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      T-Mobile

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      Technical Support Specialist Interview

      Feb 10, 2016
      Anonymous employee
      Mission, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at T-Mobile (Mission, TX) in Feb 2012

      Interview

      The first process involved an application and an Online Three hour test. (You must pass the test bc if test is failed, you have to wait six months to reapply) Once I passed the test, a recruiter contacted me and scheduled a phone interview (not always the case as heard from other applicants). My Final Interview was in person with a 3 person group panel.

      Interview questions [4]

      Question 1

      Name a situation in which you saw something unfair or unethical present itself and how did you address it
      Answer question

      Question 2

      What makes you an ideal candidate
      Answer question

      Question 3

      How do you handle a difficult customer
      Answer question

      Question 4

      Name me a strength and a weakness
      Answer question

      Other Technical Support Specialist Interview Reviews for T-Mobile

      Technical Support Specialist Interview

      Dec 4, 2016
      Anonymous employee
      Colorado Springs, CO
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at T-Mobile (Colorado Springs, CO) in Oct 2016

      Interview

      Very stressful online aptitude test that requires you to multitask multiple mathematical word problems and read and comprehend emails at the same time while being timed. Video interview. In person onsite interview along with tour of facility and double jacking with a rep. Extremely customer service focused. they didn't care how much tech experience I had.

      Interview questions [1]

      Question 1

      Name a time where you had to handle a difficult customer and how did you handle it.
      Answer question

      Technical Support Specialist Interview

      Dec 18, 2015
      Anonymous Interview Candidate
      Colorado Springs, CO
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at T-Mobile (Colorado Springs, CO) in Dec 2015

      Interview

      Started with applying online and taking the assessment. After passing the assessment I was invited to take a Web Interview on HireVue. The Web Interview consisted of recording my answers on a Webcam. Didn't get a call back since then.

      Interview questions [1]

      Question 1

      Why do you want to work for T-mobile?
      Answer question
      11

      Technical Support Specialist Interview

      Mar 24, 2015
      Anonymous employee
      Colorado Springs, CO
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 1+ week. I interviewed at T-Mobile (Colorado Springs, CO) in Mar 2015

      Interview

      I received a email from a recruiter via Indeed a invitation to an open house event. I did assessment and app at home. The open house was very informative and gave us what T-Mobile was about in a nutshell and if it would be a great fit . After the video we the. Went on a tour for the people who wanted to and had the option of doing the assessment at the facility.After I did that they immediately set me up with a phone screen there in the facility in one of the HR offices,it went well about a 30 minute phone call then next day face to face it was great . You go through a process.. Everything is updated via the website if you want to know the progress. I received a background check day after interview and then maybe 3days later it told me I was complete and would receive and offer along with compensation package. I'm excited !! 8 weeks training don't know my pay yet but it's btw 14.50 and 17.50 so it worth the process!

      Interview questions [2]

      Question 1

      Tell me about A time you had to deal with policy's change?
      1 Answer

      Question 2

      Tell me a time you had to deal with Metrics?
      Answer question
      8

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