I applied through a recruiter. The process took 3 weeks. I interviewed at TTEC (Little Rock, AR) in Aug 2014
Interview
Very professional, they assessed your ability to listen, understand, ability to be assertive, and ability to demonstrate the services required. They were well organized and far more advanced than I expected. I was thinking that this was a small company, but found out how advanced they were.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest