USAA Reviews | Glassdoor

USAA Reviews

Updated January 12, 2019
2,455 reviews

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3.6
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USAA CEO Stuart Parker
Stuart Parker
894 Ratings

Employee Reviews

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Pros
Cons
  • "I was started off at base pay even with having ample call center experience" (in 321 reviews)

  • "Work life balance is a little lacking" (in 76 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (9)

    "Unbeatable corporate culture. Good pay. Great benefits."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Advisor in San Antonio, TX
    Current Employee - Business Advisor in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 8 years)

    Pros

    EVERYTHING ties to the mission statement. Everything. Usaa has an amazing chemistry and awesome corporate culture that are truly irreplicable.

    Benefits are excellent including a sizable annual bonus for all employees, free gym and onsite clinics, 1:1 401k matching up to 8%, education card to pay for education expenses, and the list goes on...

    Cons

    It can be a challenge to “get off the phones” but at the same time qualified, dedicated employees will find their place within the organization. And hey it beats the alternative.

    Advice to Management

    Let employees do what the do best every day-take care of the members. Continue to encourage development and help employees find their calling within USAA.


  2. "Claims Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Manager in Phoenix, AZ
    Current Employee - Claims Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 5 years)

    Pros

    The benefits are truly amazing.

    Cons

    It is competitive for promotions.

  3. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time (More than a year)

    Pros

    The company culture was great. The benefits are among the best.

    Cons

    Not enough time to thoroughly investigate claims.

    Advice to Management

    Keep supporting your workers on the floor.


  4. "A company worth working for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time (More than a year)

    Pros

    It is an amazing company

    Cons

    Not a lot of room for growth


  5. "Amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (Less than a year)

    Pros

    Culture is amazing. Dress code is casual for employees that aren't customer facing. Benefits are amazing. The home office is gigantic and has multiple cafeterias (Wendy's, Subway, Chick-Fil-A, and 3 Starbucks all inside). So large of an organization there is lots of ability to move elsewhere.

    Cons

    The showers in both gyms onsite are old and in need of updating. Seriously, that's all I can think of, because this place blows away every other place I've ever worked.

    Advice to Management

    Keep up the great work. USAA is an amazing place to work.


  6. "Good overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Specialist in San Antonio, TX
    Current Employee - Insurance Specialist in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than a year)

    Pros

    I like that it’s a comfortable place to work it’s not cut throat like most companies . Very flexible with time and very virtuous towards food and potlucks , nice gym nice work space good food love the food lol , very relaxing environment. It beats every company I’ve worked for by far

    Cons

    Not anything that bad to be honest , if you have a negative mindset your not going to advance , employees at usaa complain about first world work problems like it’s ridiculous ,

    Advice to Management

    Don’t play favorites haven’t seen it but I’ve heard from other employees


  7. "Incredible Company with Incredible Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Relationship Specialist in Tampa, FL
    Current Employee - Member Relationship Specialist in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 3 years)

    Pros

    The company matches your 401k contributions up to 8%, they will pay for any degree from any school, they offer 3 months of paid time off for maternity and paternity leave.

    Cons

    There are none that I can think of.

  8. Helpful (1)

    "Hlcc"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Msr in Uniontown, PA
    Current Employee - Msr in Uniontown, PA
    Doesn't Recommend

    I have been working at USAA full-time (More than 3 years)

    Pros

    Love my job enjoy working with military members and helping them

    Cons

    Dont like the way things are handled with management. Dont appreciate all the cursing. Dont think its professional to use f word when answering or talking to a employee

    Advice to Management

    Learn how to care for employees and dont treat them like children.


  9. "Sales and numbers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at USAA full-time

    Pros

    Retirement and health benefits are great.

    Cons

    Number of referrals outweigh member's needs

    Advice to Management

    Offer products that members wants.


  10. "Insurance Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Specialist in San Antonio, TX
    Current Employee - Insurance Specialist in San Antonio, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at USAA full-time (Less than a year)

    Pros

    Great Benefits
    February and December Bonus
    Great Volunteer Opportunities

    Cons

    - I was started off at base pay even with having ample call center experience. The hiring manager would not budge on increasing it. I then found out that multiple teammates of mine that had little to no job experience were starting out 18+ an hour. There's just a little inconsistency in the hiring process that needs to be fixed.

    Very little room for growth. They want you to be certified in almost every type of insurance they have before you can move around to different departments and each training session is set almost 1yr apart before learning the next insurance.

    A lot of superiority complexed members that talk down to you because they're tenured or served in the military.

    Advice to Management

    Management is very transparent and very helpful.