USAA Reviews | Glassdoor

USAA Reviews

Updated February 21, 2017
1,746 reviews

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Full-time Part-time

3.6
Star Star Star Star Star
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Stuart Parker
408 Ratings

1,746 Employee Reviews

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Pros
Cons
  • Growth opportunities outside of call center environment are limited unless in Texas headquarters (in 232 reviews)

  • Long work hours, work life balance is said but not truly giving consideration (in 53 reviews)

More Pros and Cons

  1. "Good company but micromanagers abound"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at USAA full-time (More than 10 years)

    Pros

    Good benefits and facilities for this area, holiday bonus in December, performance bonus in February

    Cons

    IT Managers need to endeavor to understand their employees' jobs before attempting to micromanage every single process

    Advice to Management

    Let your people do their work and listen to them when they try to give you feedback


  2. "Insurance Account Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great support, decent pay, great benifits

    Cons

    spend much time on the phone

    Advice to Management

    stand up desks


  3. "My own experience."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 5 years)

    Pros

    Yearly Bonuses are great and helpful.

    Cons

    Too much red tape. Too much exterior hiring of leadership which is affecting the culture.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (14)

    "Stayed many years but then their priorities changed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Representative in Colorado Springs, CO
    Former Employee - Financial Representative in Colorado Springs, CO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at USAA full-time (More than 3 years)

    Pros

    Great training, bonuses, ergo desks and Evaluations, the best for serving the military and their families.

    Cons

    They DO NOT care about you as an individual, it's all about the bottom line. The managers are all taught to say they do but they don't. Burnout cones quickly, constantly tied to your phone, way to much preferential treatment. Career opportunities for a select few only.

    Advice to Management

    Stop sounding generic, be consistent across all lines with mgmt styles, stop playing favorites.


  6. Helpful (1)

    "Associate Claims Adjuster"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Claims Adjuster in Colorado Springs, CO
    Former Employee - Associate Claims Adjuster in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA (More than a year)

    Pros

    Excellent company to work for!

    Cons

    High volume of calls and work load.


  7. "Customer representative in insurance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Account Representative in San Antonio, TX
    Former Employee - Customer Account Representative in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA (More than 3 years)

    Pros

    Great company to work for with lots of benefits like tuition reimbursement and matching 401k

    Cons

    Lots of time on the phone and short breaks

    Advice to Management

    It would be great to have stretch breaks


  8. "Such a great place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer III in San Antonio, TX
    Current Employee - Network Engineer III in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than a year)

    Pros

    USAA is truely one of the best places to work in IT. They really strive for a work life balance. USAA truely wants employees to be physically, financially, and emotionally healthy. The company does what is right, not just what makes money. Giving back to the community is very much encouraged. Management strives to advance the careers of their employees. Every day I love going to work, or working from home.

    Cons

    It's a very large company at the home office. Getting to know people and network can be a challenge.

    Advice to Management

    Provide the same benefits/environment to those that have to leave the home office to work else where in San Antonio.


  9. "Senior Real Estate Processor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Real Estate Processor in Phoenix, AZ
    Current Employee - Senior Real Estate Processor in Phoenix, AZ

    I have been working at USAA full-time

    Pros

    Employment with a purpose for all members

    Cons

    There are no cons to be seen yet


  10. "Auto Adusjter III"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time (More than a year)

    Pros

    Great benefits, great work/life balance, great bonuses, plenty of room for growth within the company!

    Cons

    I do not have anything negative to say about this employer. If I lived closer to one of their offices I would still work there!


  11. "Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at USAA full-time

    Pros

    Bonus, overtime, job perks, lots of company events

    Cons

    A lot of back stabbing, hard to move around from call center



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