Interviewing was based on experiences with other clients . There was a test was pretty simple for my experience level. Anyone can work for this employer if they pay attention . The training is very lengthy if your working from home like i was. You must handle lots of systems so knowing how to search and use multiple systems at the same time will help you. knowing how to type fast and having ten key and other research ability is great. You dont have to know and remember anything as long as you know how to easily access and quickly present the information to a customer.