First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
I applied online. The process took 2 days. I interviewed at TTEC (Montreal, QC) in Aug 2018
Interview
Waited over 25 minutes in reception.
Completed typing and English grammar test in 12 minutes. No-one came to collect the results for 20 minutes. Waited in the reception area for another 12 minutes. Face to face interview went well. I then completed a English proficiency test in 5 minutes. The interviewer did not collect the test for over 15 minutes.
My first impression if this company is that they are unprofessional.
Interview questions [1]
Question 1
How do you handle difficult clients that call and how do you handle them?
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.