I applied online. The process took 2 days. I interviewed at TTEC in Feb 2010
Interview
To be totally honest if I had interviewed me for a call center job I wouldn't have hired me. It was not my finest hour. I was so sure that I had tanked every aspect of the hire process with the exception of I can put out a mean resume. I was nervous so I rambled and stumbled on my words. And yet I was offered a job on the spot. I have heard that I will absolutely hate working in that environment and my response is that I would hate homelessness more and in this economy I will work for whoever pays the lowest wage legally possible for as long as they will pay me said lowest wage or until I find a job in the field that I have my degree in.... in the meantime I will have my rent paid.
Interview questions [1]
Question 1
Describe a situation where you saw something being done incorrectly and you corrected it.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.