Associate in Jacksonville, FL
    Current Employee - Retail Store Associate in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile part-time (More than a year)

    Pros

    Flexible schedule. Great coworkers. Great benefits.

    Cons

    When business is slow, hours get cut

    Advice to Management

    Keep doing what you guys do for individual store


  5. "It is a employee friendly company with great benefits and good pay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Associate Manager in Tracy, CA
    Current Employee - Retail Associate Manager in Tracy, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than a year)

    Pros

    Pay and benefits are amazing. Discounts on auto and owners insurance. Bonuses are satisfying. You get to dress in comfortable clothes everyday.

    Cons

    Not being able to fire people for lack of performance in a timely manner. The company is to Pro employee when at the end of the day it's a sales job with quotas to meet.

    Advice to Management

    Support lower level employees better


  6. "Good if you want to get your foot in the door"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Manager in New York, NY
    Current Employee - Associate Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 8 years)

    Pros

    decent pay, good benefits, flexible hours

    Cons

    recent commission structure, depending on your management, promotions might be tough


  7. "Sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Representative in Philadelphia, PA
    Current Employee - Retail Sales Representative in Philadelphia, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at T-Mobile part-time (More than 3 years)

    Pros

    You can make your own schedule. Great for people in school. Commission can be great depending on store location. Hourly SHOULD BE NEGOTIATIATED BEFORE YOU START!!

    Cons

    They will try to give you a low hourly pay! They hire friends and family. Management can write you up for anything...but can also let you be free. Sometimes promotion is based on word of mouth. You have to be willing to work weekend and holidays.

    Advice to Management

    Promotion is best.

  8. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Belleville, NJ
    Current Employee - Retail Sales Associate in Belleville, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile part-time (More than a year)

    Pros

    Benefits and pay are phenomenal

    Cons

    Time consuming, customers tend to make a mess out of their accounts with customer care but that becomes a high opportunity for a sale or at least a foundation for satisfactory customer service

    Advice to Management

    Commission structure for TPR needs some improvement but besides that i love this job


  9. "Great place to make some extra money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Representative in New York, NY
    Former Employee - Retail Sales Representative in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile part-time (More than 5 years)

    Pros

    The benefits are amazing! Not to mention as a Sales Rep, you get paid hourly plus commission.

    Cons

    It's a sales job so expect to sale whatever they tell you to sell.

    Advice to Management

    Be humble


  10. "Unbelievably fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - T-Mobile Retail Sales Associate in Corona, CA
    Current Employee - T-Mobile Retail Sales Associate in Corona, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at T-Mobile part-time

    Pros

    U have control over how much you make every month due to spiffs and commission. Free phones for certain employees. Short shifts great healthcare

    Cons

    Stressful environment to perform month after month. Everyone is replaceable don't get comfortable or think your special always stay on your grind

    Advice to Management

    Try to focus on the positive aspects of the employee and empower them instead of putting them down


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