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USAA Reviews
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Full-timePart-timeApprove of CEO
Stuart Parker
828 Ratings
Pros
"They 100% support work/life balance" (in 147 reviews)
"Great company with great benefits" (in 457 reviews)
Cons
"The call center environment can bring stress when it is super busy" (in 309 reviews)
"Work life balance is a little lacking" (in 75 reviews)
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"Deicison Science Analyst"
StarStarStarStarStarPros
Very cool place to work for
Cons
Things take time to be implemented
USAA 2018-08-20 17:12 PDT![USAA Logo]()
"Business Operations Analyst"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOPros
Great company to work at, very supportive management and leadership team. Very focused on helping you grow and develop in your career
Cons
The office aesthetics is a bit drab and quite uninviting. It doesn't look modern, which is understandable as there a lot of legacy employees that have been there 30-10years and in some cases even more
Advice to Management
Work on creating better office ambience through inviting aesthetics
USAA 2018-09-18 20:21 PDT![USAA Logo]()
"User Experience Designer II"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at USAA full-time (More than a year)
Pros
It all depends on your department + manager, for me USAA is a wonderful environment. You get out what you put in, lots of opportunity to grow and network. Lots of full time employee perks and incentives. Multiple cafeterias, food vendors, retail kiosks and on campus activities.
Cons
Your normal tensions between departments, who decides what, how and when and budgets. But even then, that boils down to relationships, building a common ground and understanding.
Advice to Management
The world doesn't and shouldn't fall on your shoulders alone, delegate and leverage the experiences of your team.
USAA 2018-09-19 05:49 PDT![USAA Logo]()
"Director"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at USAA full-time (More than 10 years)
Pros
Excellent employee benefits And positive productive work environment
Cons
Somewhat difficult to gain employment but once you’re in you’re never leave
Advice to Management
Always make sure the employees are the main focus
USAA 2018-09-19 06:29 PDT![USAA Logo]()
"Trainer"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at USAA full-time (More than 8 years)
Pros
Culture, benefits, Great co-workers, detailed training
Cons
IT systems let employees down when they are interfacing with customers
Advice to Management
Buy some top notch IT systems
USAA 2018-09-16 18:04 PDTHelpful (2)
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"Great company!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at USAA full-time (More than 3 years)
Pros
USAA really cares about its members and employees. I was trained as an auto and property insurance agent and felt good helping military members and their families. USAA hires a lot of veterans. I was there four years and every year, we got an extra paycheck (extra 80 hours) for a Christmas bonus and a bonus in February. Usually that one was 16-18%. The benefits are great, including up to $10k a year for almost any degree (they even opened it up to degrees that don't apply to the company, like nursing). The management was generally very helpful and wanted us to learn and be independent. The executive leadership was approachable and usually friendly. My teammates were great; we held potlucks and other team events. Every holiday calls for decorations and birthdays were celebrated. It was really a fun work environment.
Cons
It's a call center - you will be tied to your desk with a headset all day except for two twenty-minute breaks, a 35-minute lunch, and once a week one-hour team meetings. It's also difficult to move to other areas because your competition is other great candidates also trying to get off the phones.
USAA 2018-09-11 07:07 PDT![USAA Logo]()
"Non Injury Claims Adjuster"
StarStarStarStarStarI worked at USAA full-time
Pros
Good benefits, onsite amenities, yearly bonus
Cons
Very busy call center, your career is based off metrics and office politics
USAA 2018-09-16 14:00 PDT![USAA Logo]()
"Great Company!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at USAA full-time (More than a year)
Pros
Benefits are amazing. Many career paths are available. Overall great company to work for.
Cons
Like many companies it all depends on where you land and the leaders in the area.
USAA 2018-09-13 13:11 PDT![USAA Logo]()
"Great Bnefits"
StarStarStarStarStarI have been working at USAA full-time
Pros
Place you can retire with awesome benefits
Cons
very political to move up
USAA 2018-09-12 13:09 PDT![USAA Logo]()
"Great Company"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I worked at USAA full-time
Pros
Training, Facilities, benefits, bonus and location
Cons
Call center environment and shift tenure
Advice to Management
N/A
USAA 2018-09-11 10:36 PDT
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