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USAA Reviews
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Full-timePart-timeApprove of CEO
Stuart Parker
769 Ratings
Pros
Work-life balance is the best I've seen (in 142 reviews)
Great company with great benefits (in 448 reviews)
Cons
The call center environment can bring stress when it is super busy (in 302 reviews)
Work life balance is a little lacking (in 72 reviews)
Helpful (2)
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"Plenty of opportunity"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at USAA full-time (More than a year)
Pros
The company continues to grow which allows new opportunities, whether within your current area of work or another if you’re willing to make a change. I have been with the company a little over 2 years now and have had a great experience with my peers and managers. Each manager that I have has cared not only about success, but about my career goals.
Great benefits, annual bonus, and not every job has a sales vibe to it. Lots of opportunity to work from home as well.Cons
The call center environment can bring stress when it is super busy. Base pay may not be as much as other jobs.
USAA 2018-04-23 13:29 PDT![USAA Logo]()
"Great Company"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookI have been working at USAA full-time
Pros
Excellent benefits, bonuses and culture.
Cons
Sometimes get too caught up with red tape and niceties as opposed to getting the job done.
Advice to Management
Balance internal staff with bringing in external staff to ensure continued trajectory of culture.
USAA 2018-05-23 09:09 PDT![USAA Logo]()
"claims"
StarStarStarStarStarI worked at USAA full-time
Pros
Good benefits, good facilities,
Cons
No negatives in my opinion
USAA 2018-05-21 05:46 PDT![USAA Logo]()
"Great benefits"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookNo opinion of CEOI have been working at USAA full-time
Pros
Benefits- including subsidized meals if you choose healthier options. Room to grow and explore other areas of the company if your position isn't totally right for you.
Cons
Very large company- can feel like the some areas don't talk to others at times.
USAA 2018-05-20 15:57 PDTHelpful (1)
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"Great company with some flaws"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I worked at USAA full-time (More than a year)
Pros
-company benefits
-great employee relationships
-great opportunities for advancementCons
-work load was heavy
-lots of phone calls
-direct management not overly supportive of work/home life balanceAdvice to Management
Do what you can to retain good employees. Be understanding of military spouses whose active duty significant others have extensive travel commitments that may overlap with normal working hours and conflict with other obligations.
USAA 2018-05-18 10:32 PDT![USAA Logo]()
"Great company"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at USAA full-time
Pros
Great company with great benefits
Cons
Sometimes ineffective management and management styles are allowed to remain in place.
USAA 2018-05-19 10:15 PDTHelpful (1)
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"Financial Advisor"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendPositive OutlookNo opinion of CEOPros
Great benefits and reasonable pay
Cons
Metrics. More important to stick to a script and do a call in under 7 minutes than to build relationships with the members
USAA 2018-05-15 10:55 PDT![USAA Logo]()
"manager business intelligence analyst"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at USAA full-time (More than 10 years)
Pros
work flex, career opportunities, great customers
Cons
mediocre compensation, executive politics, limited recognition
Advice to Management
open up your appreciation budget and get personal.
USAA 2018-05-17 13:42 PDT![USAA Logo]()
"Specialized Investment Service"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookNo opinion of CEOI have been working at USAA full-time (More than a year)
Pros
Great Work Environment, benefits, work life balance and mission.
Cons
Outdated service infrastructure. Not challenging work. Goals tend to change when they are easily being reached.
Advice to Management
Need to make sweeping changes to prepare for the future not patch work to catch up with the industry or else USAA will always be behind.
USAA 2018-05-17 12:35 PDT![USAA Logo]()
"Auto adjuster"
StarStarStarStarStarI worked at USAA full-time
Pros
Great work environment, benefits, training.
Cons
Favors ex military to much
Advice to Management
Open opportunities to all
USAA 2018-05-16 07:03 PDT
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