I applied online. The process took 1 week. I interviewed at TTEC (Duluth, GA) in Mar 2024
Interview
Easy and very fast. Two interviews. One group virtual and the other in person on site at location. Then they submit the offer and you have to do a drug test after. Which is scheduled a different day.
Interview questions [1]
Question 1
Explain a time where a customer was irate or angry and how did you handle it.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.