I applied online. The process took 5 weeks. I interviewed at USAA (Tampa, FL) in Mar 2018
Interview
The interview process took about 30 mins. When I arrived I checked in at the front desk, and the lady interviewing me was notified. Once I was taken back I was notified that two people would be doing the interview. One on the phone and the other in person. They ask 3 questions and did a role play scene.
Interview questions [1]
Question 1
Name a time you lost a customers trust, and had to gain it back. What did you do to reassure the customer, and why?