I applied online. I interviewed at TTEC (Bergen op Zoom)
Interview
Fill out an application first, do an employment assessment, if passed they send you a link to schedule an interview on Zoom (group interview), afterwards if offered a position you have to complete a background check and drug screen. Next they verify your information to send equipment and send email with tech check information and training g schedule.
Interview questions [1]
Question 1
Behavioral Questions: Tell me about a time you had a frustrated customer, what was the outcome?
Why do you want to work for this company?
Tell me about a time when you made a mistake and how you corrected it?
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.