Recommend to a friend
USAA Reviews
2,403 reviews
Filter
Filter
Full-timePart-timeApprove of CEO
Stuart Parker
862 Ratings
Pros
"Work-life balance is the best I've seen" (in 149 reviews)
"Great company with great benefits" (in 466 reviews)
Cons
"The call center environment can bring stress when it is super busy" (in 316 reviews)
"Work life balance is a little lacking" (in 76 reviews)
Helpful (1)
![USAA Logo]()
"I’ve had a great experience with this company. Very ethical and true to their mission"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at USAA (More than 5 years)
Pros
Great people, benefits and bonuses. Very flexible and fair and honest
Cons
I wish they would switch the Macintosh :-)
USAA 2018-06-16 15:41 PDTHelpful (6)
![USAA Logo]()
"Missing Joe Robles but still a great company in most areas"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookNo opinion of CEOI have been working at USAA full-time (More than 5 years)
Pros
Great benefits aimed to support work-life balance. The Mission Statement still means something and those employees who help maintain the culture of Unity that Joe Robles fostered are what make the company great.
Cons
Totally depends on your area to how managers/schedules impact work-life balance. Due to lots of tenured employees, promotions are hard to come by and sadly there is still an obvious glass ceiling for women. Diversity almost to a point that it negates itself by too much political correctness and over-compensating public relations within the company. Lots of leadership being brought in from competitors who just don't fit the USAA culture that was working before.
Advice to Management
Don't forget that we are not like other companies we compete against. Top leadership seems to be being saturated with great people who do not have the USAA Mission engrained in their work ethic -- that's a mistake that will hurt in the long run. Listen to the front line employees more. We aren't just employees, we are members.
USAA 2018-11-08 16:05 PSTHelpful (1)
![USAA Logo]()
"Compliance Advisor"
StarStarStarStarStarRecommendsPositive OutlookApproves of CEOI have been working at USAA full-time
Pros
The company offers great benefits.
Cons
There is a lot of red tape and bureaucracy to get things done.
USAA 2018-11-07 17:51 PSTHelpful (3)
![USAA Logo]()
"Financial Advisor"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookApproves of CEOI have been working at USAA full-time (More than 3 years)
Pros
Benefits, Great 401k 8% match, excellent health, vision, and dental. Compensation is good could be better could also be worse.
Cons
Culture. They say they are a company that cares about deepening relationships but the role is sales based without commission. Metrics for promotion change every year no consistency. Very much a drink the kool-aid type of place. Management can be good depending on their style and most people are very fake in their personalities.
USAA 2018-11-02 14:06 PDT![USAA Logo]()
"Attorney"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at USAA (Less than a year)
Pros
Pay and benefits, upwards mobility
Cons
None for me at the moment
USAA 2018-11-08 12:24 PST![USAA Logo]()
"Property Claims Adjuster"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at USAA full-time (More than 5 years)
Pros
benefits, facilities, on site gym, on site day care, cafeteria.
Cons
call center, some management show favoritism. It's ran like a kindergarten, ribbons, snack cart, balloons during MSR appreciation week.
Advice to Management
Treat people like adults and they'll work their buts off for you.
USAA 2018-11-07 18:24 PSTHelpful (1)
![USAA Logo]()
"Workplace"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOPros
Awesome team members and manager.
Cons
Headquarter is too much like the military which try to dictate the design.
Advice to Management
Headquarter developer team need to know what is good design and open mind.
USAA 2018-11-04 14:05 PSTHelpful (2)
![USAA Logo]()
"Great Stuff Here"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I worked at USAA (Less than a year)
Pros
Dignity of work
Let you do machine learning as an intern
Many free services
People are pleasantCons
Legacy software
Have to pay for your coffeeUSAA 2018-10-30 18:11 PDT![USAA Logo]()
"Member relationship senior specialist."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Positive OutlookApproves of CEOI have been working at USAA full-time (More than 10 years)
Pros
Competitive pay, excellent 401k marching, excellent bonuses
Cons
Need to be able to handle stress and pressure to perform.
USAA 2018-11-04 05:24 PST![USAA Logo]()
"Great Job"
StarStarStarStarStarPros
everything is great, no issues.
Cons
Nothing has ever been an issue
USAA 2018-11-03 15:04 PDT
Join the USAA team
Showing 2,403 of 2,552 reviews
Reset FiltersThis will replace the current featured review for targeted profile. Are you sure you want to replace it?
Are you sure you want to remove this review from being featured for targeted profile?
USAA Response
seconds ago
Edit • Delete