T-Mobile Reviews | Glassdoor

T-Mobile Reviews

Updated January 16, 2019
4,198 reviews

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3.9
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Employee Reviews

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Pros
Cons
  • "Work/Life Balance can be tough, outdated software systems delay transactions at times" (in 222 reviews)

  • "Not very organized upper management" (in 185 reviews)

More Pros and Cons

  1. Featured Review

    "Fantastic company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Expert in Bellingham, WA
    Current Employee - Account Expert in Bellingham, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (Less than a year)

    Pros

    Benefits, perks, atmosphere and quality of life they offer is a big reward.

    Cons

    Dealing with a plathora of customers can be tough.

    Advice to Management

    Keep it up! You guys are doing a phenomenal job.

    T-Mobile Response

    Jan 2, 2019 – T-Mobile Careers Team

    Thanks for sharing your thoughts! -- Your T-Mobile Careers Team


  2. Helpful (1)

    "Csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Redmond, OR
    Former Employee - Customer Service Representative in Redmond, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile full-time (More than a year)

    Pros

    Great benefits and great management

    Cons

    Low pay and no flex scheduling

    Advice to Management

    Offer flex scheduling

  3. "Great company, growing and waiting to see where they go"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Store Manager in Chicago, IL
    Former Employee - Retail Store Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile full-time (More than 5 years)

    Pros

    Flexible schedule, great compensation package

    Cons

    Retail schedule, poor corporate planning, need technology department that listens to retail input


  4. "People Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coach in Colorado Springs, CO
    Current Employee - Coach in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 10 years)

    Pros

    15yrs Tenure, Love the company and everything it stands for. Great benefits, excellent pay, and super awesome incentives. T-Mobile is very passionate about their employee's and their growth. You get the best support at all levels. T-Mobile is also very passionate about Diversity and Inclusion. You own your own performance, career growth, with a lot of guidance from management.

    Cons

    No cons when working for T-Mobile

    Advice to Management

    Keep it Up! We Rock The Wireless Industry!


  5. Helpful (1)

    "Supply chain planner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supply Chain Planner in Bellevue, WA
    Current Employee - Supply Chain Planner in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 3 years)

    Pros

    Culture and job opportunity

    Cons

    Work/home life balance could be better

    Advice to Management

    Encourage management to allow employees to work from often


  6. Helpful (2)

    "Retail Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Store Manager in Atlanta, GA
    Current Employee - Retail Store Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 3 years)

    Pros

    Pay, Benefits (Paternal Leave, Child Care Subsidy, Tuition Assistance, Discounted Phone Service, etc.) Company Culture is excellent!!

    Cons

    Work/Life Balance can be tough, outdated software systems delay transactions at times. Minor inconveniences


  7. "Great Company, but be prepared to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coach in Oakland, ME
    Former Employee - Coach in Oakland, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile full-time (More than 3 years)

    Pros

    Fantastic benefits with better than average pay.

    Cons

    Tough to have good work/life balance, but it is possible if willing to be flexible.

  8. "A decent opportunity."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mobile Expert in Las Vegas, NV
    Former Employee - Mobile Expert in Las Vegas, NV
    Neutral Outlook
    No opinion of CEO

    I worked at T-Mobile part-time (Less than a year)

    Pros

    •Work can be simple once you get over the learning curve.
    •Employee discount of phone service and certain products.
    •Commission is at a decent rate.

    Cons

    •When I was hired and went through training, we were the largest class they've ever had at the time so I had to learn a majority of the work on the sales floor.
    •Depending on the store you're assigned to, there can be challenges with customer volume that effects commission and hours; be prepared to adapt.
    •Technical issues happened quite often, especially when introducing newer systems and tools which affected efficiency and sales.
    •Not much communication with managers and higher ups which caused a disconnect in understanding the reason and goals for usual changes.


  9. "Great people, great atmosphere, great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TEX Associate Account Expert in Colorado Springs, CO
    Current Employee - TEX Associate Account Expert in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (Less than a year)

    Pros

    Pay for performance, good benefits, supportive leadership, feedback driven, listens to frontline workers and customers to resolve pain points. This place makes you want to come to work

    Cons

    The worst thing about working here is sometimes the buttons on one of the free coffee machines are a little hard to press.

    Advice to Management

    Keep it up !


  10. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mobile Expert in South Miami, FL
    Current Employee - Mobile Expert in South Miami, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 3 years)

    Pros

    Health care plan, Grants, Employee stocks purchase program, 41k, hourly pay/ commission.

    Cons

    Hard to move up within company, alot of write ups if not trending to hit sales goal, very political place.