Customer Service Representative applicants have rated the interview process at TTEC with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 68% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 9 days to get hired, when considering 591 user submitted interviews for this role. To compare, the hiring process at TTEC overall takes an average of 12 days.
Common stages of the interview process at TTEC as a Customer Service Representative according to 591 Glassdoor interviews include:
Skills test: 16%
Drug test: 13%
Background check: 13%
Phone interview: 12%
Group panel interview: 11%
One on one interview: 9%
Personality test: 9%
Presentation: 8%
IQ intelligence test: 7%
Other: 2%
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I applied online. The process took 3 days. I interviewed at TTEC (Albany, GA) in Aug 2013
Interview
Fill out application online, do questionare along with application. you are emailed a few days later with an interview offer. You go to a link within the email and start the interview. You will not speak with a person the questions are recorded and you respond to the questions. If you mess up you can rerecord your responses. The interview questions are listed below.
Interview questions [1]
Question 1
1.
Have you recently worked in the Customer Service Industry? Please tell me about your most recent experience and how long you were employed in the position?
2.
What did you like best about the position you just described? What did you like the least?
3.
Tell me about a time when you have had to deal with a difficult customer. What did you do?
4.
Tell me about a specific work related situation in which you had to adjust quickly to a change. What did you do?
5.
Describe a time when you experienced a project change or organizational change. What was the degree of change and how did you feel about it?
6.
Tell me about a time at work, when you had to persuade someone to do something. What was your goal and what was the outcome
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.