I applied online. The process took 4 weeks. I interviewed at T-Mobile (Silver Spring, MD) in Jul 2013
Interview
Multiple interviews with store managers and district managers. Express your interests as well as job description and how it you may fit description. They love people who are very outgoing and easy to talk and work with others as it is an environment that requires a lot of interaction with colleagues and customers.
First interview was with assistant manager we talked about the role and she asked me my sales background. I was also asked to sell a pin as a practice scenario
First there is an assessment, then an in-person interview with the manager of the store and another key holder or assistant manager, and finally a final interview with a secondary manager or district manager.
Interview questions [1]
Question 1
Tell me about a time you helped an upset customer. What actions did you take to assist them to give them a better experience?
The interview was mostly conversational and focused on sales, communication skills, flexibility, and how I would handle customer interactions. They asked behavioral questions like describing a time I worked under pressure, handled a difficult customer, or adapted to changes at work. They also wanted to know how comfortable I was approaching customers and recommending products or services