Updated May 30, 2023
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Top Review Highlights by Sentiment
- "GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance" (in 1229 reviews)
- "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." (in 334 reviews)
- "Annual bonus (but it'd be nice to get that disbursed divided by your pay checks)" (in 243 reviews)
- "It values support of the military and allows for a great work life balance." (in 240 reviews)
- "Great for people who don't like to be busy and make a difference." (in 240 reviews)
- "There was poor management and it made for a hostile environment for some of us." (in 212 reviews)
- "Good managers are hard to come by" (in 198 reviews)
- "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." (in 96 reviews)
- "Lack of upper management following through on promises and changes." (in 64 reviews)
- "The hours are long and hard can not work from home like I originally wanted too would like to see" (in 36 reviews)
Ratings by Demographics
This rating reflects the overall rating of USAA and is not affected by filters.
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- Veteran Status
- Current Employee, more than 1 year★★★★★Featured Review
Great Company!Nov 2, 2022 - Talent Acquisition in Pasadena, CARecommendCEO ApprovalBusiness Outlook
Benefits are amazing and there is a strong culture. Real sense of pride working for the company and helping members of the military become financially secure.
Can be very stressful at times.
- Current Employee★★★★★
SoftwareMay 15, 2023 - Software Developers/Engineer in San Antonio, TXRecommendCEO ApprovalBusiness Outlook
Great benefits tuition reimbursement PTO
Constantly changing environment. leader ship is always changing.
- Current Employee, more than 1 year★★★★★
Great place to work. They really care about employees and lots of opportunities to grow.May 8, 2015 - Risk Analyst in San Antonio, TXRecommendCEO ApprovalBusiness Outlook
Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.
Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.
- Current Employee, less than 1 year★★★★★
Excellent place to work, great benefits and cultureDec 6, 2017 - SIU Investigator I With 25 Years Experience in San Antonio, TXRecommendCEO ApprovalBusiness Outlook
Excellent culture, honesty and devotion to members and employees. Incredible benefits and perks. Salary is average, but annual and Christmas bonus make it surpass competition. Excellent Veteran employment opportunity
IT. Remote employees/work at home/ often issues take many calls to resolve.Continue reading
- Current Employee, more than 10 years★★★★★
Great People, Not Great FlexibilityMay 30, 2023 - Business Advisor Lead in San Antonio, TXRecommendCEO ApprovalBusiness Outlook
Shared mission and team of dedicated professionals who care about each other and our members.
Hardly any flexibility in where you work. "Hybrid" roles are mandatory 4 days in the office and "remote" employees are mandatory 3 days in the office. If you miss a day for PTO, you have to make up your in-office days. The only exception for remote in office is if you are outside of a 60- yes I said 60-mile commute to the office. The only other remote exceptions are military or military spouse on orders outside the 60mile commutative distance or care for a family member on FMLA outside the 60 miles. Because 99% of all new portions are posted as in-office or hybrid, if you are remote there are virtually no options for you to advance.Continue reading
- Former Employee, more than 5 years★★★★★
Good for me but not for theeMay 30, 2023 - Anonymous Employee in San Antonio, TXRecommendCEO ApprovalBusiness Outlook
Paycheck was steady I learned new skills
The culture and morale went downhill rapidly in the last 1-1.5 years People afraid of layoffs no longer share knowledge, so teams are fragmented New platforms introduced without sufficient testing. Problems identified with new platforms are often left unresolved - finger pointing instead of teamwork. Layoffs place more workload on those remaining with little to no training Bonuses have been shrinking to the point they are almost non-existent Benefits are being reduced Pay is less than other employers in the industry. That was fine when you considered retirement, bonuses, and benefits. With those shrinking or going away, it's difficult to justify the pay. How do you pay an executive 157% increase between 2021 & 2022 - when 2022 was the first time EVER USAA showed a loss (to the tune of $1.3 BILLION) then turn around in 2023 and lay off hundreds of FTEs and a thousand Contractors to save money? Then, brag about how many you've hired so far in 2023 when you're laying people off?Continue reading
- Current Employee, more than 5 years★★★★★
USAA has Changed....Apr 27, 2023 - Analyst in Tampa, FLRecommendCEO ApprovalBusiness Outlook
Pay is decent for the local area. For the industry it's lower than average. The focus on work-life balance USED to make up for this but unfortunately it seems that's on it's way out... 401k match was good at around 8%. Had great management at the local levels - in my experience at least. Higher they are though, less so by far. Especially the top-most levels.
When I started here I loved it because USAA clearly valued their employees as human beings first and foremost and had a great work-life balance. That was then and this is now however...Over the past 1-1.5 years there has clearly been a big shift...rumors are that if you live within 60 miles of an office you will be forced to return to office 4x days a week and it will contribute to performance review...I couldn't imagine spending 1.5+ hours twice a day driving 60 miles into an office 4x days a week to then get online and join a zoom meeting because we never have in-person meetings in-office regardless... The worst part is during COVID and while we were remote our productivity was through the roof and awards continued to come in...makes 0 sense for them to do this...unless they are trying to thin the ranks and avoid paying severance o_0 Regardless, this company made it to the 100-year mark because of their long-term strategy and focus on members AND employees as human beings first and foremost....with their current short sighted focus on $$$$ I doubt we'll see it happen again.Continue reading
- Current Employee★★★★★
started great but has degraded in recent yearsMar 23, 2023 - Senior ManagerRecommendCEO ApprovalBusiness Outlook
Medical benefits Work at home feature Convenience of having a Starbucks and cafe when you are working int he building.
1. executive management. Usaa has hired in so many non-military execs from for-profit companies that its changed the culture of USAA. That is supported by the recent change in the mission statement. 2. uses the mission and core values as a marketing tool and not a fundamental root of the business anymore. 3. Non-executive management used to be highly regarded. Since they were on the front lines, they were involved in decision making which ultimately translated to benefits and growth for USAA and the Membership. Now decisions are made by remote Business Advisors who are not in touch with the reality for the membership or made by the method of hippo (highest paid persons opinion). And, they are are not the best Stewarts of the company as they do not have the exposure but go off very condensed and edited information that they receive. USAA has made changes to retirement plans and insurance subsidies to exclude many benefits for future and current retirees effective 2024.Continue reading
- Current Employee★★★★★
Good Company with Opportunities to ImproveMay 5, 2023 - DirectorRecommendCEO ApprovalBusiness Outlook
Great employees, good health benefits, ability to learn new skills, great mission
mandatory return to office 4 days per week (calling it hybrid when it is not)Continue reading
- Former Employee★★★★★
Great benefits, got old quickly.May 2, 2023 - Insurance Professional IIIRecommendCEO ApprovalBusiness Outlook
-Amazing benefits -Most of the superiors/teachers I had along the way were nice and understanding -Was remote, but there is a current option for hybrid it seems like -All your PTO is given to you up front
-Working a call-center type job being an insurance professional, you will get rude people -Calls are back to back in what seems like little to no break time at all between calls, and taking unscheduled break every now and then seemed like a horrible thing to do -You are always expected to of course offer them a product they don't have even if the call has no openings for you to do so -BIG THING: The CEO got on a live presentation and to make a long story short, told all USAA employees to not expect any growth in a remote position. I was working remote along with many others.
USAA Reviews FAQs
USAA has an overall rating of 3.5 out of 5, based on over 6,356 reviews left anonymously by employees. 58% of employees would recommend working at USAA to a friend and 47% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.
58% of USAA employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated USAA 3.4 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at USAA to be career development, culture, benefits and the cons to be senior leadership, management.