USAA Reviews | Glassdoor

USAA Reviews

Updated May 23, 2018
2,243 reviews

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3.7
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USAA CEO Stuart Parker
Stuart Parker
769 Ratings

2,243 Employee Reviews

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Pros
Cons
  • The call center environment can bring stress when it is super busy (in 302 reviews)

  • Work life balance is a little lacking (in 72 reviews)

More Pros and Cons

  1. Helpful (2)

    "Plenty of opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than a year)

    Pros

    The company continues to grow which allows new opportunities, whether within your current area of work or another if you’re willing to make a change. I have been with the company a little over 2 years now and have had a great experience with my peers and managers. Each manager that I have has cared not only about success, but about my career goals.
    Great benefits, annual bonus, and not every job has a sales vibe to it. Lots of opportunity to work from home as well.

    Cons

    The call center environment can bring stress when it is super busy. Base pay may not be as much as other jobs.


  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at USAA full-time

    Pros

    Excellent benefits, bonuses and culture.

    Cons

    Sometimes get too caught up with red tape and niceties as opposed to getting the job done.

    Advice to Management

    Balance internal staff with bringing in external staff to ensure continued trajectory of culture.

  3. "claims"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA full-time

    Pros

    Good benefits, good facilities,

    Cons

    No negatives in my opinion


  4. "Great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at USAA full-time

    Pros

    Benefits- including subsidized meals if you choose healthier options. Room to grow and explore other areas of the company if your position isn't totally right for you.

    Cons

    Very large company- can feel like the some areas don't talk to others at times.


  5. Helpful (1)

    "Great company with some flaws"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Injury Claims Adjuster
    Former Employee - Injury Claims Adjuster

    I worked at USAA full-time (More than a year)

    Pros

    -company benefits
    -great employee relationships
    -great opportunities for advancement

    Cons

    -work load was heavy
    -lots of phone calls
    -direct management not overly supportive of work/home life balance

    Advice to Management

    Do what you can to retain good employees. Be understanding of military spouses whose active duty significant others have extensive travel commitments that may overlap with normal working hours and conflict with other obligations.


  6. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA full-time

    Pros

    Great company with great benefits

    Cons

    Sometimes ineffective management and management styles are allowed to remain in place.


  7. Helpful (1)

    "Financial Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Great benefits and reasonable pay

    Cons

    Metrics. More important to stick to a script and do a call in under 7 minutes than to build relationships with the members

  8. "manager business intelligence analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager Business Intelligence Analyst Manager in San Antonio, TX
    Current Employee - Senior Manager Business Intelligence Analyst Manager in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 10 years)

    Pros

    work flex, career opportunities, great customers

    Cons

    mediocre compensation, executive politics, limited recognition

    Advice to Management

    open up your appreciation budget and get personal.


  9. "Specialized Investment Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specialized Investment Services
    Current Employee - Specialized Investment Services
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at USAA full-time (More than a year)

    Pros

    Great Work Environment, benefits, work life balance and mission.

    Cons

    Outdated service infrastructure. Not challenging work. Goals tend to change when they are easily being reached.

    Advice to Management

    Need to make sweeping changes to prepare for the future not patch work to catch up with the industry or else USAA will always be behind.


  10. "Auto adjuster"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA full-time

    Pros

    Great work environment, benefits, training.

    Cons

    Favors ex military to much

    Advice to Management

    Open opportunities to all


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