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USAA Reviews

Updated February 22, 2018
2,138 reviews

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3.8
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Stuart Parker
693 Ratings

2,138 Employee Reviews

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Pros
Cons
  • The environment is a call center (in 289 reviews)

  • stressful job, challenge to keep work / life balance (in 67 reviews)

More Pros and Cons

  1. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time (More than 5 years)

    Pros

    Absolutely loved my job.
    Wonderful benefits

    Cons

    Don’t have any cons to say


  2. Helpful (1)

    "csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Shreveport, LA
    Current Employee - Customer Service Representative in Shreveport, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 3 years)

    Pros

    to help others build and understand more about banking

    Cons

    n/a available. the job is great

  3. "Extremely ethical and honest employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Member Service Representative in Brandon, FL
    Current Employee - Senior Member Service Representative in Brandon, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 10 years)

    Pros

    Fair Pay, advancement opportunities, working with military members, pays for college and designations, continuing ed on company time; work from home sometimes available after established

    Cons

    Can be very stressful. Must be organized to work here. There is expectation of focus and complete effort to the task at hand.


  4. "Best Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA (More than 5 years)

    Pros

    Management actually cares about their employees.
    Benefits.
    Advancement.

    Cons

    The hours you have to work when you start.


  5. "New Member Solutions Senior - USAA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - New Member Solutions in Tampa, FL
    Former Employee - New Member Solutions in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time (More than 3 years)

    Pros

    * Amazing Benefits Package
    * Supportive Work Environment
    * Motivated Leadership
    * Opportunities to get involved with local community outreach

    Cons

    * Not a lot of schedule flexibility
    * Difficult to Make lateral moves within the company
    * Call Center

    Advice to Management

    Create opportunities for your qualified call center reps to move into corporate service roles.


  6. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at USAA full-time

    Pros

    Awesome campus
    Great cafeteria
    Starbucks on site
    Very secure & safe
    Community involvement
    Opportunities for advancement
    Great benefits
    Great bonuses

    Cons

    Claims is stressful, but thats expected


  7. "System Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time

    Pros

    Great benefits; Lots of training opportunity

    Cons

    Recently logs of changes in IT

  8. "Loan processor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time

    Pros

    Great place to work. Great benefits.

    Cons

    You work hard for everything you get. To much work for one person.


  9. Helpful (14)

    "Great Company Atrocious Human Resources"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Full Time Employee in San Antonio, TX
    Current Employee - Full Time Employee in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than a year)

    Pros

    Salary is good, bonuses every year, retirement is best in class, great employee engagement, good technology, novel and inexpensive medical benefits, great management interaction system, excellent executive management team

    Cons

    HORRIBLE Human Resources system!!! If you are out sick on Friday and cant submit your hours, you don't get paid for the week!!!! Workday-Onesource - worst decision ever.

    Advice to Management

    Drop Onesource - Train the Human Resources people internally to make better case by case decisions. Employees not getting paid for a week or two weeks because they forgot to hit submit twice is completely unacceptable.


  10. Helpful (2)

    "Amazing Company, Big Responsibilities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at USAA full-time (Less than a year)

    Pros

    USAA has decent pay and well above average benefits. Very positive work environment. They give you tools and resources to grow. They let you set your own goals with your manager. Health insurance and education benefits are great. Good amount of time off. Benefits start from day one. Work-life balance is the best I've seen. Gym and cafeteria onsite.

    Cons

    The con has nothing to do with the company but more of the job itself. It's kind of hard being glued to the phones if you're accustomed to a more active job. The job is challenging and interesting but sometimes mentally exhausting.


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