I applied through an employee referral. The process took 5 days. I interviewed at TTEC (Melbourne, FL) in May 2015
Interview
It was actually very good. You get a mock call right off the bat which gave you a good idea but not accurate idea of what you do daily. The hiring manager Laura is a sweetheart. I just wish this job was not such a pain in the rear.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest