I applied online. The process took 4 weeks. I interviewed at T-Mobile (Montgomery, AL) in Feb 2020
Interview
I had a group interview and then was interviewed individually by a store manager in the region. They had us do what-if scenarios and work with each other to sell a product.
Interview questions [1]
Question 1
What is one thing you would bring to the T-Mobile team?
First interview was with assistant manager we talked about the role and she asked me my sales background. I was also asked to sell a pin as a practice scenario
First there is an assessment, then an in-person interview with the manager of the store and another key holder or assistant manager, and finally a final interview with a secondary manager or district manager.
Interview questions [1]
Question 1
Tell me about a time you helped an upset customer. What actions did you take to assist them to give them a better experience?
The interview was mostly conversational and focused on sales, communication skills, flexibility, and how I would handle customer interactions. They asked behavioral questions like describing a time I worked under pressure, handled a difficult customer, or adapted to changes at work. They also wanted to know how comfortable I was approaching customers and recommending products or services