I applied through an employee referral. The process took 5 days. I interviewed at T-Mobile in Jul 2016
Interview
Applied online. Store interview. District Manager phone interview. I got the job because my friend was the manager and I had prior sales experience so I was well over qualified for this job. I am currently a Winner Circle Rep in the process of leaving the company for a Financial Institution. Great place for students.
First interview was with assistant manager we talked about the role and she asked me my sales background. I was also asked to sell a pin as a practice scenario
First there is an assessment, then an in-person interview with the manager of the store and another key holder or assistant manager, and finally a final interview with a secondary manager or district manager.
Interview questions [1]
Question 1
Tell me about a time you helped an upset customer. What actions did you take to assist them to give them a better experience?
The interview was mostly conversational and focused on sales, communication skills, flexibility, and how I would handle customer interactions. They asked behavioral questions like describing a time I worked under pressure, handled a difficult customer, or adapted to changes at work. They also wanted to know how comfortable I was approaching customers and recommending products or services