USAA Reviews | Glassdoor

USAA Reviews

Updated July 15, 2018
2,282 reviews

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3.7
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Approve of CEO
USAA CEO Stuart Parker
Stuart Parker
793 Ratings

2,282 Employee Reviews

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Pros
Cons
  • "The call center environment can bring stress when it is super busy" (in 304 reviews)

  • "Work life balance is a little lacking" (in 72 reviews)

More Pros and Cons

  1. "Professional Rotation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at USAA full-time

    Pros

    Benefits
    My team
    Laid back work environment

    Cons

    Fight for growth
    Political strategy
    Any position on the phones particularly auto claims

    Advice to Management

    Develop those who are hungry to be developed!


  2. "Auto adjuster non injury"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time

    Pros

    Excellent pay and benefits
    Great programs

    Cons

    A call center with relatively high stress work and large work loads

    Advice to Management

    More one on one time with team members

  3. "Test"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Msr in San Antonio, TX
    Former Employee - Msr in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time (More than a year)

    Pros

    Empowered to contribute to netting the mission for our members

    Cons

    Self Discipline and hard work is required to promote


  4. "Enterprise Architect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Architect in San Antonio, TX
    Former Employee - IT Architect in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time (More than 5 years)

    Pros

    Great Benefits, Great People, Great Job Security, Excellent Resources

    Cons

    Very Political, Difficult to Be Noticed, Meeting Culture

    Advice to Management

    Adopt a Modern Digital Work Paradigm. Reward Innovation and Reduce Dependence on Meetings and Group Think.


  5. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA full-time

    Pros

    Great benefits and flexible scheduling

    Cons

    Lots of politics, outdated training material

    Advice to Management

    Review training material yearly


  6. "Msr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Love the company, takes care of its people

    Cons

    Micro management at times, and call tracking


  7. "Great Company/Fantastic Mission"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Vice President in San Antonio, TX
    Current Employee - Assistant Vice President in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 10 years)

    Pros

    Member and Mission focused with lots of opportunities for employees.

    Cons

    Shifting priorities may cause confusion for employees at all levels (sales company, relationship company, digital company, financial service company, etc).

    Advice to Management

    Concentrate on the basics(in this order): Member Service/Experience, Employee Experience/Satisfaction, Financials/Compliance

  8. "Adjuster 2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at USAA full-time

    Pros

    The benefits that they provide are excellent. They have the technology to ensure you have tools needed to perform your job.

    Cons

    Staffing has always been a struggle with their operations. They pay as a whole is not that good. The raises you get averaged 1-3%.

    Advice to Management

    Allow adjusters to make decisions if it makes sense for the customers. Just because someone gets a great end of year rating doesn’t mean they have skill set to lead.


  9. "Depends on Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in San Antonio, TX
    Former Employee - Director in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at USAA full-time (More than 8 years)

    Pros

    Benefits, Fitness center, Amenities - cafeterias, onsite pharmacy, beautiful campus, covered parking, flexible work-hours for some areas, casual dress (shorts).

    Cons

    I worked in mortgage and there are limited opportunities if you speak your mind and don't play politics.

    Advice to Management

    Learn from other areas of the enterprise -- like IT, and take care of people who work hard and don't play politics.


  10. Helpful (5)

    "No longer able to recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Agent in Colorado Springs, CO
    Former Employee - Insurance Agent in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at USAA full-time (More than 8 years)

    Pros

    It's a job with benefits.

    Cons

    Since Joe Robles retired, and Stuart Parker came on board, The company has gone downhill. Hardcore sales of unnecessary products to members (Yes, PFC Smith, you do need umbrella coverage and VPP policies for the expensive jewelry you do not have!), scripted everything (Mr. Member, have I done everything in my power to give you excellent customer service today?), and ridiculous micromanaging (if you take more than seven minutes for a bathroom break, your manager will require you to take PTO), and daily IT issues unlike any company I know- I could go on, but this company has gone down hill so quickly. Compensation remains low versus other companies, even as the upper management makes more than comparable companies.

    Advice to Management

    Change.


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