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      TTEC

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      Customer Service Representative Interview

      Jul 11, 2012
      Anonymous Interview Candidate
      Uniontown, PA
      Declined offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 1+ week. I interviewed at TTEC (Uniontown, PA) in Jun 2012

      Interview

      I applied to TeleTech online and they immediately gave me an "appointment" date and time after I was finished with the application. I went in for my "appointment" which consisted of filling out more paperwork as if I had never applied in the first place, then taking a few 20-30 minute competency tests which were relatively simple. After this I spoke shortly with one of the HR representatives there and told me when the next "class" was. I assumed by class she meant training so I was excited because I had thought I already had the job. I go in for the "class" which consisted of a short tour of the facility, a short meeting in which they divulge to you how hard and annoying your job is going to be, this is when I found out that I would be making over $1/hr less than what the online application said was the minimum I would be paid. Your pay depends on your random placement in one of the many different companies that they have under one roof, which is never explained to you before you sign all of the paperwork. We then went into the main office and sat there while the 10 or 15 of us is individually got interviewed slowly. And then after the interview, they have you sit down at a computer and sign up for a background check and drug test. At no point were any of the main negative points made aware until it was too late.

      Interview questions [1]

      Question 1

      Describe a situation in which you were faced with an angry customer, how did you handle it?
      Answer question
      3

      Other Customer Service Representative Interview Reviews for TTEC

      Customer Service Representative Interview

      Jul 3, 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at TTEC

      Interview

      First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.

      Interview questions [1]

      Question 1

      Tell us about your background
      Answer question

      Customer Service Representative (CSR) Interview

      Jun 25, 2026
      Anonymous employee
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I interviewed at TTEC

      Interview

      Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest

      Customer Service Representative Interview

      Jun 24, 2026
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I interviewed at TTEC

      Interview

      I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.

      Interview questions [1]

      Question 1

      How you would handle a situation with a customer who keeps talking after you've solved their problem.
      Answer question