USAA Reviews

Updated Jun 1, 2020

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3.6
66%
Recommend to a Friend
86%
Approve of CEO
USAA CEO Wayne Peacock
Wayne Peacock
36 Ratings
Pros
Cons
  • "USAA poorly vets their call center contractors(in 365 reviews)

  • "USAA has many former military ppl(in 129 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (4)

    "Really great place to work."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Developer in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time for more than 3 years

    Pros

    Amazing corporate culture, very mission driven.

    Cons

    Maybe too slow to make decision.

    USAA2019-09-18
  2. "Awesome place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Auto Claims Adjuster in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time for more than a year

    Pros

    Benefits/Bonus, Opportunity for growth, management, culture, facilities

    Cons

    Volume of work but that's to be expected anyway and is graded fairly

    Continue reading
    USAA2019-12-04
  3. "Great company with a lot of growing pains."

    4.0
    Former Employee - Financial Analyst in San Antonio, TX

    I worked at USAA full-time

    Pros

    Compensation, time off, and work/life balance.

    Cons

    Location and lack of agility.

    USAA2020-05-26
  4. Helpful (5)

    "Overall, great company to work for"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer I in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time for less than a year

    Pros

    1. Yearly bonus that is 10% of salary; not guaranteed but Board votes to award it yearly quite regularly. 2. If you work at HQ on Fredericksburg Rd., there are cafeterias, etc. Bit pricey though but food quality is generally good. 3. High job security, eg, no layoffs due to covid-19.

    Cons

    1. USAA has many former military ppl. They bring that culture in w/ them. One big issue and they acknowledge it is ppl seem reticent to deliver bad news to or dissent much w/ their superiors. This leads to blunders and lost opportuities at times. 2. Promotions/raises based less on competence and more on seniority, like the military, though by and large the mgt. is competent. 3. They are top-heavy with a low mgr-to-worker ratio. This can create a lot of politics in some cases and the bureacracy and sandbox issues can be outsized.

    Continue reading
    USAA2020-05-10
  5. "Director, IT Security Systems and Operations"

    5.0
    Former Employee - Director, Information Technology and Operations 

    I worked at USAA full-time

    Pros

    Challenging, and room for growth.

    Cons

    An IT staff was required instead of one person

    USAA2020-05-22
  6. "The promised land."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at USAA full-time for less than a year

    Pros

    Work life balance, best salary in industry, well developed teams, and great benefits.

    Cons

    Things move pretty slowly usually.

    USAA2020-05-21
  7. "Overall review"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at USAA full-time for more than 10 years

    Pros

    Great benefits, pay was good, the people were awesome

    Cons

    Too much change simply for change. Heavy emphasis on sales although the employees were not sales people. Entirely too much tracking on everything that one does when working.

    Continue reading
    USAA2020-06-02
  8. Helpful (1)

    "Overall good place for a long term career"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer-I in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time for more than 5 years

    Pros

    * Handled COVID-19 in an extremely positive way. Made sure employees were taken care of as a top priority. * Good benefits. 8% 401k match, health, etc...

    Cons

    * The salary is a bit lower than you'd expect with similar tech jobs, although they do make up for this with workplace flexibility. I hear this varies by team. * Large corporate atmosphere, for better or worse.

    USAA2020-05-12
  9. "Great company, not so great work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Member Solutions Associate in Tampa, FL
    Positive Outlook

    I worked at USAA full-time for more than a year

    Pros

    Amazing benefits and if you get the right manager, a fantastic experience with your team

    Cons

    It's a call center. Most calls were great, a little less than half were complex problems that involved multiple hands that you have to catch up to speed on and fix. Until you become a Specialist, which could take up to a year, you will not have two days off in a row unless you work a 4 day 10 hr shift or there is a holiday, and the 10 hr shifts were killer.

    Continue reading
    USAA2020-05-28
  10. "Advice Department Gone - Position No Longer Applicable"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Financial Advisor in San Antonio, TX
    Recommends
    Neutral Outlook

    I worked at USAA full-time for more than 5 years

    Pros

    GREAT benefits! Amazing culture! Outstanding facilities!

    Cons

    Low starting pay compared with industry average for Financial Advisor- that was balanced by strong job security though

    Continue reading
    USAA2020-05-13
Found 2927 reviews
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