I interviewed at TTEC (Athens, Athens, Attica) in May 2024
Interview
Screening Call, Language and Skills online assessment, 30 min online interview. Low difficulty, casual questions, such as availability to start/work in shifts, previous experience in call center/customer service, salary expectations, knowledge about the company and the job tasks/requirements
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.