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USAA Reviews
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Stuart Parker
947 Ratings
Pros
"They 100% support work/life balance" (in 151 reviews)
"Great benefits and good management" (in 483 reviews)
Cons
"Working in the call center areas can be exhausting" (in 327 reviews)
"Work life balance is a little lacking" (in 77 reviews)
- Featured Review
Helpful (26)
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"Unbeatable corporate culture. Good pay. Great benefits."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at USAA full-time (More than 8 years)
Pros
EVERYTHING ties to the mission statement. Everything. Usaa has an amazing chemistry and awesome corporate culture that are truly irreplicable.
Benefits are excellent including a sizable annual bonus for all employees, free gym and onsite clinics, 1:1 401k matching up to 8%, education card to pay for education expenses, and the list goes on...Cons
It can be a challenge to “get off the phones” but at the same time qualified, dedicated employees will find their place within the organization. And hey it beats the alternative.
Advice to Management
Let employees do what the do best every day-take care of the members. Continue to encourage development and help employees find their calling within USAA.
USAA 2018-09-20 15:28 PDT ![USAA Logo]()
"USAA"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at USAA full-time (More than 3 years)
Pros
Great benefits
401K 8% match on day one
Time off
Yearly Bonus IncentivesCons
Technologies are up to date
USAA 2019-03-22 07:41 PDT![USAA Logo]()
"USAA is strict but rewarding"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at USAA full-time (Less than a year)
Pros
Great pay working as a third party rep
Cons
Restrictive work environment, seems slightly outdated with it's training material
USAA 2019-03-23 04:26 PDT![USAA Logo]()
"Good company to work for"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookI worked at USAA full-time (More than 10 years)
Pros
Great benefits, company 401k matching
Cons
Metrics are sometimes unattainable
USAA 2019-03-20 11:37 PDT![USAA Logo]()
"Good Company, Crippling Workload"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookApproves of CEOI worked at USAA full-time (More than a year)
Pros
Tuition Assistance, Benefits, PTO, Culture
Cons
Large workload, unprofessional management, no time between calls
USAA 2019-03-18 12:35 PDT![USAA Logo]()
"Investment support services for the USAA Wealth Management group"
StarStarStarStarStarI have been working at USAA full-time (More than 3 years)
Pros
Amazing benefits: 401k matching 8%, ton of PTO even starting out and it rolls over to keep accumulating, corporate parties and big events typically paid for year round, work at home opportunities, annual bonus, decent base pay
Cons
Taking back to back phone calls is tough, it can be very challenging to move within the company because it’s extremely competitive and more about who you know than what qualifications you have, typical workplace politics within a big company so there is some dysfunction within working groups to keep processes fluid and things are constantly changing
Advice to Management
Stay involved, don’t forget that you’re here for the lower level employees to be a voice and an advocate, not a dictator or superior to those around you. Stay in tune with the pulse of your people, if you’re not, you’re missing an invaluable insight to what really goes on with the heartbeat of the company.
USAA 2019-03-18 20:27 PDT![USAA Logo]()
"Member Focused, Fair, Military Culture of Team."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at USAA full-time (Less than a year)
Pros
Salaries are fair, benefits are excellent. The 401K is outstanding. The pressure is positive in my area, expectations are clear. There is no back stabbing of which I am aware. There is a military culture of team, team focus on member service. The leaders and managers solve problems, they do not make them bigger. I look forward to going to work each day. You can periodically work from home in my group; that is not true for all.
Cons
The initial salaries and increases are typical of large corporations. The younger developers will move on to higher paying positions when their pay increases drop below market. The benefits will not be of importance to them. Outsiders can come in with higher packages than those who have grown up through the USAA system. I am one of those.
Advice to Management
It is difficult to grow your own. I am aware that the current CEO came from the bottom up. Bringing new ideas requires in many cases bringing in outside expertise. You all in the upper echelons have a tough one.
USAA 2019-03-16 15:44 PDT![USAA Logo]()
"Best Employer"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at USAA full-time
Pros
Benefits, people, work. Best health insurance and paid time off.
Cons
Overwhelming workload. Not enough people to split the work.
USAA 2019-03-13 13:46 PDT![USAA Logo]()
"Excellent Company"
StarStarStarStarStarRecommendsPositive OutlookApproves of CEOI worked at USAA full-time (More than 3 years)
Pros
Great on-boarding process. Excellent training
Cons
You have to stay in the same position for a specific timeframe before being allowed to get promoted or move into a differrent position.
USAA 2019-03-12 12:45 PDT![USAA Logo]()
"Wonderful Company"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at USAA full-time (More than a year)
Pros
Their standards are high. In quality, service, vision, and execution. Not without challenges, but certainly the best.
Cons
Lots of shifts in work. Have to stay in front of the changes as best as possible.
Advice to Management
1000 thank yous for taking care of me and my family for years and years to come.
USAA 2019-03-12 13:40 PDT
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