I applied online. The process took 1 day. I interviewed at TTEC (Springfield, MO) in Mar 2012
Interview
Called in for an interview. The first step is an online assessment for both computer aptitude and personality. Next is a phone interview, which is awkward because you are supposed to use the phone located at the security desk in the lobby. This means your phone interview is in front up to dozens of other applicants. After the phone interview is the "formal" interview. A team coach usually performs the interview which consists of 6 or so similarly worded behavioral and situational questions. I'd say that the interview itself was very informal and therefore pretty relaxed. It was easy to tell that the interviewer got stuck with interview duty that day.
Interview questions [1]
Question 1
Tell me about a time when you had to solve a problem at work....
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.