I applied in-person. The process took 1 day. I interviewed at TTEC (Uniontown, PA) in Mar 2013
Interview
Hiring process is very simple for TeleTech. If you have a high school diploma or GED, you are eligible for any entry-level position in the company. Go to teletechjobs.com or to your local TeleTech and apply. You will complete the application and likely take an online assessment based on various phone-based situations you may or may not encounter on the job. The entire process takes about 2 to 2 1/2 hours, including a brief interview by a member of the hiring center (HC). The interview questions are simple questions, used by several interviewers from multiple jobs -- tell us about a time that you felt overwhelmed and how did you handle it, tell us about a time you had to work as part of a team, etc. etc...
Interview questions [1]
Question 1
All questions were expected and required thinking on the fly, but the interviewers are not trying to stump you, they just want to know that you have real-world experience to bring to the company.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.