USAA Reviews
Updated May 25, 2022
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Found 4,872 of over 5,294 reviews
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Top Review Highlights by Sentiment
- "GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance" (in 1058 reviews)
- "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." (in 269 reviews)
Ratings by Demographics
This rating reflects the overall rating of USAA and is not affected by filters.
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- Current Employee, more than 3 years★★★★★Featured Review
Pros
USAA is one of the best employers in the world. You can work here your entire career and retire nicely with the benefits. - best retirement benefits (3% pension + 8% match to 4% contribution … yeah you read that right). - great pay and bonus structure - great work/life balance
Cons
The tech side can feel slow paced compared to the industry. USAA allows you to dive deep on your technology, but not wide enough to have a lot of context on the entire tech stack. Pay is great but lagging in the industry. USAA is pretty good about keeping up with this though.
Continue readingThank you for your feedback. USAA takes pride in our core values of Service, Honesty, Loyalty and Integrity. We continue to invest resources and time to explore how we can ensure our employees are satisfied with their jobs and benefits. Technology: In the fast-paced technology race, we continue to examine new capabilities and investments in tech that will improve employee and member experiences. Pay Structures: HR does an annual compensation competitive market analysis for all jobs to ensure our compensation ranges are competitive in the market which allows us to attract and retain diverse talent. Thank you for all that you do.
- Current Employee, more than 3 years★★★★★
Pros
Room for growth Good pay
Cons
Changes to benefits Needs better schedules
- Former Employee, less than 1 year★★★★★
Pros
The benefits package is wonderful. The 401K is unbeatable. The culture and mission are great. PTO package is generous, with the chance to purchase more.
Cons
Compensation for workload was low. However, the minimum pay at USAA was raised after I separated. Workload was too much. Calls back to back without a minute to breathe.
Continue reading - Current Employee, more than 3 years★★★★★
Pros
Competitive pay, bonuses and benefits
Cons
Lots of work with many hours
- Former Employee, more than 8 years★★★★★
Pros
Great company and benefits to keep you physically and financially secure
Cons
Some leadership choices especially reorganizing.
- Current Employee, more than 3 years★★★★★
Pros
Benefits, mission focused, opportunity to move ahead
Cons
Bureaucratic,a lot of turnover with key leaders
- Current Employee★★★★★
Pros
Work life balance, paid holidays, management
Cons
Compensation, health insurance package, otherwise great
- Current Employee★★★★★
Pros
Awesome job place too work
Cons
The company’s system doesn’t work good
- Current Employee★★★★★
Pros
Pay pto benefits 401k remote
Cons
Remote block days for pto
- Current Employee★★★★★
Pros
401k $2 for every $1 up to 4%. Great medical benefits and PTO plan College reimbursement plan
Cons
Too corporate Upper management turnover Shoot first, aim second mentality
USAA Reviews FAQs
USAA has an overall rating of 3.6 out of 5, based on over 5,294 reviews left anonymously by employees. 62% of employees would recommend working at USAA to a friend and 51% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.
62% of USAA employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated USAA 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.2 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at USAA to be culture, career development, benefits and the cons to be senior leadership, management.
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