I applied online. The process took 6 weeks. I interviewed at Tesco (Forfar, Scotland) in Jun 2015
Interview
I submitted an application through the Tesco Careers website, filling out basic details and a questionnaire that focused on how I would respond in some everyday customer service scenarios.
After this, I was contacted approximately five days later by the hiring manager for my local store. A one-on-one interview was scheduled for a few days later. During this interview, I had the opportunity to speak to the hiring manager, the main interviewer and the managers of four different in-store departments. The interview itself was quite informal and most of the managers I spoke to were included simply because they walked past the main interview and I in the corridor.
After filling out basic details, I was asked some further customer service questions and presented with a list of currently available job openings at the store - with the interviewer confirming with me that the hours and contract of each opening were suitable.
As part of the interview, I had to bring in my right to work documents (my birth certificate, national insurance number, etc) and was informed that - due to delays in the Tesco head office - there would be a three week waiting period. In actual fact, this took closer to four weeks at which time, the hiring manager contacted me to let me know that I had been successful in obtaining a position.
My induction was scheduled for one week later.
Interview questions [2]
Question 1
Tell me about a time where you've gone above and beyond to deliver excellent customer service.
Interview was around 2.5 hours in total. Started with a group interview then 20 minutes on the shop floor shadowing a checkout colleague then finally a 1 to 1 interview with a manager.
Nice environment. Kind people. Asked the right questions and I felt I could ask any questions i had. Overall I enjoyed the experience and would recommend to other people to do an interview with them.
Very easy, just asked a few questions about my experience and my availability on time etc. what days i can work and my flexability on the dates i can do