I applied through a recruiter. The process took 1+ week. I interviewed at TTEC (Trenton, ON) in Sep 2009
Interview
Applied through local job fair. Initial telephone interview; basic questions, behavioral based mostly. Then was called in to the office to meet with the hiring manager and supervisor, more behavioral based questions. Followed by 2-weeks of training. And then a week of on-phone testing and training before hitting the floor.
Interview questions [1]
Question 1
What is your greatest weakness? Was easy, but then the whopper:
And what else?
That really threw me.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.