I applied through an employee referral. The process took 3 weeks. I interviewed at TD (Windsor, ON) in Oct 2023
Interview
The interview process was commendable in its execution, demonstrating a high degree of professionalism. From the initial contact to the final assessment, communication was consistently clear and timely. The structured and organized approach enhanced the overall efficiency of the experience, leaving a positive impression.
Interview questions [1]
Question 1
Can you describe a time when you had to deal with an irate customer? How did you handle the situation, and what was the outcome? Share an example of when you went above and beyond to exceed a customer's expectations. What did you do, and how did it impact the customer's satisfaction? How do you handle communication with customers who have different communication styles or preferences? Can you provide an example? Describe a situation where you had to resolve a complex issue for a customer. How did you approach it, and what was the result?
Multiple Interviews to be waitlisted. Then ghosted. Did not contact me to tell me I was no longer waitlisted. Told me I could wait for up to a year for an opening. Nobody is going to wait that long.
Interview questions [1]
Question 1
How have you in the past, were required to upsell a product to a customer.
There were 2 interviews with the HR tram. The process was smooth, the questions were normal (no wierd ones), and the recruiters were very professional and welcoming. Based on the interviews only I felt like 'Yes, I would want to work with this type of people, with this type of culture.'
I applied online. I interviewed at TD (Chilliwack, BC) in Mar 2026
Interview
The TD Bank interview for the Customer Experience Associate role was a comprehensive and well-organized process lasting approximately 30-45 minutes. It began with housekeeping questions covering legal work eligibility, education background, language skills, availability, and dress code expectations. The recruiter then conducted a thorough employment history review, discussing my current and past roles, including volunteer work, and clarified TD's outside business activity disclosure policy. The interview shifted to assessing motivation, with questions about why I chose TD and my interest in the Customer Experience Associate position, followed by a detailed explanation of the role's responsibilities—including providing legendary customer service, handling compliance and cash management, opening/closing procedures, and meeting quarterly targets. The core of the interview consisted of three behavioral-based questions exploring specific examples of exceeding customer expectations, taking ownership of mistakes and implementing solutions, and using technology to guide customers.