I applied online. The process took 3 weeks. I interviewed at TTEC (St. John's, NL) in Jan 2023
Interview
clear the assessment and u will be given the opportunity to give the first interview, clear that and get to the second round at this point you are basically almost hired after which u will be given the offer letter.
Thanks for the interview review, however TTEC Digital does not hire CSR's so this review is likely for TTEC Engage - our cousin company that is a call center as a service company.
Other Customer Service Representative (CSR) Interview Reviews for TTEC
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
