USAA Reviews | Glassdoor

USAA Reviews

Updated September 19, 2018
2,356 reviews

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3.6
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USAA CEO Stuart Parker
Stuart Parker
828 Ratings

2,356 Employee Reviews

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Pros
Cons
  • "The call center environment can bring stress when it is super busy" (in 309 reviews)

  • "Work life balance is a little lacking" (in 75 reviews)

More Pros and Cons

  1. "Deicison Science Analyst"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Very cool place to work for

    Cons

    Things take time to be implemented


  2. "Business Operations Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work at, very supportive management and leadership team. Very focused on helping you grow and develop in your career

    Cons

    The office aesthetics is a bit drab and quite uninviting. It doesn't look modern, which is understandable as there a lot of legacy employees that have been there 30-10years and in some cases even more

    Advice to Management

    Work on creating better office ambience through inviting aesthetics

  3. "User Experience Designer II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - User Experience Designer II in San Antonio, TX
    Current Employee - User Experience Designer II in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than a year)

    Pros

    It all depends on your department + manager, for me USAA is a wonderful environment. You get out what you put in, lots of opportunity to grow and network. Lots of full time employee perks and incentives. Multiple cafeterias, food vendors, retail kiosks and on campus activities.

    Cons

    Your normal tensions between departments, who decides what, how and when and budgets. But even then, that boils down to relationships, building a common ground and understanding.

    Advice to Management

    The world doesn't and shouldn't fall on your shoulders alone, delegate and leverage the experiences of your team.


  4. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Dallas, TX
    Current Employee - Director in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 10 years)

    Pros

    Excellent employee benefits And positive productive work environment

    Cons

    Somewhat difficult to gain employment but once you’re in you’re never leave

    Advice to Management

    Always make sure the employees are the main focus


  5. "Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Trainer in San Antonio, TX
    Current Employee - Corporate Trainer in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 8 years)

    Pros

    Culture, benefits, Great co-workers, detailed training

    Cons

    IT systems let employees down when they are interfacing with customers

    Advice to Management

    Buy some top notch IT systems


  6. Helpful (2)

    "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Solutions Specialist in San Antonio, TX
    Former Employee - Member Solutions Specialist in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time (More than 3 years)

    Pros

    USAA really cares about its members and employees. I was trained as an auto and property insurance agent and felt good helping military members and their families. USAA hires a lot of veterans. I was there four years and every year, we got an extra paycheck (extra 80 hours) for a Christmas bonus and a bonus in February. Usually that one was 16-18%. The benefits are great, including up to $10k a year for almost any degree (they even opened it up to degrees that don't apply to the company, like nursing). The management was generally very helpful and wanted us to learn and be independent. The executive leadership was approachable and usually friendly. My teammates were great; we held potlucks and other team events. Every holiday calls for decorations and birthdays were celebrated. It was really a fun work environment.

    Cons

    It's a call center - you will be tied to your desk with a headset all day except for two twenty-minute breaks, a 35-minute lunch, and once a week one-hour team meetings. It's also difficult to move to other areas because your competition is other great candidates also trying to get off the phones.


  7. "Non Injury Claims Adjuster"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA full-time

    Pros

    Good benefits, onsite amenities, yearly bonus

    Cons

    Very busy call center, your career is based off metrics and office politics

  8. "Great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Solutions Specialist in San Antonio, TX
    Current Employee - Member Solutions Specialist in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than a year)

    Pros

    Benefits are amazing. Many career paths are available. Overall great company to work for.

    Cons

    Like many companies it all depends on where you land and the leaders in the area.


  9. "Great Bnefits"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA full-time

    Pros

    Place you can retire with awesome benefits

    Cons

    very political to move up


  10. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA full-time

    Pros

    Training, Facilities, benefits, bonus and location

    Cons

    Call center environment and shift tenure

    Advice to Management

    N/A


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