I applied online. The process took 1 week. I interviewed at TeKnowledge (Kigali, Kigali) in Jul 2023
Interview
The recruitment process at Tek Experts, which included a call interview, an English proficiency test, and a one-on-one interview with the potential team, was exceptionally smooth and highly interactive. The professionalism and warmth of the team made the entire experience feel welcoming and reassuring.
Interview questions [1]
Question 1
Can you describe a time when you identified an issue in a technical support process and how you implemented a solution that improved customer satisfaction and operational efficiency?
It took some time to get in touch, 2 weeks to be exact, but the experience was overall easy. No hard or confusing questions. The interviewer was polite and professional
Interview questions [1]
Question 1
What do you think the role of the CSM and its usage in the business world
