The process took 4 weeks. I interviewed at T-Mobile in Aug 2018
Interview
Applied online and got an email a few days later for a video interview. Asks you basic questions. Then got a call about a week and a half later for a group interview. They made us pitch them certain things based on their likes and dislikes. While it was a group interview we later had a one on one interview with all store managers. Sell yourself during this part it’s very important!! At the end they tell you if you are selected the will call you and once you complete your background check and everything checks out they call you. After my group interview I was called about a week later and offered a job.
Interview questions [3]
Question 1
What makes you so different then the 7 other candidates we are going to interview?
First interview was with assistant manager we talked about the role and she asked me my sales background. I was also asked to sell a pin as a practice scenario
First there is an assessment, then an in-person interview with the manager of the store and another key holder or assistant manager, and finally a final interview with a secondary manager or district manager.
Interview questions [1]
Question 1
Tell me about a time you helped an upset customer. What actions did you take to assist them to give them a better experience?
The interview was mostly conversational and focused on sales, communication skills, flexibility, and how I would handle customer interactions. They asked behavioral questions like describing a time I worked under pressure, handled a difficult customer, or adapted to changes at work. They also wanted to know how comfortable I was approaching customers and recommending products or services