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USAA Reviews
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Full-timePart-timeApprove of CEO
Stuart Parker
547 Ratings
Pros
They encourage work life balance (in 123 reviews)
Great benefits and match program (in 387 reviews)
Cons
call center work load is extremely heavy (in 256 reviews)
Long work hours, work life balance is said but not truly giving consideration (in 60 reviews)
Helpful (30)
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"Call center sucks"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsApproves of CEOI worked at USAA full-time (More than 3 years)
Pros
Great pay, great benefits, huge bonuses, good culture.
Cons
Majority of jobs there are in the call center which is miserable. Many employees struggle with anxiety and depression because of it. very micromanaged. Extremely hard to promote out of the call center once they get you trapped in it.
USAA 2017-06-20 15:27 PDTHelpful (10)
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"Executive Director"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at USAA full-time (More than 8 years)
Pros
Great mission, core values and culture creating a top notch organization. Pay very well in comparison to industry. Yearly Xmas and performance bonuses. Casual dress code everyday. USAA is a great company!
Cons
Extreme pressure to perform well with little tolerance for failure. Consistent re-organizations with many high tenured employees/management for some reason being affected more. New leadership having employees re-post for their jobs.
Advice to Management
Walk the talk, don't say failure is a part of learning and then punish employee. Although reorganizations are part of every company it appears to be to prevalent at USAA. Appreciate employees with tenure that have maintained the culture rather than outsourcing or layoffs. The environment is changing so quickly the infrastructure cannot keep up especially as tenured employees retire or get restructured out.
USAA 2017-07-29 10:29 PDT![USAA Logo]()
"Member Solutions Senior Specialist"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at USAA full-time
Pros
Great time off and salary
Cons
Call center environment can be a burden
USAA 2017-08-18 14:50 PDT![USAA Logo]()
"Great company and lots of opportunity!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at USAA full-time (More than 10 years)
Pros
Employee centric with many health benefits offered
Annual Bonus
Opportunity for advancement or job placement changeCons
Networking is a MUST for any promotion or job change
Advice to Management
Continue to offer rotational positions that allow employees to develop new skills and provide greater opportunities to utilize strengths.
USAA 2017-08-15 15:53 PDT![USAA Logo]()
"Amazing company"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at USAA full-time (More than 5 years)
Pros
Outstanding company to work with. Great values. Honest. Respectful. Diverse. Inclusive while sharing time honored values of the members we serve.
Cons
Things work too slow. Please, speed it up. Too much of a lack of leaders not wanting to be accountable and make a decision so they push it over the fence.
Advice to Management
Empower your bright minds and push appropriate decision making to lower and appropriate levels.
USAA 2017-08-14 23:28 PDT![USAA Logo]()
"Msr"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at USAA full-time (More than 10 years)
Pros
Great company. Bonuses, benefits day.1, opportunity to promote. Love the managers and working for a company that cares about you.
Cons
There are.no cons except if you don't.like being on the phones this is not the job for you
USAA 2017-08-14 00:58 PDT![USAA Logo]()
"Property Adjuster III"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at USAA (Less than a year)
Pros
Always something different, good hours and coworkers
Cons
Weekend rotation, but able to rotate or take time off so not too bad
USAA 2017-08-12 17:52 PDTPros
I've always work in manufacturing, production quality , I believe companies is only as good as the people who run it.
Cons
Constructive criticism, but I know that some ways are better than others listen to your workers ask them what they want and need try to meet them half way
Advice to Management
We are all people but different in a lot of ways open your mind with suggestions your workers may have
USAA 2017-08-13 04:36 PDTHelpful (1)
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"USAA"
StarStarStarStarStarRecommendsPositive OutlookNo opinion of CEOI have been working at USAA full-time
Pros
Great benefits, especially 401K.
Cons
Sometimes they can be outdated on their processes.
USAA 2017-08-07 17:50 PDT![USAA Logo]()
"Mortgage Loan Processor"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at USAA full-time (More than 3 years)
Pros
Benefits, training, support while learning, fun activities, game days, contests, volunteer opportunities
Cons
High expectations. Poor work/life balance
Advice to Management
Allows
USAA 2017-08-10 07:53 PDT
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