I applied online. I interviewed at TTEC (Edinburg, TX) in Nov 2021
Interview
The application is rather long, it includes watching videos and answering questions online. you then get an interview which is pretty much an onboarding Zoom call. You get to choose your schedule by then. You then have to pick up your equipment. Be ready to do some "role play" during the interview.
Interview questions [1]
Question 1
I am a customer calling and I am very upset, how would you show empathy? (Or something along those lines)
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest