Applied to T-Mobile Call Center in Colorado Springs online at the end of March. I was than sent an email late April to take the online assessment, which includes the personality test as well as the mock call center questions. They want to see if you're capable of multitasking. After I completed my assessment I was emailed a few days later to schedule a video interview. I used my iPad to download an app that records you answering a few questions situational based questions etc. really it's like you're skypeing with yourself. After I completed my video interview I was than sent another email a day later to schedule my in-person interview followed by a link to fill out the background check form. I had my interview the following week. There I was asked situational based questions again followed by a practice phone call. They give you a sheet to read off of and give you about 15 minutes to prepare. The recruiter will than call you and ask you some normal Customer service questions. Just as if you were to call in and talk with a rep for whatever problem you might have. After all that I was than given a tour around the facility and sent in my way. A week and a half later I was given a verbal offer and was asked to come in and take a picture for my company badge.