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USAA

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USAA

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USAA Reviews

Updated May 30, 2023

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Found 5,833 of over 6K reviews
3.5
58% Recommend to a Friend
USAA CEO Wayne Peacock
53% Approve of CEO

Found 5,839 of over 6K reviews

3.5
58%
Recommend to a Friend
53%
Approve of CEO
USAA CEO Wayne Peacock
Wayne Peacock
1,429 Ratings

What people are saying about USAA

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Top Review Highlights by Sentiment

Pros
  • "GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance(in 1229 reviews)
  • "The pay is good for San Antonio and the cost of living in San Antonio is tremendous.(in 334 reviews)
  • "Annual bonus (but it'd be nice to get that disbursed divided by your pay checks)(in 243 reviews)
  • "It values support of the military and allows for a great work life balance.(in 240 reviews)
  • "Great for people who don't like to be busy and make a difference.(in 240 reviews)
Cons
  • "There was poor management and it made for a hostile environment for some of us.(in 212 reviews)
  • "Good managers are hard to come by(in 198 reviews)
  • "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead.(in 96 reviews)
  • "Lack of upper management following through on promises and changes.(in 64 reviews)
  • "The hours are long and hard can not work from home like I originally wanted too would like to see(in 36 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of USAA and is not affected by filters.

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  1. 5.0
    Current Employee, more than 1 year
    Featured Review

    Great Company!

    Nov 2, 2022 - Talent Acquisition in Pasadena, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits are amazing and there is a strong culture. Real sense of pride working for the company and helping members of the military become financially secure.

    Cons

    Can be very stressful at times.

    8 people found this review helpful
  2. 5.0
    Current Employee

    Software

    May 15, 2023 - Software Developers/Engineer in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits tuition reimbursement PTO

    Cons

    Constantly changing environment. leader ship is always changing.

    Be the first to find this review helpful
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  4. 5.0
    Current Employee, more than 1 year

    Great place to work. They really care about employees and lots of opportunities to grow.

    May 8, 2015 - Risk Analyst in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

    Cons

    Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

    292 people found this review helpful
  5. 5.0
    Current Employee, less than 1 year

    Excellent place to work, great benefits and culture

    Dec 6, 2017 - SIU Investigator I With 25 Years Experience in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Excellent culture, honesty and devotion to members and employees. Incredible benefits and perks. Salary is average, but annual and Christmas bonus make it surpass competition. Excellent Veteran employment opportunity

    Cons

    IT. Remote employees/work at home/ often issues take many calls to resolve.

    Continue reading
    238 people found this review helpful
  6. 3.0
    Current Employee, more than 10 years

    Great People, Not Great Flexibility

    May 30, 2023 - Business Advisor Lead in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Shared mission and team of dedicated professionals who care about each other and our members.

    Cons

    Hardly any flexibility in where you work. "Hybrid" roles are mandatory 4 days in the office and "remote" employees are mandatory 3 days in the office. If you miss a day for PTO, you have to make up your in-office days. The only exception for remote in office is if you are outside of a 60- yes I said 60-mile commute to the office. The only other remote exceptions are military or military spouse on orders outside the 60mile commutative distance or care for a family member on FMLA outside the 60 miles. Because 99% of all new portions are posted as in-office or hybrid, if you are remote there are virtually no options for you to advance.

    Continue reading
    3 people found this review helpful
  7. 1.0
    Former Employee, more than 5 years

    Good for me but not for thee

    May 30, 2023 - Anonymous Employee in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Paycheck was steady I learned new skills

    Cons

    The culture and morale went downhill rapidly in the last 1-1.5 years People afraid of layoffs no longer share knowledge, so teams are fragmented New platforms introduced without sufficient testing. Problems identified with new platforms are often left unresolved - finger pointing instead of teamwork. Layoffs place more workload on those remaining with little to no training Bonuses have been shrinking to the point they are almost non-existent Benefits are being reduced Pay is less than other employers in the industry. That was fine when you considered retirement, bonuses, and benefits. With those shrinking or going away, it's difficult to justify the pay. How do you pay an executive 157% increase between 2021 & 2022 - when 2022 was the first time EVER USAA showed a loss (to the tune of $1.3 BILLION) then turn around in 2023 and lay off hundreds of FTEs and a thousand Contractors to save money? Then, brag about how many you've hired so far in 2023 when you're laying people off?

    Continue reading
    2 people found this review helpful
  8. 1.0
    Current Employee, more than 5 years

    USAA has Changed....

    Apr 27, 2023 - Analyst in Tampa, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pay is decent for the local area. For the industry it's lower than average. The focus on work-life balance USED to make up for this but unfortunately it seems that's on it's way out... 401k match was good at around 8%. Had great management at the local levels - in my experience at least. Higher they are though, less so by far. Especially the top-most levels.

    Cons

    When I started here I loved it because USAA clearly valued their employees as human beings first and foremost and had a great work-life balance. That was then and this is now however...Over the past 1-1.5 years there has clearly been a big shift...rumors are that if you live within 60 miles of an office you will be forced to return to office 4x days a week and it will contribute to performance review...I couldn't imagine spending 1.5+ hours twice a day driving 60 miles into an office 4x days a week to then get online and join a zoom meeting because we never have in-person meetings in-office regardless... The worst part is during COVID and while we were remote our productivity was through the roof and awards continued to come in...makes 0 sense for them to do this...unless they are trying to thin the ranks and avoid paying severance o_0 Regardless, this company made it to the 100-year mark because of their long-term strategy and focus on members AND employees as human beings first and foremost....with their current short sighted focus on $$$$ I doubt we'll see it happen again.

    Continue reading
    24 people found this review helpful
  9. 2.0
    Current Employee

    started great but has degraded in recent years

    Mar 23, 2023 - Senior Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Medical benefits Work at home feature Convenience of having a Starbucks and cafe when you are working int he building.

    Cons

    1. executive management. Usaa has hired in so many non-military execs from for-profit companies that its changed the culture of USAA. That is supported by the recent change in the mission statement. 2. uses the mission and core values as a marketing tool and not a fundamental root of the business anymore. 3. Non-executive management used to be highly regarded. Since they were on the front lines, they were involved in decision making which ultimately translated to benefits and growth for USAA and the Membership. Now decisions are made by remote Business Advisors who are not in touch with the reality for the membership or made by the method of hippo (highest paid persons opinion). And, they are are not the best Stewarts of the company as they do not have the exposure but go off very condensed and edited information that they receive. USAA has made changes to retirement plans and insurance subsidies to exclude many benefits for future and current retirees effective 2024.

    Continue reading
    19 people found this review helpful
  10. 4.0
    Current Employee

    Good Company with Opportunities to Improve

    May 5, 2023 - Director 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great employees, good health benefits, ability to learn new skills, great mission

    Cons

    mandatory return to office 4 days per week (calling it hybrid when it is not)

    Continue reading
    6 people found this review helpful
  11. 4.0
    Former Employee

    Great benefits, got old quickly.

    May 2, 2023 - Insurance Professional III 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Amazing benefits -Most of the superiors/teachers I had along the way were nice and understanding -Was remote, but there is a current option for hybrid it seems like -All your PTO is given to you up front

    Cons

    -Working a call-center type job being an insurance professional, you will get rude people -Calls are back to back in what seems like little to no break time at all between calls, and taking unscheduled break every now and then seemed like a horrible thing to do -You are always expected to of course offer them a product they don't have even if the call has no openings for you to do so -BIG THING: The CEO got on a live presentation and to make a long story short, told all USAA employees to not expect any growth in a remote position. I was working remote along with many others.

    5 people found this review helpful
Viewing 1 - 10 of 5,839 Reviews
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USAA Reviews FAQs

USAA has an overall rating of 3.5 out of 5, based on over 6,356 reviews left anonymously by employees. 58% of employees would recommend working at USAA to a friend and 47% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.

According to anonymously submitted Glassdoor reviews, USAA employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at USAA. This rating has been stable over the past 12 months.

58% of USAA employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated USAA 3.4 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at USAA to be career development, culture, benefits and the cons to be senior leadership, management.

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Glassdoor has 6,356 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.