I applied through a recruiter. The process took 1 day. I interviewed at TTEC (Manila, Manila) in Jun 2014
Interview
Scheduled for an interview that day. Online registration then after that wait for your name to be called for your initial assessment, i didn't make it to the next step because when the HR asked me what position did i apply i said CSR-NON voice, then the HR said they don't haven non voice account fo CSR,i was like ooh really?in my head.then why did the HR who conducted a phone interview didn't tell me that. i should've just find another company.I really hate when they just want people to come in to their recruitment office, what a waste of time.
10
Other Customer Service Representative Interview Reviews for TTEC
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.