USAA Interview Questions
Updated Jun 1, 2023
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Interviews at USAA
Interviews for Top Jobs at USAA
- Customer Service Representative (74)
- IT (49)
- Claims Adjuster (48)
- Intern (43)
- Financial Foundations Associate (41)
- IT Intern (27)
- Auto Claims Adjuster III (24)
- Financial Foundations Specialist (23)
- Insurance Agent (17)
- Financial Advisor (17)
- Member Service Representative (17)
- Total Loss Representative (16)
- Software Developer (16)
- Director (16)
- Auto Adjuster III (15)
- Software Engineer (13)
- Mortgage Processor III (12)
- Software Developer & Integrator III (12)
- Auto Claims Adjuster (12)
- Claims Representative (11)
- Financial Analyst (10)
- Member Relationship Specialist III (10)
- Senior Software Engineer (9)
- Property Claims Adjuster (9)
- Financial Advisor III (9)
- Property Adjuster (7)
- Internship (6)
- IT Programmer/Analyst (6)
- Decision Science Analyst (6)
- Java Developer (5)

Anonymous Employee in Charlotte, NC
I interviewed at USAA (Charlotte, NC)
Interviewed with HR and after set up an interview with the hiring manager along with another manager from another dept (QC). The decision was made after an interview with management.
- What is your experience using excel?

Anonymous Interview Candidate in San Antonio, TX
I interviewed at USAA (San Antonio, TX)
Initial phone interview is a HR Screening to review qualifications, interview is approximately 15 minutes, if selected interview with hiring manager via zoom. If Senior or above, second and third interview are likely.
- Analyst interview questions are scenario based, tell me about a time.....
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Anonymous Employee
I interviewed at USAA
They are very responsive and have an incredible recruiting team. The interview covers half behavioral and half technical questions. They try to take care of you, and the interviewers are extremely welcoming and push you to succeed during the interview.
- Tell me about yourself, use of the STAR framework is encouraged.

Anonymous Employee in Tampa, FL
I applied online. I interviewed at USAA (Tampa, FL) in May 2023
Applied online was sent an Assessment. One week later a recruiter scheduled a Zoom interview with a Training Manager. The recruiter questions were very similar to the training manager’s questions.
- Tell me about a time you had to use strategic thinking Tell me about a time you had to upsell a product or service Think of any product and sell it to me

Anonymous Interview Candidate in San Antonio, TX
I applied online. I interviewed at USAA (San Antonio, TX) in May 2023
Manager was three minutes late to the interview.Got on to the zoom call apologizing and then proceeded to take an “important” call which took about 5 more minutes.Extremely unprofessional and manager wasn’t familiar with the department at all.Wasn’t able to explain the day to day operations.Awful experience.
- How would you sell a product?

Anonymous Interview Candidate in San Antonio, TX
I applied online. I interviewed at USAA (San Antonio, TX) in May 2023
I liked the interview process. I liked the recruiters. They are friendly and knowledgeable. They were there to help and make the process smooth as possible. USAA would be a great company to work for.
- What was a difficult situation and how did you handle it

Anonymous Employee in Denver, CO
I interviewed at USAA (Denver, CO)
it is a 3 part interview - they will ask why USAA just do your research and be prepared to answer . Also you would have to sell a pen?
- Try and Sell me this pen

Anonymous Interview Candidate in San Antonio, TX
I interviewed at USAA (San Antonio, TX)
Met with a representative in two sessions. The people I met were very friendly and straightforward. It was the most positive interview process I've ever had. We met in a small office on my college campus and discussed my career plans, talents and skills, and how well I would work in a team and solve problems. I think they wanted to see if I was a good fit culturally/socially and would be someone they would want to work with.
- Asked me to describe how I would solve a problem.

Anonymous Interview Candidate
I applied online. The process took 4 weeks. I interviewed at USAA
Scripted interview asking behavior question as if they are Amazon lol. Interviewer try to ask Leetcode style. They tried to modify the question to make it harder. My impromptu solution worked and solved the problem but it just didn't use the trick they expected to see (thats why I said it is scripted). I bet the interviewer didn't expect there is another solution other than the one they just known before hand. This is not fair interview. By doing reversal interview I feel like their workplace should be very bureaucracy and not a good fit for talent software developer. Suggest looking for other company unless you just want a place to coast for a while.
- - Asking java basic data structure. Sometimes asked stupid question just like in some Java certificate test. - Calculate something without using a optimized built-in data structure ( very dumb question anyway lol)

Anonymous Employee in Phoenix, AZ
I applied online. The process took 4 weeks. I interviewed at USAA (Phoenix, AZ)
Good, very lengthy, scenario type of questions and STAR , 2 interviews one is recruiting and second is with hiring manager that has also worked the role as a claims adjuster
- What do you know about USAA
USAA Interviews FAQs
Glassdoor users rated their interview experience at USAA as 65.9% positive with a difficulty rating score of 2.85 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Financial Services Representative and Event Planner rated their interviews as the hardest, whereas interviews for College and Agent roles were rated as the easiest.
The hiring process at USAA takes an average of 28.24 days when considering 1,382 user submitted interviews across all job titles. Candidates applying for Software Engineering had the quickest hiring process (on average 1 day), whereas Program/Project Management Lead roles had the slowest hiring process (on average 180 days).
Common stages of the interview process at USAA according to 1,382 Glassdoor interviews include:
Phone Interview: 20.06%
One on One Interview: 14.59%
Drug Test: 13.68%
Skills Test: 12.14%
Group Panel Interview: 10.59%
Background Check: 9.72%
Personality Test: 6.74%
Presentation: 6.72%
IQ Intelligence Test: 4.98%
Other: 0.78%
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