USAA Reviews

Updated May 25, 2022

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Found 4,872 of over 5,294 reviews

3.6
62%
Recommend to a Friend
68%
Approve of CEO
USAA CEO Wayne Peacock
Wayne Peacock
914 Ratings

What people are saying about USAA

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Top Review Highlights by Sentiment

Pros
  • "GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance(in 1058 reviews)
  • "The pay is good for San Antonio and the cost of living in San Antonio is tremendous.(in 269 reviews)
  • "Pay is competitive and a yearly bonus is nice.(in 221 reviews)
  • "Great people and teams(in 206 reviews)
  • "It values support of the military and allows for a great work life balance.(in 200 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of USAA and is not affected by filters.

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  1. 4.0
    Current Employee, more than 3 years
    Featured Review

    Great company, Great Benefits, Great Culture

    Jul 9, 2021 - Senior Software Engineer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    USAA is one of the best employers in the world. You can work here your entire career and retire nicely with the benefits. - best retirement benefits (3% pension + 8% match to 4% contribution … yeah you read that right). - great pay and bonus structure - great work/life balance

    Cons

    The tech side can feel slow paced compared to the industry. USAA allows you to dive deep on your technology, but not wide enough to have a lot of context on the entire tech stack. Pay is great but lagging in the industry. USAA is pretty good about keeping up with this though.

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    29 people found this review helpful

    USAA Response

    Thank you for your feedback. USAA takes pride in our core values of Service, Honesty, Loyalty and Integrity. We continue to invest resources and time to explore how we can ensure our employees are satisfied with their jobs and benefits. Technology: In the fast-paced technology race, we continue to examine new capabilities and investments in tech that will improve employee and member experiences. Pay Structures: HR does an annual compensation competitive market analysis for all jobs to ensure our compensation ranges are competitive in the market which allows us to attract and retain diverse talent. Thank you for all that you do.

  2. 5.0
    Current Employee, more than 3 years

    Great company

    May 5, 2022 - Banking Specialist in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Room for growth Good pay

    Cons

    Changes to benefits Needs better schedules

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  3. 4.0
    Former Employee, less than 1 year

    Great Culture and Benefits

    May 18, 2022 - Licensed Insurance Professional 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The benefits package is wonderful. The 401K is unbeatable. The culture and mission are great. PTO package is generous, with the chance to purchase more.

    Cons

    Compensation for workload was low. However, the minimum pay at USAA was raised after I separated. Workload was too much. Calls back to back without a minute to breathe.

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    3 people found this review helpful
  4. 4.0
    Current Employee, more than 3 years

    Good Company

    May 24, 2022 - Assistant Vice President 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Competitive pay, bonuses and benefits

    Cons

    Lots of work with many hours

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  5. 4.0
    Former Employee, more than 8 years

    Great Company

    May 25, 2022 - Human Resources 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company and benefits to keep you physically and financially secure

    Cons

    Some leadership choices especially reorganizing.

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  6. 5.0
    Current Employee, more than 3 years

    Great Company but tumultuous

    May 23, 2022 - Executive Director in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits, mission focused, opportunity to move ahead

    Cons

    Bureaucratic,a lot of turnover with key leaders

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  7. 5.0
    Current Employee

    Great employer

    May 23, 2022 - Insurance Professional 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work life balance, paid holidays, management

    Cons

    Compensation, health insurance package, otherwise great

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  8. 4.0
    Current Employee

    A

    May 23, 2022 - Director of Sales 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Awesome job place too work

    Cons

    The company’s system doesn’t work good

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  9. 5.0
    Current Employee

    Great

    May 22, 2022 - Claims Adjuster 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pay pto benefits 401k remote

    Cons

    Remote block days for pto

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  10. 4.0
    Current Employee

    Better company than most.

    May 22, 2022 - Insurance Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    401k $2 for every $1 up to 4%. Great medical benefits and PTO plan College reimbursement plan

    Cons

    Too corporate Upper management turnover Shoot first, aim second mentality

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Viewing 1 - 10 of 4,872 Reviews
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USAA Reviews FAQs

USAA has an overall rating of 3.6 out of 5, based on over 5,294 reviews left anonymously by employees. 62% of employees would recommend working at USAA to a friend and 51% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.

According to anonymously submitted Glassdoor reviews, USAA employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at USAA. This rating has decreased by -5% over the last 12 months.

62% of USAA employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated USAA 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.2 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at USAA to be culture, career development, benefits and the cons to be senior leadership, management.

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