The process took 2 weeks. I interviewed at TTEC (Tampa, FL) in Sep 2011
Interview
I filled out the application, took the test and I would say in a day or two got an email back to schedule for group interview. By the way, since I applied for the at home position everything in the interview process was online and over the phone. I had to sign in to a website they sent me the link to. I was with about 25 others. Probably 5 dropped off before interview was over. It was 2 hrs long and very easy. The group was a 1 question task we had to answer about a time we had to deal with a difficult customer and situation and how we handled it. had to answer a few questions by typing them into the chat room. last, we had a minute 1 on 1. 2 days later I got an email saying that i qualified to go further
Interview questions [1]
Question 1
In 1 on 1 interview, he asked me what makes a good customer service rep
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.