USAA Reviews

Pros

Excellent culture, honesty and devotion to members and employees. Incredible benefits and perks. Salary is average, but annual and Christmas bonus make it surpass competition. Excellent Veteran employment opportunity

Cons

IT. Remote employees/work at home/ often issues take many calls to resolve.

Pros

Benefits, PTO, work at home.

Cons

THIS JOB IS STRESSFUL. This is a very challenging sales role, and believe me, it is a sales role. Only elite sales professionals will strive at this job, but you won’t be compensated as such (no commission, very little pay increases). In pursuit of being a compliant company and not getting slapped with fines, your sales “process” will be extremely filtered. They do not give you the tools to truly sell over the phone, but expect substantial results. Talking to perspective members and customers all day is like any call center job, it can weigh on you heavily and can be exhausting. USAA members/customers will talk to you with a sense of entitlement if they meet the eligibility requirements and will frequently attack you professionally, verbally, and in rare cases personally because of this perceived entitlement. This is a hard sales role, with at times difficult customers, high metric standards, and a lack there of tools to achieve your high sales goals. If you are a seasoned sales professional and bored in your life, this would be a great challenge to see if you can succeed in this environment. If you have little to no sales experience, you may struggle greatly. PROCEED WITH CAUTION!!!

Pros

Great benefits, positive work environment. Feels like people actually care about the products and customers.

Cons

Compensation is low up front. They do make up for it someone with less transparent compensation like yearly bonus and holiday bonus. But they should really up the base pay to stay competitive.

Pros

Work environment, people, tools, culture

Cons

Pay, “Agile” methodology, Promotions, Salary Increases

Pros

Time off in abundance, great employee culture, did all the right things during covid, retirement match of 8%, annual (but ever shrinking) bonus of ~10%, sometimes interesting work.

Cons

"Work life balance" is kind of a meme, salaried people work way too long, executive management is slowly cutting / changing employee benefits, rapid growth in the 2010's caused some compliance heartburn, which is ongoing.

Pros

It's certainly a place where you can stick around for a long time. The 8% 401k match is great, the other benefits are good, and there is a program for newer hires that can help you make friends. I had a few other new hires on my project team, which helped a lot.

Cons

I got fired from USAA because of a bad manic health episode, for which I ended up hospitalized. Looking back, there was an opportunity to deal with me carefully and humanely. It should have been obvious that over about 2 weeks, my mental health was progressively deteriorating, and I was clearly not behaving normally, in contrast with the rest of my time on the job. I did not feel like there was proper due diligence in figuring out why I was acting that way; rather, the focus was on what I was doing. Instead, I lost employment (and health insurance) at a highly vulnerable moment, and it took at least 1.5 years, if not longer, to regain my footing professionally. This is a very specific case, so feel free to take it with a grain of salt. For me, it's extra infuriating because USAA deals with military service members, and mental illness is very common in that community. Surely they have at least some experience having to deal with that. To be fair, this is not a situation I would expect most companies to resolve well. But that would mark the difference between a typical corporate establishment and a fantastic company.