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      USAA

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      Member Service Representative Interview

      Mar 7, 2017
      Anonymous employee
      San Antonio, TX
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at USAA (San Antonio, TX) in Dec 2016

      Interview

      I applied for the position in November Recieved and email to take the assessment. About 2 weeks later I received an email stating I was selected for a phone interview. However, it could be two weeks before I was scheduled. A week went by and I received and email about the phone interview and time. The phone interview lasted about 15 minutes. STAR behavior questions were asked. I was told I would move on to the onsite interview. The interview was a week later. The San Antonio campus is huge I sugguest getting there early. There is limited parking. My face 2 face interview was 45 mins. STAR questions once again. This was a relaxed setting. 1 week later I was called and offered the job only if I pasted mt background check. It took 14 days to complete. The roughest part was the back ground check. The third part company is not the best.

      Interview questions [1]

      Question 1

      Can you sell a credit card product to me?
      Answer question
      2

      Other Member Service Representative Interview Reviews for USAA

      Member Services Representative Interview

      Apr 29, 2025
      Anonymous employee
      San Antonio, TX
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at USAA (San Antonio, TX)

      Interview

      The interview process is relatively straightforward. For any contact center role, they take into account any customer-facing positions you’ve had in the past and prioritize your most recent experience. Having at least some knowledge of the military community helps as USAA remains loyal to its member base, which is composed mostly of those who were in the military or have had family that served.

      Interview questions [1]

      Question 1

      What was one experience where you noticed something was wrong, and what did you do to fix it? What did you learn from the experience?
      Answer question

      Member Service Representative Interview

      Jan 15, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at USAA

      Interview

      2 sets of interviews, called back took about 2 weeks but varies, drug test, got a offer letter, then started work. Not a hard process if your familiar with it

      Interview questions [1]

      Question 1

      Name a time you had conflict in the workplace?
      Answer question

      Member Service Representative Interview

      Nov 21, 2017
      Anonymous Interview Candidate
      San Antonio, TX
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at USAA (San Antonio, TX) in Nov 2017

      Interview

      Once I put in my application on line 2 weeks later I received an email to take an assignment test within 48 hrs One week after that I received an email scheduling a phone interview lasted around 30 minutes Next you received an email saying you didn’t qualify or a phone call for a face to face interview

      Interview questions [1]

      Question 1

      How do you handle an angry customer
      Answer question