USAA Reviews | Glassdoor

USAA Reviews

Updated November 13, 2018
2,403 reviews

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3.6
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USAA CEO Stuart Parker
Stuart Parker
862 Ratings

2,403 Employee Reviews

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Pros
Cons
  • "The call center environment can bring stress when it is super busy" (in 316 reviews)

  • "Work life balance is a little lacking" (in 76 reviews)

More Pros and Cons

  1. Helpful (1)

    "I’ve had a great experience with this company. Very ethical and true to their mission"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Agile Coach in San Antonio, TX
    Current Employee - Lead Agile Coach in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA (More than 5 years)

    Pros

    Great people, benefits and bonuses. Very flexible and fair and honest

    Cons

    I wish they would switch the Macintosh :-)


  2. Helpful (6)

    "Missing Joe Robles but still a great company in most areas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Underwriter in San Antonio, TX
    Current Employee - Mortgage Underwriter in San Antonio, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at USAA full-time (More than 5 years)

    Pros

    Great benefits aimed to support work-life balance. The Mission Statement still means something and those employees who help maintain the culture of Unity that Joe Robles fostered are what make the company great.

    Cons

    Totally depends on your area to how managers/schedules impact work-life balance. Due to lots of tenured employees, promotions are hard to come by and sadly there is still an obvious glass ceiling for women. Diversity almost to a point that it negates itself by too much political correctness and over-compensating public relations within the company. Lots of leadership being brought in from competitors who just don't fit the USAA culture that was working before.

    Advice to Management

    Don't forget that we are not like other companies we compete against. Top leadership seems to be being saturated with great people who do not have the USAA Mission engrained in their work ethic -- that's a mistake that will hurt in the long run. Listen to the front line employees more. We aren't just employees, we are members.

  3. Helpful (1)

    "Compliance Advisor"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time

    Pros

    The company offers great benefits.

    Cons

    There is a lot of red tape and bureaucracy to get things done.


  4. Helpful (3)

    "Financial Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Advisor in Phoenix, AZ
    Current Employee - Financial Advisor in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 3 years)

    Pros

    Benefits, Great 401k 8% match, excellent health, vision, and dental. Compensation is good could be better could also be worse.

    Cons

    Culture. They say they are a company that cares about deepening relationships but the role is sales based without commission. Metrics for promotion change every year no consistency. Very much a drink the kool-aid type of place. Management can be good depending on their style and most people are very fake in their personalities.


  5. "Attorney"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Attorney
    Current Employee - Attorney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA (Less than a year)

    Pros

    Pay and benefits, upwards mobility

    Cons

    None for me at the moment


  6. "Property Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Claims Adjuster in Colorado Springs, CO
    Current Employee - Property Claims Adjuster in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 5 years)

    Pros

    benefits, facilities, on site gym, on site day care, cafeteria.

    Cons

    call center, some management show favoritism. It's ran like a kindergarten, ribbons, snack cart, balloons during MSR appreciation week.

    Advice to Management

    Treat people like adults and they'll work their buts off for you.


  7. Helpful (1)

    "Workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Awesome team members and manager.

    Cons

    Headquarter is too much like the military which try to dictate the design.

    Advice to Management

    Headquarter developer team need to know what is good design and open mind.

  8. Helpful (2)

    "Great Stuff Here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in San Antonio, TX
    Former Employee - Intern in San Antonio, TX

    I worked at USAA (Less than a year)

    Pros

    Dignity of work
    Let you do machine learning as an intern
    Many free services
    People are pleasant

    Cons

    Legacy software
    Have to pay for your coffee


  9. "Member relationship senior specialist."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 10 years)

    Pros

    Competitive pay, excellent 401k marching, excellent bonuses

    Cons

    Need to be able to handle stress and pressure to perform.


  10. "Great Job"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    everything is great, no issues.

    Cons

    Nothing has ever been an issue


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