I applied online. The process took 2 weeks. I interviewed at The Hartford (Sacramento, CA) in Jan 2011
Interview
-Phone interview first, which was to explain who you were and how you would fit with the company
-1v1 the next week at the facility itself
-Personality questions were the premise
-Be honest about your experience
Recruiter interview then panel interview. Recruiter interview was just a few questions to ensure you could work the schedule. Panel interview was basically the star method for general behavior questions. Most were around customer service.
Onsite with Team Lead, very laid back, made me feel very comfortable. Interview lasted about an hour. Typical STAR interview questions, not difficult. Lots of questions about dealing with difficult customers, clients