USAA Reviews | Glassdoor

USAA Reviews

Updated March 23, 2019
2,533 reviews

Filter

Filter


3.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
USAA CEO Stuart Parker
Stuart Parker
947 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Working in the call center areas can be exhausting" (in 327 reviews)

  • "Work life balance is a little lacking" (in 77 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (26)

    "Unbeatable corporate culture. Good pay. Great benefits."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Advisor in San Antonio, TX
    Current Employee - Business Advisor in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 8 years)

    Pros

    EVERYTHING ties to the mission statement. Everything. Usaa has an amazing chemistry and awesome corporate culture that are truly irreplicable.

    Benefits are excellent including a sizable annual bonus for all employees, free gym and onsite clinics, 1:1 401k matching up to 8%, education card to pay for education expenses, and the list goes on...

    Cons

    It can be a challenge to “get off the phones” but at the same time qualified, dedicated employees will find their place within the organization. And hey it beats the alternative.

    Advice to Management

    Let employees do what the do best every day-take care of the members. Continue to encourage development and help employees find their calling within USAA.


  2. "USAA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mutual Fund Reporting in San Antonio, TX
    Current Employee - Mutual Fund Reporting in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 3 years)

    Pros

    Great benefits

    401K 8% match on day one
    Time off
    Yearly Bonus Incentives

    Cons

    Technologies are up to date

  3. "USAA is strict but rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA full-time (Less than a year)

    Pros

    Great pay working as a third party rep

    Cons

    Restrictive work environment, seems slightly outdated with it's training material


  4. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Neutral Outlook

    I worked at USAA full-time (More than 10 years)

    Pros

    Great benefits, company 401k matching

    Cons

    Metrics are sometimes unattainable


  5. "Good Company, Crippling Workload"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Chesapeake, VA
    Former Employee - Claims Adjuster in Chesapeake, VA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at USAA full-time (More than a year)

    Pros

    Tuition Assistance, Benefits, PTO, Culture

    Cons

    Large workload, unprofessional management, no time between calls


  6. "Investment support services for the USAA Wealth Management group"

    StarStarStarStarStar
    Current Employee - Wealth Management Services in Lutz, FL
    Current Employee - Wealth Management Services in Lutz, FL

    I have been working at USAA full-time (More than 3 years)

    Pros

    Amazing benefits: 401k matching 8%, ton of PTO even starting out and it rolls over to keep accumulating, corporate parties and big events typically paid for year round, work at home opportunities, annual bonus, decent base pay

    Cons

    Taking back to back phone calls is tough, it can be very challenging to move within the company because it’s extremely competitive and more about who you know than what qualifications you have, typical workplace politics within a big company so there is some dysfunction within working groups to keep processes fluid and things are constantly changing

    Advice to Management

    Stay involved, don’t forget that you’re here for the lower level employees to be a voice and an advocate, not a dictator or superior to those around you. Stay in tune with the pulse of your people, if you’re not, you’re missing an invaluable insight to what really goes on with the heartbeat of the company.


  7. "Member Focused, Fair, Military Culture of Team."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer Integrator in Dallas, TX
    Current Employee - Developer Integrator in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (Less than a year)

    Pros

    Salaries are fair, benefits are excellent. The 401K is outstanding. The pressure is positive in my area, expectations are clear. There is no back stabbing of which I am aware. There is a military culture of team, team focus on member service. The leaders and managers solve problems, they do not make them bigger. I look forward to going to work each day. You can periodically work from home in my group; that is not true for all.

    Cons

    The initial salaries and increases are typical of large corporations. The younger developers will move on to higher paying positions when their pay increases drop below market. The benefits will not be of importance to them. Outsiders can come in with higher packages than those who have grown up through the USAA system. I am one of those.

    Advice to Management

    It is difficult to grow your own. I am aware that the current CEO came from the bottom up. Bringing new ideas requires in many cases bringing in outside expertise. You all in the upper echelons have a tough one.

  8. "Best Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Casualty Adjuster I
    Current Employee - Casualty Adjuster I
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time

    Pros

    Benefits, people, work. Best health insurance and paid time off.

    Cons

    Overwhelming workload. Not enough people to split the work.


  9. "Excellent Company"

    StarStarStarStarStar
    Former Employee - GLA in San Antonio, TX
    Former Employee - GLA in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time (More than 3 years)

    Pros

    Great on-boarding process. Excellent training

    Cons

    You have to stay in the same position for a specific timeframe before being allowed to get promoted or move into a differrent position.


  10. "Wonderful Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Compliance in Roseville, CA
    Current Employee - Compliance in Roseville, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than a year)

    Pros

    Their standards are high. In quality, service, vision, and execution. Not without challenges, but certainly the best.

    Cons

    Lots of shifts in work. Have to stay in front of the changes as best as possible.

    Advice to Management

    1000 thank yous for taking care of me and my family for years and years to come.