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      Patient Family Concierge Interview

      Jun 3, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at UPMC in Jul 2023

      Interview

      This interview occurred via zoom and was relatively fast however it did take a while in order to start the position. Interviewer was kind and supportive which helped in the process.

      Interview questions [1]

      Question 1

      Why would you fit in the ICU
      Answer question

      Other Patient Family Concierge Interview Reviews for UPMC

      Patient Family Concierge Interview

      Mar 29, 2025
      Anonymous Interview Candidate
      Farrell, PA
      No offer
      Positive experience
      Difficult interview

      Application

      I interviewed at UPMC (Farrell, PA)

      Interview

      I was interviewed for a new position that was being offered. They wanted to know various customer service, situational, and experience questions. They were pretty in-depth but it was because they were trying to find the right fit for the position. If you do interview for a position, take the description of the job and break down the areas and make sure you are able to do those areas. Maybe you would need some training, but make sure that you can actually do them. Also due to working in a hospital, I was asked if being around instances of patients vomiting etc would bother me. If you would not want to have to deal with anything like that, it may not happen all the time, but eventually you will have to encounter it and take care of the situation. Be advised that you may have to handle that type of situation, and if you dont think that is for you, discuss it with the person interviewing you so that they are aware you have a hard time with that situation. I gave my interview difficult because again, I was interviewing for a brand new position the department was adding that I applied for and they wanted to know more in depth about myself and handling situations. I also put 'no' for did I get an offer, because I was told it would take almost a month before I would even know if I am being chosen for the position due to many other candidates have to interview for the position. I would not be advised quickly if I was hired.

      Interview questions [1]

      Question 1

      Because your role is non-clinical and you have constant contact with patients, how would you handle if a patient you were assisting began vomiting?
      1 Answer

      patient and family concierge Interview

      Apr 11, 2025
      Anonymous employee
      Pittsburgh, PA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied in-person. I interviewed at UPMC (Pittsburgh, PA) in Sep 2024

      Interview

      Not hard at all. Just took time scheduling. The recruiters take a long time to respond to emails which made it tricky trying to schedule an interview. Would recommend working for the company

      Interview questions [1]

      Question 1

      Describe a moment in your life where you faced a challenge. How did you overcome it?
      Answer question