📝 1. Online Application
• You upload your resume and complete an online application for the role you want.
• You can attach a cover letter or other documents if helpful.
• You receive an immediate confirmation message once submitted.
📞 2. Phone Screening
If your application matches what they’re looking for:
• A recruiter contacts you for a phone interview.
• This is usually short and focuses on:
• Your background
• Basic job fit
• Availability
• Pay expectations
Candidates report this part is straightforward and friendly.
👥 3. Main Interview (Virtual or In‑Person)
Most candidates report:
• A two‑person interview with a hiring manager and another leader.
• Expect situational and STAR‑format questions (Tell me about a time when…).
• They look for:
• Confidence
• Customer service mindset
•
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.