I applied online. The process took 2 weeks. I interviewed at TTEC (Belfast, Northern Ireland) in Feb 2014
Interview
First contact through email, I was asked why I intended to apply for the job and I was given a brief description of the job and the salary
Interview questions [1]
Question 1
Usual STAR questions, interview was very friendly with two person. It didn't last more than 30 minutes. They were really easy going and I found the whole process really easy. No hard or unexpected questions, just a regular customer service interview.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest