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USAA Reviews
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Stuart Parker
894 Ratings
Pros
"Work-life balance is the best I've seen" (in 149 reviews)
"Great company with great benefits" (in 474 reviews)
Cons
"I was started off at base pay even with having ample call center experience" (in 321 reviews)
"Work life balance is a little lacking" (in 76 reviews)
- Featured Review
Helpful (9)
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"Unbeatable corporate culture. Good pay. Great benefits."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at USAA full-time (More than 8 years)
Pros
EVERYTHING ties to the mission statement. Everything. Usaa has an amazing chemistry and awesome corporate culture that are truly irreplicable.
Benefits are excellent including a sizable annual bonus for all employees, free gym and onsite clinics, 1:1 401k matching up to 8%, education card to pay for education expenses, and the list goes on...Cons
It can be a challenge to “get off the phones” but at the same time qualified, dedicated employees will find their place within the organization. And hey it beats the alternative.
Advice to Management
Let employees do what the do best every day-take care of the members. Continue to encourage development and help employees find their calling within USAA.
USAA 2018-09-20 15:28 PDT ![USAA Logo]()
"Claims Manager"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at USAA full-time (More than 5 years)
Pros
The benefits are truly amazing.
Cons
It is competitive for promotions.
USAA 2019-01-10 19:55 PST![USAA Logo]()
"Great Company"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at USAA full-time (More than a year)
Pros
The company culture was great. The benefits are among the best.
Cons
Not enough time to thoroughly investigate claims.
Advice to Management
Keep supporting your workers on the floor.
USAA 2019-01-06 23:58 PST![USAA Logo]()
"A company worth working for"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at USAA full-time (More than a year)
Pros
It is an amazing company
Cons
Not a lot of room for growth
USAA 2019-01-04 11:08 PST![USAA Logo]()
"Amazing place to work"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at USAA full-time (Less than a year)
Pros
Culture is amazing. Dress code is casual for employees that aren't customer facing. Benefits are amazing. The home office is gigantic and has multiple cafeterias (Wendy's, Subway, Chick-Fil-A, and 3 Starbucks all inside). So large of an organization there is lots of ability to move elsewhere.
Cons
The showers in both gyms onsite are old and in need of updating. Seriously, that's all I can think of, because this place blows away every other place I've ever worked.
Advice to Management
Keep up the great work. USAA is an amazing place to work.
USAA 2019-01-04 11:36 PST![USAA Logo]()
"Good overall"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at USAA full-time (More than a year)
Pros
I like that it’s a comfortable place to work it’s not cut throat like most companies . Very flexible with time and very virtuous towards food and potlucks , nice gym nice work space good food love the food lol , very relaxing environment. It beats every company I’ve worked for by far
Cons
Not anything that bad to be honest , if you have a negative mindset your not going to advance , employees at usaa complain about first world work problems like it’s ridiculous ,
Advice to Management
Don’t play favorites haven’t seen it but I’ve heard from other employees
USAA 2019-01-02 22:54 PST![USAA Logo]()
"Incredible Company with Incredible Benefits"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at USAA full-time (More than 3 years)
Pros
The company matches your 401k contributions up to 8%, they will pay for any degree from any school, they offer 3 months of paid time off for maternity and paternity leave.
Cons
There are none that I can think of.
USAA 2019-01-03 10:04 PSTHelpful (1)
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"Hlcc"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendI have been working at USAA full-time (More than 3 years)
Pros
Love my job enjoy working with military members and helping them
Cons
Dont like the way things are handled with management. Dont appreciate all the cursing. Dont think its professional to use f word when answering or talking to a employee
Advice to Management
Learn how to care for employees and dont treat them like children.
USAA 2019-01-12 14:27 PST![USAA Logo]()
"Sales and numbers"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookNo opinion of CEOI worked at USAA full-time
Pros
Retirement and health benefits are great.
Cons
Number of referrals outweigh member's needs
Advice to Management
Offer products that members wants.
USAA 2019-01-10 21:04 PST![USAA Logo]()
"Insurance Specialist"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNegative OutlookApproves of CEOI have been working at USAA full-time (Less than a year)
Pros
Great Benefits
February and December Bonus
Great Volunteer OpportunitiesCons
- I was started off at base pay even with having ample call center experience. The hiring manager would not budge on increasing it. I then found out that multiple teammates of mine that had little to no job experience were starting out 18+ an hour. There's just a little inconsistency in the hiring process that needs to be fixed.
Very little room for growth. They want you to be certified in almost every type of insurance they have before you can move around to different departments and each training session is set almost 1yr apart before learning the next insurance.
A lot of superiority complexed members that talk down to you because they're tenured or served in the military.Advice to Management
Management is very transparent and very helpful.
USAA 2019-01-10 07:37 PST
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