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      Twilio

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      Customer Success Manager Interview

      Jun 16, 2016
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Twilio in Jun 2016

      Interview

      Initial Phone screen with a recruiter. The recruiter sounded extremely disinterested. I thought i will not get a call for the second round. But somehow they did select me but after 2 weeks. The second was a phone call with the hiring manager who was also disorganized and highly disinterested. I did not expect this from a company like Twilio who have a whole list of values they have on their website.

      Interview questions [1]

      Question 1

      Basic HR questions and CS question
      Answer question
      1

      Other Customer Success Manager Interview Reviews for Twilio

      Customer Success Manager Interview

      Nov 14, 2024
      Anonymous Interview Candidate
      Atlanta, GA
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Twilio (Atlanta, GA) in Sep 2024

      Interview

      3-4 rounds of interview, spent a full day in their office and completed an assessment and was not hired for the job. I don't understand why a company sends someone through 4 rounds of interview just to say they went with someone more senior. You knew the experience I had from my resume.

      Interview questions [1]

      Question 1

      Typical CSM questions about being proactive
      Answer question

      Customer Success Manager Interview

      Mar 22, 2024
      Anonymous Interview Candidate
      New York, NY
      Declined offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Twilio (New York, NY) in Feb 2024

      Interview

      At first I spoke with a Talent Acquisition team member that just asked me pretty basic questions about my background. Then I spoke with the hiring manager interview and was then asked to speak to the director of that team. Each interview as about 45 minutes. Finally I had two "project" interviews. One was with a peer and the other was a group of managers in a mock role play scenario.

      Interview questions [1]

      Question 1

      Why are you interested in working here?
      Answer question

      Customer Success Manager Interview

      Jul 19, 2022
      Anonymous Interview Candidate
      New York, NY
      Declined offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 4 weeks. I interviewed at Twilio (New York, NY) in Jun 2022

      Interview

      RH very organised. We made two interviews by phone. Third phase was with the manager that was aggressive, rude and impolite. Impossible to work with this kind of "professional". RH very organised. We made two interviews by phone. Third phase was with the manager that was aggressive, rude and impolite. Impossible to work with this kind of "professional".

      Interview questions [1]

      Question 1

      Why do you wanna work here? Background, overall expertise review, expectations, company overview, etc.
      Answer question

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