USAA Reviews | Glassdoor

USAA Reviews

Updated August 18, 2017
1,931 reviews

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3.7
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Stuart Parker
547 Ratings

1,931 Employee Reviews

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Pros
Cons
  • call center work load is extremely heavy (in 256 reviews)

  • Long work hours, work life balance is said but not truly giving consideration (in 60 reviews)

More Pros and Cons

  1. Helpful (30)

    "Call center sucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Specialist in Phoenix, AZ
    Former Employee - Senior Specialist in Phoenix, AZ
    Recommends
    Approves of CEO

    I worked at USAA full-time (More than 3 years)

    Pros

    Great pay, great benefits, huge bonuses, good culture.

    Cons

    Majority of jobs there are in the call center which is miserable. Many employees struggle with anxiety and depression because of it. very micromanaged. Extremely hard to promote out of the call center once they get you trapped in it.


  2. Helpful (10)

    "Executive Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Director in San Antonio, TX
    Former Employee - Executive Director in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time (More than 8 years)

    Pros

    Great mission, core values and culture creating a top notch organization. Pay very well in comparison to industry. Yearly Xmas and performance bonuses. Casual dress code everyday. USAA is a great company!

    Cons

    Extreme pressure to perform well with little tolerance for failure. Consistent re-organizations with many high tenured employees/management for some reason being affected more. New leadership having employees re-post for their jobs.

    Advice to Management

    Walk the talk, don't say failure is a part of learning and then punish employee. Although reorganizations are part of every company it appears to be to prevalent at USAA. Appreciate employees with tenure that have maintained the culture rather than outsourcing or layoffs. The environment is changing so quickly the infrastructure cannot keep up especially as tenured employees retire or get restructured out.

  3. "Member Solutions Senior Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time

    Pros

    Great time off and salary

    Cons

    Call center environment can be a burden


  4. "Great company and lots of opportunity!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in Phoenix, AZ
    Current Employee - Data Analyst in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 10 years)

    Pros

    Employee centric with many health benefits offered
    Annual Bonus
    Opportunity for advancement or job placement change

    Cons

    Networking is a MUST for any promotion or job change

    Advice to Management

    Continue to offer rotational positions that allow employees to develop new skills and provide greater opportunities to utilize strengths.


  5. "Amazing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in San Antonio, TX
    Current Employee - Senior Project Manager in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 5 years)

    Pros

    Outstanding company to work with. Great values. Honest. Respectful. Diverse. Inclusive while sharing time honored values of the members we serve.

    Cons

    Things work too slow. Please, speed it up. Too much of a lack of leaders not wanting to be accountable and make a decision so they push it over the fence.

    Advice to Management

    Empower your bright minds and push appropriate decision making to lower and appropriate levels.


  6. "Msr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Msr in Phoenix, AZ
    Current Employee - Msr in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 10 years)

    Pros

    Great company. Bonuses, benefits day.1, opportunity to promote. Love the managers and working for a company that cares about you.

    Cons

    There are.no cons except if you don't.like being on the phones this is not the job for you


  7. "Property Adjuster III"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Adjuster III in Phoenix, AZ
    Current Employee - Property Adjuster III in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA (Less than a year)

    Pros

    Always something different, good hours and coworkers

    Cons

    Weekend rotation, but able to rotate or take time off so not too bad

  8. "I work for a manufacturing company I believe safety and quality are the best standards"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    I've always work in manufacturing, production quality , I believe companies is only as good as the people who run it.

    Cons

    Constructive criticism, but I know that some ways are better than others listen to your workers ask them what they want and need try to meet them half way

    Advice to Management

    We are all people but different in a lot of ways open your mind with suggestions your workers may have


  9. Helpful (1)

    "USAA"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at USAA full-time

    Pros

    Great benefits, especially 401K.

    Cons

    Sometimes they can be outdated on their processes.


  10. "Mortgage Loan Processor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 3 years)

    Pros

    Benefits, training, support while learning, fun activities, game days, contests, volunteer opportunities

    Cons

    High expectations. Poor work/life balance

    Advice to Management

    Allows


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