USAA Reviews

Pros

1. Yearly bonus that is 10% of salary; not guaranteed but Board votes to award it yearly quite regularly. 2. If you work at HQ on Fredericksburg Rd., there are cafeterias, etc. Bit pricey though but food quality is generally good. 3. High job security, eg, no layoffs due to covid-19.

Cons

1. USAA has many former military ppl. They bring that culture in w/ them. One big issue and they acknowledge it is ppl seem reticent to deliver bad news to or dissent much w/ their superiors. This leads to blunders and lost opportuities at times. 2. Promotions/raises based less on competence and more on seniority, like the military, though by and large the mgt. is competent. 3. They are top-heavy with a low mgr-to-worker ratio. This can create a lot of politics in some cases and the bureacracy and sandbox issues can be outsized.

Pros

Amazing benefits and if you get the right manager, a fantastic experience with your team

Cons

It's a call center. Most calls were great, a little less than half were complex problems that involved multiple hands that you have to catch up to speed on and fix. Until you become a Specialist, which could take up to a year, you will not have two days off in a row unless you work a 4 day 10 hr shift or there is a holiday, and the 10 hr shifts were killer.

Pros

GREAT benefits! Amazing culture! Outstanding facilities!

Cons

Low starting pay compared with industry average for Financial Advisor- that was balanced by strong job security though